Change Management Plan
Change Management PlanChange Management Plan
Change Management Plan
Workbook and Template
Workbook and TemplateWorkbook and Template
Workbook and Template
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Change Management Plan
Change Management PlanChange Management Plan
Change Management Plan
Workbook and TemplateWorkbook and TemplateWorkbook and TemplateWorkbook and Template
Change Implementation PlanChange Implementation PlanChange Implementation PlanChange Implementation Plan
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Step 1
Step 1Step 1
Step 1 Identify the change
Identify the changeIdentify the change
Identify the change................................
1.1.1.1.1.1.1.1. Type of changeType of changeType of changeType of change ............................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................1 111
1.2.1.2.1.2.1.2. Reason for the changeReason for the changeReason for the changeReason for the change ................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................1 111
1.3.1.3.1.3.1.3. Scope the changeScope the changeScope the changeScope the change .............................................................................................................................................................................................................................................................................................................................................................................................................................................................................................1............................... 111
1.4.1.4.1.4.1.4. Where are you now?Where are you now?Where are you now?Where are you now? ............................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................1 111
1.5.1.5.1.5.1.5. Where do you want to be?Where do you want to be?Where do you want to be?Where do you want to be?............................................................................................................................................................................................................................................................................................................................................................................................................................................................................3 333
1.6. 1.6.1.6.
1.6. What are the five (5) concept shifts required for this change to occur? What are the five (5) concept shifts required for this change to occur?What are the five (5) concept shifts required for this change to occur?
What are the five (5) concept shifts required for this change to occur? ................................ ................................................................
................................................. ..................................
................. 33
3
1.7.1.7.1.7.1.7. Check organisation change readinessCheck organisation change readinessCheck organisation change readinessCheck organisation change readiness ....................................................................................................................................................................................................................................................................................................................................................................................................3 333
Step 2Step 2 Step 2Step 2 Particulars of the changeParticulars of the changeParticulars of the changeParticulars of the change........................................................................................................................................................................................................................................................................................................................................................................ 3 333
2.1.2.1.2.1.2.1. How will you get there?How will you get there?How will you get there?How will you get there? .....................................................................................................................................................................................................................................................................................................................................................................................................................................................................3....................... 333
2.2.2.2.2.2.2.2. Process ChangeProcess ChangeProcess ChangeProcess Change ....................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................4 444
2.3. 2.3.2.3.
2.3. People PeoplePeople
People Change ChangeChange
Change ................................ ................................................................
................................................................ ................................................................
................................................................ ................................................................
................................................................ ................................................................
................................... ......
... 44
4
2.4.2.4.2.4.2.4. Information sharingInformation sharingInformation sharingInformation sharing ....................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................4 444
2.5.2.5.2.5.2.5. Cost of changeCost of changeCost of changeCost of change................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................4 444
2.6. 2.6.2.6.
2.6. Risk Assessment Risk AssessmentRisk Assessment
Risk Assessment ................................ ................................................................
................................................................ ................................................................
................................................................ ................................................................
................................................................ ................................................................
................................ 44
4
Step 3Step 3 Step 3Step 3 Change ApproachChange ApproachChange ApproachChange Approach ................................................................................................................................................................................................................................................................................................................................................................................................................ 5 555
3.1.3.1.3.1.3.1. Stakeholder AnalysisStakeholder AnalysisStakeholder AnalysisStakeholder Analysis............................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................5 555
3.2.3.2.3.2.3.2. Resistance to changeResistance to changeResistance to changeResistance to change........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................6 666
3.3.3.3.3.3.3.3. Role of Change Management TeamRole of Change Management TeamRole of Change Management TeamRole of Change Management Team ................................................................................................................................................................................................................................................................................................................................................................................................................6 666
Step 4Step 4 Step 4Step 4 Implementation strategiesImplementation strategiesImplementation strategiesImplementation strategies ................................................................................................................................................................................................................................................................................................................................................................ 7 777
4.1.4.1.4.1.4.1. Action PlanAction PlanAction PlanAction Plan ....................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................7 777
4.2.4.2.4.2.4.2. Communication PlanCommunication PlanCommunication PlanCommunication Plan ............................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................7 777
4.3. 4.3.4.3.
