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Comprehensive Medical Terminology and Nursing Concepts Study Guide, Exams of Customer Relationship Management (CRM)

Yale University Customer Relationship Management (CRM)

This study guide provides a concise overview of essential medical terminology, nursing concepts, and clinical information. It covers a range of topics including electrolyte imbalances, gauge sizes for ivs, drug administration rights, blood transfusion reactions, stages of psychosocial development, and common medical abbreviations. Designed to help students quickly review key concepts and definitions, making it a valuable resource for exam preparation and clinical practice. It also includes information on airborne, droplet, and contact precautions, as well as various iv complications and their management.

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2025/2026

Available from 09/13/2025

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CECES STUDY GUIDE PART 1 (BASIC

INFOS) 2025

- Calcium levels less than 8.4

- numbness/tingling, hyperactive reflexes, seizures, cramps -

answers>>HYPOCALCEMIA

- Calcium levels more than 10.5

- Anorexia, fatigue, hypoactive reflexes, lethargy, decreased LOC -

answers>>HYPERCALCEMIA

- Chloride level less than 98

- hypertension, muscle spams, shallow respiration, tetany -

answers>>HYPOCHLOREMIA

- Chloride level more than 106

- Tachypnea, muscle weakness, lethargy - answers>>HYPERCHLOREMIA

- Less than 135 sodium level

- decreased LOC, confusion, seizure, dizziness, hypotension, tachycardia -

answers>>HYPONATREMIA

- Magnesium levels above 2.5

- hypotension, hyporeflexia, muscular weakness, vomiting, altered mental status,

confusion, agitation - answers>>HYPERMAGNESMIA

- Magnesium levels less than 1.5

- Positive chvostek's sign, hyperactive reflexes, dysphagia, hypertension, tachycardia -

answers>>HYPOMAGNESMIA

- Phosphorus levels less than 2.7

- confusion, lethargy, seizure, memory loss, hypertension -

answers>>HYPOPHOSPHATEMIA

- Potassium levels less than 3.5

- bilateral muscle weakness, abdominal distention, decreased bowel sounds,

dysrhythmias, inverted T wave - answers>>HYPOKALEMIA

- Potassium levels more than 5.0

- Quadricep weakness, abdominal cramps, diarrhea, irritability, dysthymias, peaked T

wave - answers>>HYPERKALEMIA

- Sodium level above 145

Discover Exams of Customer Relationship Management (CRM) Yale University

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CECES STUDY GUIDE PART 1 (BASIC

INFOS) 2025

Calcium levels less than 8.
numbness/tingling, hyperactive reflexes, seizures, cramps - answers>>HYPOCALCEMIA
Calcium levels more than 10.
Anorexia, fatigue, hypoactive reflexes, lethargy, decreased LOC - answers>>HYPERCALCEMIA
Chloride level less than 98
hypertension, muscle spams, shallow respiration, tetany - answers>>HYPOCHLOREMIA
Chloride level more than 106
Tachypnea, muscle weakness, lethargy - answers>>HYPERCHLOREMIA
Less than 135 sodium level
decreased LOC, confusion, seizure, dizziness, hypotension, tachycardia - answers>>HYPONATREMIA
Magnesium levels above 2.
hypotension, hyporeflexia, muscular weakness, vomiting, altered mental status, confusion, agitation - answers>>HYPERMAGNESMIA
Magnesium levels less than 1.
Positive chvostek's sign, hyperactive reflexes, dysphagia, hypertension, tachycardia - answers>>HYPOMAGNESMIA
Phosphorus levels less than 2.
confusion, lethargy, seizure, memory loss, hypertension - answers>>HYPOPHOSPHATEMIA
Potassium levels less than 3.
bilateral muscle weakness, abdominal distention, decreased bowel sounds, dysrhythmias, inverted T wave - answers>>HYPOKALEMIA
Potassium levels more than 5.
Quadricep weakness, abdominal cramps, diarrhea, irritability, dysthymias, peaked T wave - answers>>HYPERKALEMIA
Sodium level above 145

