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Conflict Management Exam with Detailed Solutions, Exams of Communication

Arizona State University (ASU) - TempeCommunication

An exam on conflict management, offering precise and detailed solutions to each question. It covers various aspects of conflict resolution, including the influence of emotions, alternative dispute resolution methods, and the importance of forgiveness. The exam questions explore topics such as setting boundaries, emotional expression, adjudication, facilitation, and negotiation strategies, providing a comprehensive overview of key concepts in conflict management. This resource is valuable for students and professionals seeking to deepen their understanding of conflict resolution techniques and strategies. (418 characters)

Typology: Exams

2025/2026

Available from 11/24/2025

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COM-312 ||\\//|| Exam ||\\//|| 2 ||\\//|| with ||\\//|| precise ||\\//|| detailed ||\\//||
solutions
Fear ||\\//|| and ||\\//|| anxiety ||\\//|| often ||\\//|| influence ||\\//|| our ||\\//|| choices ||\\//|| in ||\\//|| conflict ||\\//|| management. ||\\//|| - ||\\//|| correct
||\\//|| answer✔✔True
Lori ||\\//|| traditionally ||\\//|| hosted ||\\//|| Thanksgiving ||\\//|| at ||\\//|| her ||\\//|| house ||\\//|| for ||\\//|| 10-15 ||\\//|| relatives. ||\\//|| Rarely ||\\//||
do ||\\//|| the ||\\//|| guests ||\\//|| help ||\\//|| out ||\\//|| with ||\\//|| dinner, ||\\//|| clean ||\\//|| up ||\\//|| , ||\\//|| or ||\\//|| even ||\\//|| say ||\\//|| "Thank ||\\//|| you." ||\\//|| This ||\\//||
went ||\\//|| on ||\\//|| for ||\\//|| so ||\\//|| long ||\\//|| that ||\\//|| Lori ||\\//|| began ||\\//|| to ||\\//|| resent ||\\//|| hosting. ||\\//|| This ||\\//|| year, ||\\//|| however, ||\\//|| she ||\\//||
assigned ||\\//|| each ||\\//|| person ||\\//|| to ||\\//|| bring ||\\//|| a ||\\//|| dish ||\\//|| or ||\\//|| do ||\\//|| a ||\\//|| particular ||\\//|| task. ||\\//|| While ||\\//|| a ||\\//|| few ||\\//||
guests ||\\//|| opted ||\\//|| out, ||\\//|| the ||\\//|| remainder ||\\//|| came ||\\//|| and ||\\//|| everyone, ||\\//|| including ||\\//|| Lori, ||\\//|| had ||\\//|| a ||\\//||
good ||\\//|| time. ||\\//|| Lori's ||\\//|| anger ||\\//|| served ||\\//|| the ||\\//|| important ||\\//|| function ||\\//|| of: ||\\//|| - ||\\//|| correct ||\\//||
answer✔✔setting ||\\//|| boundaries
Too ||\\//|| little ||\\//|| sadness ||\\//|| can ||\\//|| result ||\\//|| in: ||\\//|| - ||\\//|| correct ||\\//|| answer✔✔distorted ||\\//|| emotional ||\\//||
expression
Which ||\\//|| of ||\\//|| the ||\\//|| following ||\\//|| is ||\\//|| a ||\\//|| potential ||\\//|| advantage ||\\//|| of ||\\//|| using ||\\//|| adjudication ||\\//|| to ||\\//||
manage ||\\//|| conflict? ||\\//|| - ||\\//|| correct ||\\//|| answer✔✔power ||\\//|| imbalances ||\\//|| may ||\\//|| be ||\\//|| corrected
Which ||\\//|| form ||\\//|| of ||\\//|| alternative ||\\//|| dispute ||\\//|| resolution ||\\//|| gives ||\\//|| parties ||\\//|| the ||\\//|| most ||\\//|| control ||\\//|| in ||\\//||
determining ||\\//|| their ||\\//|| own ||\\//|| solutions ||\\//|| to ||\\//|| the ||\\//|| conflict? ||\\//|| - ||\\//|| correct ||\\//|| answer✔✔facilitation
Unlike ||\\//|| giving ||\\//|| forgiveness, ||\\//|| receiving ||\\//|| forgiveness ||\\//|| is ||\\//|| a ||\\//|| simple ||\\//|| task. ||\\//|| - ||\\//|| correct ||\\//||
answer✔✔False
Part ||\\//|| of ||\\//|| the ||\\//|| process ||\\//|| of ||\\//|| forgiving ||\\//|| someone ||\\//|| is ||\\//|| to ||\\//|| face ||\\//|| the ||\\//|| anger ||\\//|| you ||\\//|| feel. ||\\//|| - ||\\//|| correct
||\\//|| answer✔✔True
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COM-312||\//|| Exam||\//|| 2 ||\//|| with||\//|| precise||\//|| detailed||\//||