4.3. Training Plan Training PlanTraining Plan
Training Plan................................ ................................................................
................................................................ ................................................................
................................................................ ................................................................
................................................................ ................................................................
....................................... ..............
....... 88
8
4.4.4.4.4.4.4.4. Business Systems PlanBusiness Systems PlanBusiness Systems PlanBusiness Systems Plan.....................................................................................................................................................................................................................................................................................................................................................................................................................................................................8....................... 888
4.5.4.5.4.5.4.5. Resistance PlanResistance PlanResistance PlanResistance Plan ........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................8 888
Step 5
Step 5Step 5
Step 5 Develop implementation package
Develop implementation packageDevelop implementation package
Develop implementation package................................
Step 6Step 6Step 6Step 6 Review change strategyReview change strategyReview change strategyReview change strategy ............................................................................................................................................................................................................................................................................................................................................................................ 9 999
6.1. 6.1.6.1.
6.1. Ongoing Monitor and Review Ongoing Monitor and ReviewOngoing Monitor and Review
Ongoing Monitor and Review ................................ ................................................................
................................................................ ................................................................
................................................................ ................................................................
.............................................. ............................
.............. 99
9
Appendix AAppendix A ................................ Appendix AAppendix A................................................................................................................................................................................................................................................................................................................................................................................................................................................................ 10 101010
Appendix B
Appendix BAppendix B
Appendix B ................................
Appendix CAppendix C ................................Appendix CAppendix C................................................................................................................................................................................................................................................................................................................................................................................................................................................................ 1 1112222
Appendix D
Appendix DAppendix D
Appendix D ................................
Appendix EAppendix E ................................Appendix EAppendix E................................................................................................................................................................................................................................................................................................................................................................................................................................................................ 1 1114444
AttAttachment 1AttAttachment 1achment 1achment 1........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................ 16 161616
Organisational Change Readiness Checklist Organisational Change Readiness ChecklistOrganisational Change Readiness Checklist
Organisational Change Readiness Checklist................................ ................................................................
................................................................ ................................................................
.............................................................. ............................................................
.............................. 11
15 55
5
Attachment 2Attachment 2................................ Attachment 2Attachment 2........................................................................................................................................................................................................................................................................................................................................................................................................................................................ 17 171717
Risk Assessment MatrixRisk Assessment MatrixRisk Assessment MatrixRisk Assessment Matrix.......................................................................................................................................................................................................................................................................................................................................................................................................................................................................................17............................. 171717
Risk Assessment TableRisk Assessment TableRisk Assessment TableRisk Assessment Table .......................................................................................................................................................................................................................................................................................................................................................................................................................................................................................1............................. 1181888
Attachment 3Attachment 3................................ Attachment 3Attachment 3........................................................................................................................................................................................................................................................................................................................................................................................................................................................ 20 202020
Resistance Assessment Survey Resistance Assessment SurveyResistance Assessment Survey
Resistance Assessment Survey ................................ ................................................................
................................................................ ................................................................
................................................................ ................................................................
................................................. ..................................
................. 1919
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Change Implementation PlanChange Implementation PlanChange Implementation PlanChange Implementation Plan
CHANGE MANAGEMENT PLAN WORKBOOKCHANGE MANAGEMENT PLAN WORKBOOKCHANGE MANAGEMENT PLAN WORKBOOKCHANGE MANAGEMENT PLAN WORKBOOK
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Change Implementation PlanChange Implementation PlanChange Implementation PlanChange Implementation Plan
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Implementation Tool box on the QGCIO siteImplementation Tool box on the QGCIO siteImplementation Tool box on the QGCIO siteImplementation Tool box on the QGCIO site SLM Implementation Toolbox ....
