18/9/2017
1
TOPIC 1
INTRODUCTION TO QUALITY
1.1 Emergence of Quality Consciousness
1.2 Definition of Quality
1.3 Quality Control & Quality Assurance
1.4 Total Quality Management (TQM)
1.5 Key Elements of Total Quality
Learning Objectives
•Able to analyse the different history
of quality experience between US
and Japan.
•Able to identify the difference
between QA and QC.
•Able to understand the basic
concept of TQM in the organisation.
•Able to explain the key elements of
Total Quality
Introduction
●Important issues in manufacturing
and service:
●Productivity –measures of efficiency defined as
the amount of output achieved per unit input.
●Cost of production.
●Quality of good and service that create customer
satisfaction
●P, C and Q effect profitability.
●But No Q - no sales, no sales –no
profit, No profit –no business, no
business- no job.
●Q attain competitive advantages.
1.1 Emergence of Quality
Consciousness
•1450 bc –Pyramid
Prior to the 20th centuries :
1. Middle Ages in Europe
-Era of Workmanship
2. Middle of the 18th century
-The idea of Quality was brought in to
USA,
but was rejected.
