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CNML & NE-BC STUDY GUIDE EXAM QUESTIONS AND ANSWERS
GRADED A+ 100% VERIFIED 2025/26
1.
What
is
the
purpose
of
a
job
description?:
A job description outlines the job duties to a potential
or
new
employee,
explains
the
boundaries
of
the
scope
of
practice,
and
provides
direction
for
the
new
employee
about
what performance measures will be assessed at evaluation time.
2.
Why should you avoid starting new staff before they attend general orienta-
tion?:
Expediting
an
employee
orientation
is
not
a
good
idea
because
general
orientation
provides
an
opportunity
to
connect
the
employee
with
the
mission,
vision,
and
values
of
the
larger
organization.
General
orientation
also
provides
safety topics and opportunities to make connections which can help them in the future.
3.
What is the best way to give feedback to an employee who tends to be
defensive
and
confrontational?:
When giving feedback to an employee who tends to be defensive and
confrontational
it
is
best
to
review
the
employee
performance
guidelines,
have
the
meeting
in
a
safe
location,
perhaps
include a witness, and focus specifically on the employee's performance issues.
4.
What are the challenges of communication in the workplace?:
The challenges of
workplace communication are that people tend to look for ditterences rather than similarities. People tend to judge
others
based
on
what
they
assume
is
their
intent,
and
people
tend
to
avoid
engaging
in
potentially
tense
interactions.