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Change Implementation PlanChange Implementation PlanChange Implementation PlanChange Implementation Plan
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AdvocacyAdvocacyAdvocacyAdvocacy
Active Participation
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f p
p a
a r
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t i
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c i
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p a
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t i
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n o
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f s
s t
t a
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s s
s a
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o
m maakkee ssuurree tthhaatt aa wwiiddee vvaarriieettyy ooff iinntteerreessttss aarree ttaakkeenn iinnttoo aaccccoouunntt.. TThhee iimmppaacctt aasssseessssmmeenntt ooff
t
t h
h e
e c
c h
h a
a n
n g
g e
e a
a t
t e
e a
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p a
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t i
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w i
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t h
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v a
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a b
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i n
n f
f o
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m a
a t
t i
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n a
a s
s t
t o
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h hooww ssttaakkeehhoollddeerrss mmaayy rreeaacctt ttoo tthhee cchhaannggee.. TThhiiss iinnffoorrmmaattiioonn wwiillll aallssoo iiddeennttiiffyy aatt wwhhaatt lleevveell
s
s t
t a
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k e
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d e
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t o
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g a
a g
g e
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d a
a t
t i
i .
e
e .
a
a d
d v
v o
o c
c a
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s ,
d
d r
r i
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v e
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r s
s ,
o
o r
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p a
a r
r t
t i
i c
c i
i p
p a
a t
t o
o r
r s
s e
e t
t c
c .
W Whhaatt aarree tthhee ssppeecciiffiicc ttaarrggeett ggrroouuppss//aauuddiieenncceess tthhaatt wwiillll bbee iimmppaacctteedd bbyy tthhiiss cchhaannggee??
W
W
h
h o
o m
m i
i g
g h
h t
t b
b e
e a
a b
b l
l e
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t o
o h
h e
e l
l p
p y
y o
o u
u t
t h
h e
e m
m o
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s t
t ?
a
a d
d v
v o
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c a
a t
t e
e s
s ,
e
e a
a r
r l
l y
y a
a d
d p
p o
o t
t e
e r
r s
s )
W Whhoo mmiigghhtt pprreesseenntt tthhee mmoosstt rreessiissttaannccee??
W
W
h
h o
o w
w i
i l
l l
l b
b e
e t
t h
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c h
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a n
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s ?
d
d r
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s )
L
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p peeooppllee wwiillll ppaarrttiicciippaattee aatt eeaacchh ooff tthhee vvaarriioouuss lleevveellss..
I Inn tthhee ccaassee ooff tthhee ssppoonnssoorrss rroollee iinn ddrriivviinngg tthhee cchhaannggee yyoouu mmaayy wwaanntt ttoo ccoonnssiiddeerr tthhee sskkiillllss
l
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c h
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a n
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a n
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S
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CHANGE CHANGECHANGE
CHANGE APPROACH APPROACHAPPROACH
APPROACH
Change Implementation PlanChange Implementation PlanChange Implementation PlanChange Implementation Plan
STAGESTAGESTAGESTAGE BBB:B::: IMPLEMENTATION OFIMPLEMENTATION OFIMPLEMENTATION OFIMPLEMENTATION OF CHANGECHANGECHANGECHANGE