Increased LOC, lethargy, thirst, agitation, hypertension, seizures - answers>>HYPERNATREMIA
ectomy - answers>>surgical removal/ excision
itis - answers>>inflammation of
ostomy - answers>>create an opening
phagia - answers>>eating, swallowing
Phosphorus levels more than 4.
Tachycardia, anorexia, vomiting, muscle weakness, hyperactive reflexes - answers>>HYPERPHOPHATEMIA 14 Gauge - answers>>orange; Used in life threatening traumas for rapid resuscitation 16 Gauge - answers>>gray: Trauma, surgery, rapid fluid administration (bolus) 18 Gauge - answers>>green: Administering blood, rapid infusions (bolus), CT scans with IV dye 20 Gauge - answers>>pink: Medications, routine therapies, IV fluids 22 Gauge - answers>>blue: IV fluids, medications 24 Gauge - answers>>yellow: Pediatric and elderly patients, those with fragile and small veins 6 rights of drug administration - answers>>right medication right dose right patient right route right time right documentation ā - answers>>before A- - answers>>Can give to: A+, A-, AB+, AB- Can receive from: A-, O- A+ - answers>>Can give to: A+, AB+ Can receive from: A+, A-, O+, O- AB- - answers>>Can give to: AB+, AB- Can receive from: AB-, A-, B-, O-

ANTIGEN - answers>>A protein that, when introduced in the blood, triggers the production of an antibody Antigens and antibodies of A - answers>>Antigens: A Antibodies: B Antigens and antibodies of AB - answers>>Antigens: A and B antigens Antibodies: None Antigens and antibodies of B - answers>>Antigens: B Antibodies: A Antigens and antibodies of O - answers>>Antigens: none Antibodies: A and B ASSAULT - answers>>Intentional threats towards another person that puts them in fear of harm B- - answers>>Can give to: B+, B-, AB+, AB- Can receive from: B-, O- B+ - answers>>Can give to: B+, AB+ Can receive from: B+, B-, O+, O- Bacterial Contamination - answers>>Poor sterilization techniques or present in donor blood causing colonization gram positive or negative bacteria; s/sx develop several hours after completion of transfusion BATTERY - answers>>Intentional touching/harm onto another person without legal justification BEFORE - answers>>Ante BLOOD - answers>>Hema/hemo c/o - answers>>complains of CC - answers>>milliliter CHF - answers>>congestive heart failure Circulatory Overload - answers>>caused by hypervolemia; fluid volume exceeds what is normal for the intravascular space & can potentially compromise cardiopulmonary function. BP is raised & causes the heart to increase the force of its contraction.

Circulatory Overload - answers>>caused by hypervolemia; fluid volume exceeds what is normal for the intravascular space & can potentially compromise cardiopulmonary function.. S/sx: increased BP, distended jugular, dyspnea, crakles contact precautions - answers>>- Private room or shared room if other patient has same bacteria strain

Gloves and gown Contact transmission - answers>>- C-diff, Conjunctivitis, skin infections, respiratory infections, wound infections CRACKLES - answers>>Location: Right and left lung bases Cause: Sudden reinflation of alveoli/fluid Sound: Fine or short crinkle /crakle (can't be cleared with a cough) CRYOPRECIPITATE - answers>>an insoluble concentrate of certain coagulation factors obtained from fresh frozen plasma D/C - answers>>discharge, discontinue d/t - answers>>due to Delayed hemolytic transfusion reaction can occur up to: - answers>>30 days after transfusion Donning PPE - answers>>gown, mask, goggles, gloves Droplet precautions - answers>>- Private room or shared room if other patient has same bacteria strain
Surgical mask if within 3ft of patient
Mask on client if they leave room droplet tansmission - answers>>-Adenovirus, Pertussis, Epiglotitis, Pneumonia, Influenza, rubella, Diphtheria, Scarlet fever, Meningitis, sepsis, Mumps, Streptococcal pharyngitis, Parovirus B 19 Dx - answers>>diagnosis EAR ADMINISTRATION - answers>>- have patient tilt to side
warm drops to avoid vertigo and dizziness
less than 3 years old—> pull pinna down and back EGGS, MILK, CHEESE, MEAT, FISH, SHELLFISH - answers>>FOODS WITH VITAMIN B 12

