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Every communication involves (at least) one sender, a message and a recipient. These include our emotions, the cultural situation, the medium used to communicate, and even our location
Typology: Exercises
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Q.1: Define communication and communication skills. Communication: communication is simply the act of transferring information from one place, person or group to another. Communication Skills: Every communication involves (at least) one sender, a message and a recipient. These include our emotions, the cultural situation, the medium used to communicate , and even our location. Communication skills are abilities you use when giving and receiving different kinds of information. Some examples include communicating ideas, feelings or what’s happening around you. Communication skills involve listening, speaking, observing and empathizing. It is also helpful to understand the differences in how to communicate through face-to-face interactions, phone conversations and digital communications, like email and social media. Q.2: Definition of hearing, listening & active listening. Hearing:
The special sense by which noises and tones are received as stimuli opportunity to be heard, to present one's side of a case, or to be generally known or appreciated. a listening to arguments
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a preliminary examination in criminal procedure a piece of news Listening: Listening is the active process of receiving and responding to spoken (and sometimes unspoken) messages.
Active Listening: Active listening is the ability to focus completely on a speaker, understand their message, comprehend the information and respond thoughtfully. Unlike passive listening, which is the act of hearing a speaker without retaining their message, this highly valued interpersonal communication skill ensures you’re able to engage and later recall specific details without needing information repeated. Q.3: Write down any five reasons of poor listening? Five reasons of poor listening
you to find solutions to problems. Three types of anger: There are three types of anger which help shape how we react in a situation that makes us angry. These are: ֍ Passive Aggression ֍ Open Aggression ֍ Assertive Anger If you are angry, the best approach is Assertive Anger. Big words, but check out what each type really means. Q.5 Which kind of health issues may be occurred because of anger? Some of the short and long-term health problems that have been linked to unmanaged anger include: headache digestion problems , such as abdominal pain insomnia increased anxiety depression high blood pressure skin problems , such as eczema heart attack stroke. Q.6 What do you mean by the term interview? Describe the semi structured interview. Interview: a meeting of people face to face, especially for consultation. semi-structured interview: A semi-structured interview is a meeting in which the interviewer does not strictly follow a formalized list of questions. Instead, they will ask more open-ended questions, allowing for a discussion with the interviewee rather than a straightforward question and answer format. Q.7: What questions are usually asked during interview? Questions are usually asked during interview:
unnecessary alarm to employees. A good manager should be privy to information circulating in this unofficial communication channel and should take positive measures to prevent the flow of false information. An example of an unofficial communication channel is social gatherings among employees.
4. Conclusion: In any organization, three types of communication channels exist: formal, informal and unofficial. While the ideal communication web is a formal structure in which informal communication can take place, unofficial communication channels also exist in an organization. Through these various channels, it is important for a manager to get his/her ideas across and then listen, absorb, glean and further communicate to employees.
Q.2: Elaborate the process of communication with detail. Communication Process: The communication process consists of several components. Let's take a look. A sender is the party that sends a message. Lindsey, of course, will be the sender. She'll also need the message , which is the information to be conveyed. Lindsey will also need to encode her message, which is transforming her thoughts of the information to be conveyed into a form that can be sent, such as words. A channel of communication must also be selected, which is the manner in which the message is sent. Channels of communication include speaking, writing, video transmission, audio transmission, electronic transmission through emails, text messages and faxes and even nonverbal communication, such as body language. Lindsey also needs to know the target of her communication. This party is called the receiver. The receiver must be able to decode the message, which means mentally processing the message into understanding. If you can't decode, the message fails. For example, sending a message in a foreign language that is not understood by the receiver probably will result in decoding failure. Sometimes, a receiver will give the sender feedback , which is a message sent by the receiver back to the sender. For example, a member of Lindsey's team may provide feedback in the form of a question to clarify some information received in Lindsey's message. Let's put all these components together to build a model of the communication process:
Q.4: Difference between hearing and listening in detail. Difference Between Hearing and Listening: Someone rightly said, “Hearing is through ears, but listening is through the mind.” The two activities hearing and listening involve the use of ears, but they are different. The hearing is nothing but a sense that helps you receive sound waves and noise by ears. It is the power of perceiving sounds. On the contrary, listening is when you receive the sound waves and understand it by paying full attention to the words and sentences of the speaker. It is one’s ability to correctly receive and interpret the message transferred by the other party in the process of communication. For many people, these two activities are one, but the truth is, the difference between hearing and listening is vital. so have a glance at this article to understand the terms completely. Comparison Chart BASIS FOR COMPARISON HEARING LISTENING Meaning Hearing refers to one's ability to perceive sounds, by receiving vibrations through ears. Listening is something done consciously, that involve the analysis and understanding of the sounds you hear. What is it? An ability A skill Nature Primary and continuous Secondary and temporary Act Physiological Psychological Involves Receipt of message through ears. Interpretation of the message received by ears.
BASIS FOR COMPARISON HEARING LISTENING Process Passive bodily process Active mental process Occurs at Subconscious level Conscious level Use of senses Only one More than one Reason We are neither aware nor we have any control over the sounds we hear. We listen to acquire knowledge and receive information. Q.5: Share some of the important tips to be remembered before going to give interview? Before an interview: Get a good night's sleep the night before. ... Do your research. ... Eat a good breakfast. ... Prepare questions beforehand. ... Make a few copies of your resume and put them somewhere where you won't forget to bring them. Search the web. ... Make sure your clothes are clean and wrinkle-free.
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