CHAM STUDY GUIDE || WITH COMPLETE SOLUTIONS.
HCAHPS correct answers : Hospital consumers assessment of healthcare provers and systems
(established in 2002 to measure patient satisfaction levels of inpatient hospital stays)
Patient Rounding correct answers post discharge or post appt phone calls, to follow up real-time
on patient satisfaction issues, and to give patients the opportunity to ask questions, resulting in
reduction of readmission rates
Key Words at Key Times correct answers using words that explain why we do what we do in
terms that demonstrate how it is important or beneficial for the patient
Lobby Management correct answers
AIDET correct answers acknowledge, introduce, duration, explanation, thank you
Consumerism and Satisfaction Surveys correct answers
Scripting correct answers
Patient engagement/Satisfaction correct answers
EMTALA correct answers Emergency Medical Treatment and Active Labor Act
prevent the transfer of unstable patients between care facilities solely for economic purposes
pre-admission correct answers the process of creating a registration record for future inpatient
service. Commonly known as "pre-admit".
pre-registration correct answers the process of creating a registration record for future outpatient
service.
Financial management systems correct answers billing and reimbursement
patient care systems correct answers lab, radiology and nursing
administrative systems correct answers decision support and quality review
patient check-in correct answers process where patient checks in to begin their registration with
the facility
first impression correct answers a way of classifying or categorizing people at the first meeting
patient demographic data correct answers verify name at address at each visit
