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Arbitration means: A. Both parties agree to use a mediator to settle any disputes regarding medical care B. A patient cannot bring suit against a physician for malpractice C. Physician has to be helped harmless in case of medical mishaps D. The same as the Good Samaritan Act - answer-A Which of the following is the correct filing order for Dave Jonsen, Nancy Johenson, Susan Johnson, and Johnny Johanson? A. Nancy Johenson, Dave Jonsen, Susan Johnson, Johnny Johanson B. Johnny Johanson, Nancy Johenson, Susan Johnson, Dave Jonsen C. Johnny Johanson, Nancy Johenson, Dave Jonsen, Susan Johnson D. Dave Jonsen, Johnny Johanson, Susan Johnson, Nancy Johenson - answer-B The "amount" that a physician would bill the patient and/or insurance, such as for an office visit, is called: A. A charge B. An adjustment C. A payment D. A deductible - answer-A In order to VERIFY insurance coverage you should: A. Ask the patient if their coverage is effective B. Copy their card for the file C. Call the insurance carrier for verification of current coverage D. Check the effective date on their insurance card - answer-C A statement authorizing the insurance company to pay benefits directly to the physician is called: A. The UCR B. The fee profile C. Professional courtesy
D. Assignment of Benefits - answer-D One important use a "tickler file" in the medical office is to: A. Mail appointment reminders B. Remember patient names C. Learn to schedule efficiently D. Add hours to your day - answer-A. Which would be filed THIRD? A. Teresa A Smith B. Teresa Smith C. Teresa Jones-Smith D. T. Jones - answer- The combining from hepato means: A. Kidney B. Liver C. Spleen D. Bladder - answer-B The prefix that means "slow" is: A. Brady- B. Tachy- C. Brachy- D. Hypo- - answer-A Although most medical facilities compose reports in block style, the best format to use for typing reports or letters is: A. Modified Block B. Simple format C. Format the letter per the physicians office D. Most letters are typed without any specific format - answer-C Which of the following responses would NOT be appropriate information to give to a caller? A. The hospital where the doctor is in staff B. The cost of a routine office visit C. The doctors marital status D. The days and times available for appointments - answer-C _______ in the medical office includes posting of charges, payments and adjustments to the patients accounts: A. Bookkeeping B. Collections C. Accruing D. Depreciation - answer-A
Which of the following would be filed LAST? A. Jon Rufus Racey B. Jon Steven Racey C. Jon Antonio Racey D. Jon Reginald Racey - answer-B When an established patient is seen for follow-up the medical administrative assistant must make sure there is enough room for the doctor to write (document) on the: A. Medical history form B. Progress note sheet C. Patient information sheet D. Insurance information sheet - answer-B The letters "S, O, A and P" in SOAP format for progress notes, stand for: A. Source, Order, Assessment, Prognosis B. Start, Objective, Appeal, Plan C. Subjective, Objective, Assessment, Plan D. Selection, Objection, Appeal, Prognosis - answer-C When a patient arrives to be seen by the doctor, you must: A. Verify their name on their insurance card, then hand it back right away B. Copy their insurance card, front side only C. Copy their insurance card, back side only D. Copy both sides of the insurance card - answer-D When scheduling a surgery, it is NOT necessary to contact the following: A. The patient B. The doctor and/or any assistant C. The operating room at the hospital D. The patient's family members - answer-D The patient information sheet generally contains: A. the past medical history of the patient B. the patient's chief complaint C. the patient's personal and insurance information D. the patient's past family history - answer-C At the bottom of a letter, generally in the "closing" portion of the letter - 3 or 4 lines of blank space are created for what? A. The reply of the recipient B. The date of the letter C. The signature of the sender D. The inside address - answer-C
If a physician decides to end the professional relationship with a patient, what must the physician do to help avoid being sued for abandonment? A. Call the patient personally and explain that the physician is withdrawing from the case B. Send the patient's records to a physician believed to be competent to handle the case C. Thoroughly document, in writing- to the patient, the reason for withdrawing from the case and offer a specified number of days to seek a new physician D. Return any money collection from the patient - answer-C National Medical Center has a main center for all medical records; their satellite offices are assigned a "terminal digit" for medical record filing purposes. New Jersey's is. and Vermont is .20. If you were working there and had the medical chart numbers below to file - which medical chart would be filed FIRST knowing that all New Jersey charts had to be filed first? A. 23456. B. 24567. C. 10345. D. 10456.20 - answer-C In bookkeeping, a payment would be: A. Added to the patient's account B. Subtracted from the patient's account