AA AAAAAAnnnnnnnnaaaaaaaallllllllyyyyyyyyssssssssiiiiiiiissssssss ooooooooffffffff tttttttthhhhhhhheeeeeeee iiiiiiiinnnnnnnnffffffffoooooooorrrrrrrrmmmmmmmmaaaaaaaattttttttiiiiiiiioooooooonnnnnnnn ffffffffrrrrrrrroooooooommmmmmmm tttttttthhhhhhhheeeeeeee pppppppprrrrrrrreeeeeeeevvvvvvvviiiiiiiioooooooouuuuuuuussssssss aaaaaaaarrrrrrrreeeeeeeeaaaaaaaassssssss wwwwwwwwiiiiiiiillllllllllllllll pppppppprrrrrrrroooooooovvvvvvvviiiiiiiiddddddddeeeeeeee tttttttthhhhhhhheeeeeeee bbbbbbbbaaaaaaaassssssssiiiiiiiissssssss ffffffffoooooooorrrrrrrr tttttttthhhhhhhheeeeeeee ddddddddeeeeeeeevvvvvvvveeeeeeeellllllllooooooooppppppppmmmmmmmmeeeeeeeennnnnnnntttttttt ooooooooffffffff tttttttthhhhhhhheeeeeeee
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iiii nnnn
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ssss ::::
AA AAAAAAccccccccttttttttiiiiiiiioooooooonnnnnnnn ppppppppllllllllaaaaaaaannnnnnnn
CCCC
CCCC
oooo
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nnnn iiii
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iiii oooo
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nnnn pppp
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TT TTTTTTrrrrrrrraaaaaaaaiiiiiiiinnnnnnnniiiiiiiinnnnnnnngggggggg ppppppppllllllllaaaaaaaannnnnnnn
BBBB
BBBB
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iiii nnnn
nnnn eeee
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nnnn
RR RRRRRReeeeeeeessssssssiiiiiiiissssssssttttttttaaaaaaaannnnnnnncccccccceeeeeeee ppppppppllllllllaaaaaaaannnnnnnn
11111 A
AA
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L Liisstt tthhee aaccttiivviittiieess,, rreessppoonnssiibbiilliittiieess aanndd ttiimmeeffrraammeess ffoorr tthhee pprroojjeecctt ttoo bbee rroolllleedd oouutt..
AAAAAAAAccccccccttttttttiiiiiiiivvvvvvvviiiiiiiittttttttyyyyyyyy RRRRRRRReeeeeeeessssssssppppppppoooooooonnnnnnnnssssssssiiiiiiiibbbbbbbbiiiiiiiilllllllliiiiiiiittttttttyyyyyyyy TTTTTTTTiiiiiiiimmmmmmmmeeeeeeeeffffffffrrrrrrrraaaaaaaammmmmmmmeeeeeeee
EEEEEEEEgggggggg ........CCCCCCCCoooooooommmmmmmmmmmmmmmmuuuuuuuunnnnnnnniiiiiiiiccccccccaaaaaaaattttttttiiiiiiiioooooooonnnnnnnn aaaaaaaaccccccccttttttttiiiiiiiivvvvvvvviiiiiiiittttttttiiiiiiiieeeeeeeessssssss
D
D
e
e v
v e
e l
l o
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p a
a s
s c
c h
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d u
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f o
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t h
h e
e i
i n
n t
t e
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g r
r a
a t
t i
i o
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n o
o f
f a
a c
c t
t i
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v i
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t i
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s r
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q u
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t t
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h e
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c h
h a
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g e
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p l
l a
a n
n .
See Appendix A See Appendix ASee Appendix A
See Appendix A –
- –
- Action Plan Action PlanAction Plan
Action Plan See Appendix B See Appendix BSee Appendix B
See Appendix B –
- –
- Schedule Detail Schedule DetailSchedule Detail
Schedule Detail
CCCC
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W Whheenn ddeevveellooppiinngg aa ccoommmmuunniiccaattiioonn ppllaann,, iitt iiss iimmppoorrttaanntt ttoo ccrreeaattee rreeppoorrttiinngg pprroottooccoollss
s
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t teeaamm ttoo hhaavvee oovveerraallll rreessppoonnssiibbiilliittyy ffoorr tthhee rroolllliinngg oouutt ooff ccoommmmuunniiccaattiioonn.. MMaakkee ssuurree yyoouu
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W Whheenn sshhoouulldd tthhee ggiivveenn mmeessssaaggee bbee ccoommmmuunniiccaatteedd??
W Whhaatt iiss tthhee nneeggaattiivvee iimmppaacctt ooff ccoommmmuunniiccaattiinngg ttoooo ssoooonn oorr ttoooo llaattee??
H
H o
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w f
f r
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?
AA AA
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iiii iiii eeee
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W
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m a
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?
W
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H Hooww ccaann yyoouu bbeesstt ffrraammee tthhee mmeessssaaggee ssoo tthhaatt iitt aaddddrreesssseess tthhee aauuddiieennccee’’ss iinntteerreessttss??
