Communication in Nursing – Exam Preparation (Based
on Communication in Nursing, 10th Edition – Julia
Balzer Riley)
1. Foundations of Communication in Nursing
- Define therapeutic communication and explain its importance in nursing.
- List and describe the essential components of effective communication.
- Explain the difference between verbal and nonverbal communication.
- Discuss barriers to communication and strategies to overcome them.
2. The Nurse–Patient Relationship
- Describe the phases of the nurse–patient relationship: orientation, working,
and termination.
- Explain how trust is established in the communication process.
- Identify therapeutic communication techniques and their uses in patient
care.
- Describe nontherapeutic communication techniques that should be
avoided.
3. Culture, Diversity & Communication
- Explain how culture affects communication in nursing.
- Describe strategies for communicating with patients from diverse
backgrounds.
- Define cultural competence and its role in nursing practice.
- Describe communication considerations for patients with limited English
proficiency.
4. Communication in Clinical Settings
- Discuss communication needed during handoff reports (SBAR).
- Explain the importance of documentation in maintaining continuity of care.
- Describe effective communication techniques during stressful clinical
situations.
- Explain strategies to enhance teamwork and interprofessional
communication.
