Change Management
• Change Management – Process of planning, organizing, coordinating and controlling the
compositions of the environment, internal and external; to ensure that the process changes are
implemented according to approved plans and the overall objectives of introducing the changes
are achieved with as little disruption as possible.
• Process Changes
• Responsibility of top management
• Not only have to manage their employees but their whole environment that’s affected:
o Suppliers
o Customers
o Competitors
• Can be very draining on finances and people involved
• Steps for change:
1) Pre-implementation
• Realize the need for change
• Determine cost/benefit of new change
• Management must support the new change and display this support to others
3 ways to deal with resistance to change
Ignore it
End it by preventing it
Implement crisis management
Steps for change:
2) Implementation
Many companies fail before they make it here
Elect a standing committee
• Composed of all departments affected
• Meet on a regular basis
• Meet when problems arise in order to find solutions
Should appreciate all stakeholders for their patience and understanding
Steps for change:
3) Post-implementation
Make sure project achieved planned results
Problems that arise after implemented are found and dealt with
May still have resistance due to
• Lack of training
• New culture
Bain & Company Example
Audit Guidelines for Change Controls
The best practice guidance
Management should use COBiT resources as a source of best practice guidance
COBiT enables the understanding of:
Business objectives
Communication of best practices
Recommendations to be made
Control Objective: Manage Changes
High-level control objective AI6 states:
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