W Woouulldd yyoouu nneeeedd ttoo ttaaiilloorr aa ssppeecciiaall mmeessssaaggee ffoorr eeaacchh sseeggmmeenntt ooff tthhee aauuddiieennccee??
H
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t too mmiissiinntteerrpprreettaattiioonn,, wwhhaatt eellssee nneeeeddss ttoo bbee ssaaiidd??
WW WW
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???? ????
W Whhaatt aarree yyoouu ttrryyiinngg ttoo aacchhiieevvee aass aa rreessuulltt ooff tthhiiss ccoommmmuunniiccaattiioonn??
W Whhaatt ddoo yyoouu eexxppeecctt tthhee ttaarrggeett aauuddiieennccee ttoo ddoo,, ssaayy,, tthhiinnkk oorr ffeeeell aass aa rreessuulltt ooff tthhiiss
c
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?
R RR
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WWhhaatt iiss tthhee wwoorrsstt tthhiinngg tthhaatt ccaann hhaappppeenn iiff yyoouu ccoommmmuunniiccaattee tthhiiss iinnffoorrmmaattiioonn??
W
W h
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w o
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SSSS
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IMPLEMENTATION STRATEGIES IMPLEMENTATION STRATEGIESIMPLEMENTATION STRATEGIES
IMPLEMENTATION STRATEGIES
Change Implementation PlanChange Implementation PlanChange Implementation PlanChange Implementation Plan
H
H o
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p r
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d ?
?
W
W h
h a
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a n
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p e
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c e
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p t
t i
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s ?
?
AA AA
AAAA AAAA cccc
cccc cccc tttt
tttt tttt iiii
iiii iiii vvvv
vvvv vvvv iiii
iiii iiii tttt
tttt tttt iiii
iiii iiii eeee
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W
W h
h a
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d i
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m w
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n o
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n c
c e
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t h
h i
i s
s m
m e
e s
s s
s a
a g
g e
e ?
?
W Whhaatt ccoommmmuunniiccaattiioonn nneettwwoorrkk wwoouulldd yyoouu uussee - - iinnffoorrmmaall oorr ffoorrmmaall??
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See Appendix CSee Appendix C – See Appendix CSee Appendix C–– Communication Plan–Communication PlanCommunication PlanCommunication Plan
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Change Implementation PlanChange Implementation PlanChange Implementation PlanChange Implementation Plan
Action PlanAction PlanAction PlanAction Plan
Appendix AAppendix AAppendix AAppendix A
ActionsActionsActionsActions
Responsible PeResponsible PeResponsible PeResponsible Person
rsonrsonrson
TimeframeTimeframeTimeframeTimeframe
IT Activities IT Activities
IT Activities IT Activities
Hardware:Hardware:Hardware:Hardware: Software:Software:Software:Software: Network:Network:Network:Network:
Business Unit / Business Unit /
Business Unit / Business Unit /
Product Group Product Group
Product Group Product Group
Activities Activities
Activities Activities
Project Team Activities Project Team Activities
Project Team Activities Project Team Activities
Communication Communication
Communication Communication
Activities Activities
Activities Activities
Training Activities Training Activities
Training Activities Training Activities
Audit Preparation Audit Preparation
Audit Preparation Audit Preparation
Change Implementation PlanChange Implementation PlanChange Implementation PlanChange Implementation Plan
Schedule Of ActivitiesSchedule Of ActivitiesSchedule Of ActivitiesSchedule Of Activities
Appendix BAppendix BAppendix BAppendix B
Name of T
Name of T
Name of T
Name of Task
ask
ask
ask
DurationDurationDurationDuration
Start DStart DStart DStart Date
ate
ate
ate
EndEndEndEnd D
DDDate
ate
ate
ate
ResourcesResourcesResourcesResources
Milestone
Milestone
Milestone
Milestone One
One
One
One
A
A
A
Activities
ctivitiesctivitiesctivities
Milestone Two
Milestone Two
Milestone Two
Milestone Two
Activities
Activities
Activities
Activities
Change Implementation PlanChange Implementation PlanChange Implementation PlanChange Implementation Plan
Training PlanTraining PlanTraining PlanTraining Plan