HEMATOMA - answers>>A hematoma occurs when there is leakage of blood from the vessel into the surrounding soft tissue. This can occur when an IV angiocatheter passes through more than one wall of a vessel or if pressure is not applied to the IV site when the catheter is removed. s/sx: ecchymosis, leakage of blood, painful lumps HIGH/ABOVE NORMAL - answers>>Hyper HIPAA - answers>>Health Insurance Portability and Accountability Act HIPAA (Health Insurance Portability and Accountability Act) - answers>>Patient record privacy standard that ensures their medical info is not shared without permission. HIPPOCRATIC OATH - answers>>do no harm How many RN's have to verify a blood transfusion - answers>> 2 HS/hs - answers>>hour of sleep (bedtime) Hx - answers>>History HYPERTONIC IV SOLUTION - answers>>MORE CONCENTRATED AND HIGH OSMOLALITY Draws water from inside the cells, and into the intravascular space to dilute the high concentration of solutes. Must be given with caution to patients with heart or liver failure and they must be monitored carefully for hypervolemia. HYPOTONIC IV SOLUTION - answers>>MORE DILUTE AND LOW OSMOLALITY Draws water from the vasculature into the cells. IM - answers>>intramuscular Infection (IV complication) - answers>>s/sx: redness, swelling, chills, fever, tachycardia Infiltration (IV complication) - answers>>The action of fluid leaking out of vein into surrounding tissue s/sx: edema, pain, numbness, coolness PREVENTION:

use the smallest catheter
Stop infusion
Apply cold compress
Elevate extremity
Insert new catheter in the opposite extremity INHALATION - answers>>- Patient should rinse mouth after steroid
hold breath as long as comfortable
20 - 30 seconds between puffs
2 - 5mins between different meds
assess respiration INTRADERMAL - answers>>* 25-28 gauge | 5/8"

5-15 angle
forearm
should form a bleb; used for sensitivity test; LONGEST ABSORPTION TIME INTRAMUSCULAR - answers>>* 18-25 gauge |5/8"-1 1/4"
90 degree
ventrogluteal; Deltoid; vastus lateralis
FASTER ABSORPTION
2-5ml can be given
Z track method is recommended Is essential during and before pregnancy to prevent neural tube defects - answers>>FOLIC ACID ISOTONIC IV SOLUTION - answers>>A solution that contains an amount of solute that produces a concentration of dissolved particles equal to that of the intracellular and extracellular fluids of the human body. (0.9 NS, Ringers lactate, D5W) IU - answers>>international unit IV - answers>>intravenous JEAN PIAGET'S STAGES OF COGNITIVE DEVELOPMENT - answers>>SENSORIMOTOR (Birth-2yrs) PRE-OPERATIONAL (2-7yrs old) CONCRETE OPERATIONAL (7-11 yrs old) FORMAL OPERATION (11-adulthood) KIDNEY - answers>>Nephro LOW/BELOW NORMAL - answers>>Hypo MACRODRIP - answers>> 10 - 20 gtt/ml