solutions

Fear||\//|| and ||\//|| anxiety ||\//|| often||\//|| influence||\//|| our||\//|| choices ||\//|| in||\//|| conflict ||\//|| management. ||\//|| - ||\//|| correct ||\//|| answer✔✔True Lori||\//|| traditionally ||\//|| hosted||\//|| Thanksgiving ||\//|| at||\//|| her||\//|| house ||\//|| for||\//|| 10-15||\//|| relatives. ||\//|| Rarely||\//|| do||\//|| the||\//|| guests||\//|| help||\//|| out||\//|| with||\//|| dinner, ||\//|| clean||\//|| up||\//|| ,||\//|| or||\//|| even||\//|| say||\//|| "Thank||\//|| you." ||\//|| This||\//|| went||\//|| on||\//|| for||\//|| so||\//|| long||\//|| that||\//|| Lori||\//|| began ||\//|| to||\//|| resent||\//|| hosting. ||\//|| This||\//|| year, ||\//|| however, ||\//|| she||\//|| assigned ||\//|| each||\//|| person ||\//|| to||\//|| bring||\//|| a||\//|| dish||\//|| or||\//|| do||\//|| a||\//|| particular ||\//|| task.||\//|| While||\//|| a||\//|| few||\//|| guests||\//|| opted||\//|| out,||\//|| the||\//|| remainder||\//|| came||\//|| and ||\//|| everyone, ||\//|| including ||\//|| Lori,||\//|| had ||\//|| a||\//|| good||\//|| time. ||\//|| Lori's ||\//|| anger||\//|| served||\//|| the||\//|| important ||\//|| function||\//|| of:||\//|| - ||\//|| correct||\//|| answer✔✔setting ||\//|| boundaries Too||\//|| little||\//|| sadness||\//|| can||\//|| result||\//|| in: ||\//|| - ||\//|| correct||\//|| answer✔✔distorted ||\//|| emotional ||\//|| expression Which||\//|| of||\//|| the||\//|| following ||\//|| is||\//|| a||\//|| potential ||\//|| advantage ||\//|| of||\//|| using||\//|| adjudication ||\//|| to||\//|| manage||\//|| conflict? ||\//|| - ||\//|| correct||\//|| answer✔✔power ||\//|| imbalances ||\//|| may||\//|| be||\//|| corrected Which||\//|| form||\//|| of||\//|| alternative ||\//|| dispute||\//|| resolution||\//|| gives ||\//|| parties ||\//|| the||\//|| most||\//|| control ||\//|| in||\//|| determining ||\//|| their||\//|| own||\//|| solutions ||\//|| to||\//|| the||\//|| conflict? ||\//|| - ||\//|| correct||\//|| answer✔✔facilitation Unlike||\//|| giving ||\//|| forgiveness, ||\//|| receiving ||\//|| forgiveness ||\//|| is||\//|| a||\//|| simple||\//|| task.||\//|| - ||\//|| correct||\//|| answer✔✔False Part||\//|| of||\//|| the||\//|| process ||\//|| of||\//|| forgiving ||\//|| someone ||\//|| is||\//|| to||\//|| face||\//|| the||\//|| anger||\//|| you||\//|| feel.||\//|| - ||\//|| correct ||\//|| answer✔✔True