AppendixAppendixAppendixAppendix D
DDD
Attach training schedule (if available)
Session ModulesSession ModulesSession ModulesSession Modules
Learning OutcomesLearning OutcomesLearning OutcomesLearning Outcomes
ObjectivesObjectivesObjectivesObjectives
Length of Training sLength of Training sLength of Training sLength of Training session
essionessionession
TargetTargetTargetTarget
audienceaudienceaudienceaudience
Delivery
Delivery
Delivery
Delivery
modemodemodemode
FacilitatorFacilitatorFacilitatorFacilitator
Change Implementation PlanChange Implementation PlanChange Implementation PlanChange Implementation Plan
Resistance Management PlanResistance Management PlanResistance Management PlanResistance Management Plan
AppendixAppendixAppendixAppendix E
EEE
(Use with Attachment 3)
Key areas of resistanceKey areas of resistanceKey areas of resistanceKey areas of resistance
Actions to address resistanceActions to address resistanceActions to address resistanceActions to address resistance
Responsible person
Responsible person
Responsible person
Responsible person
Change Implementation PlanChange Implementation PlanChange Implementation PlanChange Implementation Plan
SYSTEMS READINESSSYSTEMS READINESSSYSTEMS READINESSSYSTEMS READINESS
Action Required Action Required
Action Required Action Required
WhenWhenWhenWhen
CompletedCompletedCompletedCompleted
Information & Communications Technology (ICT)
Information & Communications Technology (ICT)
Information & Communications Technology (ICT)
Information & Communications Technology (ICT)
Is the auditing and metering tool configuredIs the auditing and metering tool configuredIs the auditing and metering tool configuredIs the auditing and metering tool configured
????
Content
Content
Content
Content
Action Required Action Required
Action Required Action Required
WheWheWheWhen
nnn
CompletedCompletedCompletedCompleted
Have the approved procedures/policies beenHave the approved procedures/policies beenHave the approved procedures/policies beenHave the approved procedures/policies been
published? published?
published? published?
Do the proposed users have access to appropriate documentation?Do the proposed users have access to appropriate documentation?Do the proposed users have access to appropriate documentation?Do the proposed users have access to appropriate documentation?
Business Application
Business Application
Business Application
Business Application
Is there a software application relevant to this deliverable?Is there a software application relevant to this deliverable?Is there a software application relevant to this deliverable?Is there a software application relevant to this deliverable? Is there a support model fIs there a support model fIs there a support model fIs there a support model f
or this application and are the detailsor this application and are the detailsor this application and are the detailsor this application and are the details
available for distribution?available for distribution?available for distribution?available for distribution? HasHasHasHas
the relevant IT business unitthe relevant IT business unitthe relevant IT business unitthe relevant IT business unit
been notified of installation andbeen notified of installation andbeen notified of installation andbeen notified of installation and
support requirements?support requirements?support requirements?support requirements?
Change Implementation PlanChange Implementation PlanChange Implementation PlanChange Implementation Plan
Risk Assessment MatrixRisk Assessment MatrixRisk Assessment MatrixRisk Assessment Matrix
A A
A Attachment 2
ttachment 2ttachment 2ttachment 2
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CONSEQUENCESCONSEQUENCESCONSEQUENCESCONSEQUENCES
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High Risk High Risk
High Risk High Risk
Do something to control the risk immediatelyDo something to control the risk immediatelyDo something to control the risk immediatelyDo something to control the risk immediately
Medium Risk Medium Risk
Medium Risk Medium Risk
Do something about these risksDo something about these risksDo something about these risksDo something about these risks
Low Risk Low Risk
Low Risk Low Risk
These risks do not need immediate attentionThese risks do not need immediate attentionThese risks do not need immediate attentionThese risks do not need immediate attention