PAIN/DIFFICULTY - answers>>Dys Patients on Anticoagulants should avoid: - answers>>VITAMIN K (green leafy veg, cheese, green tea) PHLEBITIS - answers>>inflammation of the walls of a vein s/sx: heat, redness, decreased patency, pain at site PIZZA, CANNED SOUP, BREAD, COLD CUTS, CHEESE - answers>>FOODS WITH SODIUM PLASMA - answers>>Liquid part of blood PLATELET - answers>>small blood fragment that collects at sites of injury to begin the clotting process PLEURAL EFFUSION - answers>>abnormal accumulation of fluid in the pleural space s/sx: increased respiration, dry cough, dull on percussion, decreased lung sounds PLEURAL RUB - answers>>Location: Lateral lung fields Causeway: Inflamed pleura Sound: Rubbing or grating PMH - answers>>past medical history PNEUMOTHORAX - answers>>air in the pleural cavity caused by a puncture of the lung or chest wall s/sx: unilateral expansion, decreased tactile fremitus, tachypnea, hyper resonance PO - answers>>by mouth Poesis - answers>>formation, production QD - answers>>every day QOD - answers>>every other day Quality Documentation - answers>>Factual Accurate Complete Current Organized

r/t - answers>>related to RECTAL ADMINISTRATION - answers>>- leave in for 5mins

lubricate
sims position
insert 4" to past sphincter RED BLOOD CELLS - answers>>Blood cells that carry oxygen from the lungs to the body cells. Removing (Doffing) PPE - answers>>Gloves, goggles, gown, mask RESTRAIN SAFETY - answers>>- Use as a last resort and only when the client/staff are in immediate danger
Use the least restrictive level possible
Order an order from DCD within an hour of placement
There should never be a PRN order for restraints
Assess vital signs, skin integrity, and neuro checks Q15 mins.
Certain medications are considered chemical restraints if they inhibit a specific behavior or movement RH- can receive: - answers>>Rh- only Rh+ can receive: - answers>>Rh+ or Rh- RHONCHI - answers>>Location: Trachea and Bronchi Cause: Fluids/secretions in a large airway Sound: Loud + low pitch heard on expiration RHUBARB, SPINACH, AVOCADOS, NUTS, TOFU, SESAME - answers>>FOODS WITH MAGNESIUM RW - answers>>rolling walker SAME - answers>>Auto SC - answers>>subcutaneous SLOW - answers>>Brady SOB - answers>>short of breath SUBCUTANEOUS - answers>>* 25-28 gauge| 5/8"-1/2"

45-90 angle
lateral thigh; abdomen; fatty areas
If you can pinch (1"=45 degree; 2=90 degree)

USE OF FRESH FROZEN PLASMA TRANSFUSION - answers>>Correction of coagulation factors or to treat shock from plasma loss (ex: Burn or blood loss) USE OF PLATELET CONCENTRATION TRANSFUSION - answers>>To prevent bleeding from decreased platelet levels (ex: thrombocytopenia) USE OF RBC TRANSFUSION - answers>>Increase RBC in the blood after trauma/surgery (ex: GSW or severe anemia) Used in most PEDIATRIC patients - answers>>Irradiated RBCs and platelets VAGINAL ADMINISTRATION - answers>>- leave for 10 mins

administer in dorsal recumbent
insert 2" to posterior wall Vegetarians are at risk of what deficiency: - answers>>Vitamin D and B w/c - answers>>wheelchair WHAT TO DO IF THERE IS BT REACTION - answers>>1. STOP infusion

saline flush
Vitals
CALL provider Remember to STOP first! WHEEZES - answers>>Location: Heard on all lung fields Cause: Narrow or obstructed bronchi Sound: High pitched prolonged heard on expiration WHY DO WE DOCUMENT - answers>>- To increase the quality of patient care
- communication
- authenticates/ provides evidence
- holds caregiver accountable - studies/ outcomes
- To protect the rights of the patients and caregiver (it's a legal report)
- to help with reimbursement from 3rd party payers. WITHIN - answers>>Intra Wound healing is promoted by a diet that is rich in: - answers>>Protein and Vitamin C

Comprehensive Medical Terminology and Nursing Concepts Study Guide, Exams of Customer Relationship Management (CRM)

Related documents

Partial preview of the text

Download Comprehensive Medical Terminology and Nursing Concepts Study Guide and more Exams Customer Relationship Management (CRM) in PDF only on Docsity!

CECES STUDY GUIDE PART 1 (BASIC

INFOS) 2025