C. Charged to the patient D. Considered a write-off - answer-B Please select the response below that contains information that is NOT necessary when taking a telephone message. A. Name of person whom call is directed, name of caller, reason for call, action to be taken, date and time of call, initials of person taking the call B. Name of caller, caller's phone number, reason for call, marital status of caller C. Initials of person taking the call, name of caller, date and time of call D. Name of caller, reason for the call, name or person to whom the call is directed - answer-C Jeremy was a new patient. He underwent nerve conduction studies which had total charges of $200.00. He had a chest x-ray with a charge of $100.00. He paid 10% of his bill, while there, with a personal check. What will the current balance be after his charges and payments have been entered? A. $30. B. $290. C. $270. D.$130.00 - answer-C The skin is part of which system? A. Nervous
D. The body of the letter - answer-B Which of the following greetings sounds most appropriate for answering an incoming call in Dr. Simon's office? A. "Hello, this is Dr. Simon's office. Ms. Jones speaking." B. "Doctor's office. What is your problem?" C. "Hello? Who are you and what do you need to see the doctor for?" D. "Dr. Simon's office. State your problem" - answer-A An example of positive verbal communication would be: A. A nod of the head when a patient arrives B. "Hello Mrs Jones. How are you today?" C. Smiling as the patient enters the room. D. Holding your hand up to suggest that you will be right with them - answer-B When asked about a patient's condition by the family, the medical assistant should: A. Put it in writing rather than speaking directly to them B. Tell them what they want to know C. Obtain permission from the patient first D. Ignore the request - answer-C Which of the following would NOT be a basic requirement to consider in regard to the office appointment book? A. Appropriate size of the book B. Color the book C. Number the columns on each day D. Divisions of time (10 minutes, 15 minutes, etc.) - answer-B When a patient fails to keep an appointment, the medical assistant should do all of the following except: A. Record this information in the patients chard B. Call the patient to see if they would like to reschedule C. Write N/S (for no-show) or F/S (failure to show) in the appointment book D. Track the patient's whereabouts to remind him/her of the importance of keeping the appointment - answer-D Entries in the medical record should be made with: A. Yellow Highlighter
B. A #2 pencil C. Black pen D. Black Sharpie Marker - answer-C Although there are credit adjustments, most adjustments would be: A. Added to the patient's account B. Subtracted from the patient's account C. Considered a payment on the account D. Considered a deductible - answer-B The common abbreviation for "chest x-ray" is: A. CXT B. CRAY C. CXRAY D. CXR - answer-D When the office is not staffed (such as at night or weekends) there is another service company that takes all calls and contacts doctor if needed. One term for this is the Exchange; another term used is: A. Administrative Assistant B. Party Line Services C. The Answering Service D. Cell Phone - answer-C In the terminal digit chart number "12345.10", the numbers following the decimal would be: A. Filed last B. Category numbers C. Filed first D. Secondary numbers - answer-C There are many different methods of filing. Three of the most common found in medical facilities are: A. Alphabetic, Diagnostic, Insurance Types B. Alphabetic, Numeric, Terminal Digit C. Alphabetic, Color Coded, Date of Service D. Alphabetic, Facility Name, Color Coding - answer-B The skin has layers; the dermis, epidermis and A. Muscle B. Tendon C. Subcutaneous D. Epidermal - answer-C An example of negative nonverbal communication would be: A. Saying hello to a patient as they arrive
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D. 109456 - answer-A When scheduling an appointment for a new patient, the medical administrative assistant should do all of the following except: A. Obtain and verify the patients full name B. Offer a choice of time C. Ask if the patient is referred from another physician D. Ask the marital status of the new patient - answer-D The suffix - oscopy means: A. Excision B. Incision C. Visualize through a scope D. Insertion - answer-C The suffix - pathy means: A. Disease B. Manipulation C. Physical therapy D. Chemical - answer-A The symptoms the patient is currently being seen for are called: A. The prognosis B. The PFSH C. The patient record D. The chief complaint - answer-D The law that protects healthcare workers who five aid at the scene of an emergency or accident is called the: A. Good Samaritan Law B. Good Deed Law C. Professional Courtesy Law D. Emergency Exemption Law - answer-A The amount that an insurance company may say is "not allowed" and "not the responsibility of the patient", for a contracted physician, would become "what" on the patient's account? A. A charge B. An adjustment C. A payment D. A deductible - answer-B What information is required before you can "mark" (matrix) your appointment book in advance? A. Days and hours the physician usually sees patients in the office
