Outlines
Introduction
Product Functionalities
CC ANYWHERE Overall Architecture
CC ANYWHERE Modules
CC ANYWHERE Detailed Architecture
Prerequisites for Asterisk PBX
Asterisk Installation
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CC ANYWHERE, Slides of Applications of Computer Sciences
This presentation is for final year project to complete degree in Computer Science. It emphasis on Applications of Computer Sciences. It was supervised by Dr. Abhisri Yashwant at Bengal Engineering and Science University. It includes: CC, Asterisk, PBX, Architecture, Modules, Installation, Product, Functionalities, Configuration
Typology: Slides
2011/2012
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Outlines
Introduction Product Functionalities CC ANYWHERE Overall Architecture CC ANYWHERE Modules CC ANYWHERE Detailed Architecture Prerequisites for Asterisk PBX Asterisk Installation
Outlines (cont.)
Work Done So Far Configuration of Asterisk Modules Video Conferencing Prerequisites Video Conferencing Basic Design
What is CC ANYWHERE?
Innovation in call centers Allows work force to access call center remotely Manages distributed work force through VoIP Minimizes the need to gather in building for conference
Product Functionalities
Video conferencing feature in asterisk. Administrators and call agents can participate in video conference from anywhere. Call agent would be able to remotely login into the system. Call agent would be able to run campaigns and receive calls along with scripts on remote system using the soft phone. Customer data can be retrieved and modified remotely. Timely updates and alerts could be provided to the call agent during inbound or outbound calls. Administrators and supervisors will be able to view call data history and statistics. Administrators can listen ongoing call of any call agent.
CC ANYWHERE MODULES
Video conferencing application
New feature in Asterisk(PBX) The application initiating and managing video conference. Within the call center & for remote agents.
Server application
Dual interface Interface with Asterisk Interface with internet Functions Manage agents on soft phones Use IAX2 protocol to exchange data and voice and video with Asterisk Convert the data to be routed on internet
Server application Overview diagram Server Application Session Data / Control signals Asterisk In BOX Caller data/ History/Alerts/ Audio/ Video Text Audio Video Internet
Overview diagram of Client application SoftVideoPhone Application Call Agent Text Audio Video In BOX Internet
CC ANYWHERE detailed Architecture Signaling Gateway Enterprise LAN CC ANYWHERE Server application Agent 2 PSTN CC ANYWHERE Agent on Soft Phone Customer Customer Web Customer Remote Agent 1 Internet MRF RTP RTP call center using Asterisk PBX SIP/ Voice Agent 3 Asterisk Video Conferencing Application
Prerequisites for Asterisk
GNU Compiler Collection (GCC), v3.0 or higher Make and bison – comes with most systems Curses graphics library – ncurses-devel package Secure Socket library – openssl-devel Zlib Compression library – zlib-devel Newt Windowing Toolkit – libnewt-devel for use with zttool and ztcfg C library headers – glibc-devel package
Prerequisites for Asterisk
GNU Compiler Collection (GCC), v3.0 or higher Make and bison – comes with most systems Curses graphics library – ncurses-devel package Secure Socket library – openssl-devel Zlib Compression library – zlib-devel Newt Windowing Toolkit – libnewt-devel for use with zttool and ztcfg C library headers – glibc-devel package
Obtaining the source code
www.asterisk.org ftp.digium.com Current Stable version Tarballs
Extracting source code
/usr/src – tar zxvf zaptel-.tar.gz – tar zxvf libpri-.tar.gz – tar zxvf asterisk-*.tar.gz