Making||\//|| high||\//|| demands||\//|| and ||\//|| conceding ||\//|| slowly ||\//|| are||\//|| patterns ||\//|| of||\//|| a||\//|| competitive ||\//|| bargaining ||\//|| approach. ||\//|| - ||\//|| correct||\//|| answer✔✔True Which||\//|| of||\//|| the||\//|| following ||\//|| is||\//|| NOT||\//|| a||\//|| limitation ||\//|| of||\//|| mediation? ||\//|| - ||\//|| correct||\//|| answer✔✔It||\//|| requires||\//|| the||\//|| parties ||\//|| to||\//|| be||\//|| involved ||\//|| in||\//|| their||\//|| own||\//|| decision ||\//|| making||\//|| process. Which||\//|| of||\//|| the||\//|| following ||\//|| is||\//|| a||\//|| similarity ||\//|| between ||\//|| arbitration ||\//|| and ||\//|| adjudication? ||\//|| - ||\//|| correct||\//|| answer✔✔Both||\//|| empower||\//|| a||\//|| third||\//|| party||\//|| to||\//|| decide ||\//|| the||\//|| outcome||\//|| of||\//|| a||\//|| conflict. Which||\//|| of||\//|| the||\//|| following ||\//|| is||\//|| a||\//|| misconception ||\//|| of||\//|| emotion ||\//|| in||\//|| conflict? ||\//|| - ||\//|| correct||\//|| answer✔✔Emotions ||\//|| hinder ||\//|| good||\//|| decision ||\//|| making. Feelings ||\//|| rise||\//|| from||\//|| a||\//|| generalized ||\//|| state||\//|| of||\//|| arousal||\//|| we||\//|| call||\//|| emotion.||\//|| - ||\//|| correct||\//|| answer✔✔True Sarah||\//|| has||\//|| recently ||\//|| been||\//|| robbed ||\//|| and ||\//|| is||\//|| leery||\//|| of||\//|| leaving ||\//|| her||\//|| apartment ||\//|| if||\//|| unnecessary. ||\//|| According ||\//|| to||\//|| Layton's ||\//|| forgiveness ||\//|| process, ||\//|| Sarah||\//|| is||\//|| in||\//|| the||\//|| midst||\//|| of||\//|| which||\//|| of||\//|| the||\//|| following ||\//|| steps? ||\//|| - ||\//|| correct||\//|| answer✔✔injured||\//|| innocence Which||\//|| of||\//|| the||\//|| following ||\//|| is||\//|| NOT||\//|| an||\//|| advantage ||\//|| of||\//|| mediation? ||\//|| - ||\//|| correct||\//|| answer✔✔Mediation ||\//|| allows ||\//|| the||\//|| conflicting ||\//|| parties ||\//|| to||\//|| disagree ||\//|| on||\//|| the||\//|| settlement. Because||\//|| anger||\//|| is||\//|| such||\//|| a||\//|| negative ||\//|| emotion,||\//|| you||\//|| should ||\//|| never||\//|| express ||\//|| it.||\//|| - ||\//|| correct||\//|| answer✔✔False Luckily, ||\//|| negotiation ||\//|| is||\//|| similar ||\//|| in||\//|| all||\//|| cultures, ||\//|| so||\//|| once ||\//|| you've ||\//|| learned||\//|| what ||\//|| is||\//|| negotiable ||\//|| in||\//|| one||\//|| culture,||\//|| you'll ||\//|| be||\//|| ready ||\//|| for||\//|| other||\//|| cultures. ||\//|| - ||\//|| correct||\//|| answer✔✔False