B. Employee vacation days C. Patient preferences regarding appointment times D. Appointment times for friends of the physician - answer-A Sally Smither's account balance was $1500.00. Her insurance sent a check to the office, in the amount of $1300.00. The remainder is Sally's responsibility. What amount will she need to pay to bring her account to zero? A. $160. B. $1500. C. $200. D. $300.00 - answer-C The total of all amounts still owing to the physician, for services rendered or procedures performed is called: A. Income B. Liabilities C. Accounts payable D. Accounts receivable - answer-D After a new patient fills out a registration form, the medical administrative assistant should: A. Be certain the patient can pay for the visit by credit card B. Review form to be certain all information has been completed C. Take the patient to an examination room D. Verify the the patient has never filed a malpractice suit before - answer-B If the doctor wants a test done immediately, the test is said to be ordered on a "__________" basis. A. QNS B. NPO C. PRN D. STAT - answer-D The throat is also called the: A. Larynx B. Pharynx C. Trachea D. Esophagus - answer-B The patient reports that she has had pain in her left elbow for two weeks, after hitting it on her car door. The report of pain, in a SOAP note, would be considered: A. Subjective B. Objective C. Assessments D. The plan - answer-A
D. An allowed amount - answer-A When entering an appointment in the appointment book, the abbreviation "NP" next to a name would mean? A. Non-productive B. No specific problem C. New patient D. No New Problems - answer-C Continuing education units are important because they: A. Are always free B. Keep the medical administrative assistant current with the latest techniques and information in their field C. Required your employer to five you a review and raise D. Provide a day off while attending seminars - answer-B Sarah Jones was seen for a cold and flu. Her office visit charge was $80.00. Her insurance sent a check to the office for $64.00. This would be considered a: A. Charge B. Adjustment C. Deductible D. Payment - answer-D The prefix meaning "below" is: A. Hypo B. Hyper C. - emia D. - megaly - answer-A If the doctor has been delayed and the patient is waiting more than 30 minutes to be seen, the receptionist should: A. Call the physician and tell him his patients are getting impatient B. Cancel all appointments for that day C. Notify the patients and allow them to wait or reschedule D. Keep the reception window closed and remain calm - answer-C Sometimes the doctor may see other physicians or professionals, such s nurses they know, from the hospital setting. They will often allow a discount on services rendered to these patients. This type of discount is called: A. Contract discount B. Hardship discount C. Professional discount D. Friendship discount - answer-C An hour ago, a 15 year old girl came to an outpatient drawing center for a pregnancy test. Now, she is back, without her parents and wants to know the results of the test,
which you overheard someone in the lab say is positive. Doctor is in the office seeing patients. Which of the following would be the best action to take? A. Tell the patient she is pregnant B. Ask the phlebotomist, who drew the blood for the test, to come out and discuss the test results with the patient C. Put the patient in a room, without parents, and have the doctor discuss the findings with her alone D. Tell the patient that the results must be given to her parents due to her age - answer- C Rosalynn was charged $900 for a full term, 9 month pregnancy, by her OB physician. At 6 months she had a spontaneous abortion (miscarriage) and the office had to adjust the charges for the 3 months she could no longer be seen and therefore should not be charged. The amount of this adjustment wold be: A. $900. B. $600. C. $100. D. $300.00 - answer-C The part of the urinary system that filters blood is the: A. Kidneys B. Ureters C. Bladder D. Urethra - answer-A A method of mailing large volumes of information - where you pre-sort your mail by zip code, then take it to the post office for delivery is called: A. Certified B. UPS C. Bulk Mailing D. Zip Coding - answer-C Which of the following is the correct way to type the first line of an inside address in a letter to John K. Hunter, a cardiologist? A. John Hunter, Cardiologist B. Dr. John K. Hunter, MD C. John K. Hunter, MD D. Doctor John K. Hunter - answer-C The suffix meaning inflammation is: A. - ectomy B. - ostomy C. - itis D. - plasty - answer-C Which of the following would be filed FIRST?
Which of the following is NOT a "hard copy"? A. A record printed on paper B. A faxed copy of a document C. An unprinted file saved to a computer D. A typewritten report received in the mail - answer-C Which of the following best defines what you will usually see on the "tab" of a patient's chart? A. Doctors name, patient phone, patient name B. Patient name, color coded labels, last year seen label C. Last year seen label, last date of service, patient name D. Numerical color coded labels, doctors name, patient DOB - answer-B
