Communication Skills for First Years: Past Questions and Answers, Slides of English Language

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COMM SKILLS PASCO COMPILED

BY

NANA

(Nana Agyemang)

SECTION B

ANSWER ALL THE QUESTIONS IN THIS SECTION ON THE SCANABLE SHEET PROVIDED

1. Which of the following has the most revolutionized modern communication? a. the mobile phone b. the computer c. wireless communication d. blue tooth devices
2. Information technology involves the acquisition, processing,.................. and dissemination of vocal, pictorial,..........................and numerical information. a. storage, textual b. retrieval, graphic c. referencing, digital d. access, non-verbal
3. A student only accesses information from books, photocopied materials and pays for his assignments to be typed for him. Which of the following critical literacy’s does he lack?....... literacy a. information b. digital c. internet d. financial
4. One problem of the horizontal communication is ... a. the fear of antagonizing the superior officer b. petty bickering about competence and qualification. c. The fear of the subordinates reporting their mistakes d. The inability of manager to communicate effectively

5. The following mean the same except ... a. Hierarchy of authority b. The chain of command c. Lines of authority d. Rational coordination
   6. Osei works for sky, a communications organisation. He normally goes in and out of the office of the manager. How are the other workers going to look at him? They are likely to a. Love him b. Send their grievances through him c. Boycott him d. Take instructions and orders from him
   7. Poor handwriting is an example of noise because it a. Is a distraction b. Is interference c. Obstructs the process of communication d. Affects the accuracy of the message
   8. A stress interviews aims at the following except..... a. creating fear and panic b. building hope and confidence c. confusing the interviewee d. embarrassing the interview
   9. Kwame is a proxy at a meeting. Which of the following is true about him? A. he has the right to vote at the meeting B. a note to the chairman authorise him C. he actively contributes to discussions D. he may be seen but may not be heard
6. Informal communication or the grapevine has the following drawbacks except a. it may be corrupted in retelling b. it has negative effects on the morale c. it creates divisions at the workplace

11 .The executive s of the Nkwakrom town development have met to deliberate on their activities for the year. The secretary has been advised by the chairman to write action minutes. Which of the following could be the reason? a. the focus is on activities and the people assigned to undertake each one b. the chairman wants the various resolutions to be spelt out very clearly c. the secretary wants to actively participate in the discussions d. it is easy for the chairman and the secretary to evaluate progress.

12. The letter that accompanies a report is known as a. terms of reference b. terms of transmittal c. hierarchy of authority d. memo of understanding
13. The basic skill of communication most used in life is a. reading b. listening c. writing. d. speaking
14. Most advertisements appeal to our a. Senses b. Reason c. Emotions d. Sentiments
15. One of the greatest barriers of listening is a. defensive listening b. disturbance of friends

c. message overload d. mental distraction

16. Breaking a job into small parts is known as a. division of labour b. chain of command c. division of function d. hierarchy of authority
17. The board of directors of Akoma rural bank has decided to introduce seminars, workshops and durbars in the activities of the bank this year. What may be the purpose for this? It may be to improve .......... communication a. downward b. upward c. horizontal d. informal
18. There are many formats of formal letters. Which of the following is the most modern of the formats? a. Indentation b. Semi block c. Full block d. Traditional
19. There is a well -known gossip at a particular workplace. Which of the following is the best way to deal with him? He should be a. sacked immediately b. transferred to a village c. given some awards d. totally ignored

b. Denotative c. Emotive d. Informal

25. Which of the following may not necessarily be relevant in communication to establish or maintain relation? a. The use of the person’s name when writing to them b. Downloading the latest social networking applications c. Keeping in touch by phone, email, facebook etc d. A nod, wave or greeting an acquaintance
26. In general terms, people are less likely to pay attention to communication if a. They share the communicator’s aim in communicating b. The message is accessible c. The message is congenial d. The message seeks to satisfy the senders interest.
27. Congeniality in communication implies a. That it inspires trust and belief in the recipient b. That it avoids unpleasantness, difficulty or disturbance c. It is incompatible with recipients taste, attitudes and disposition d. It is void of noise and distortion
28. The technical words and phrases that are peculiar to certain professions or fields of study and thus may not be understood by lay people are... a. Slang b. Register c. Jargon d. Colloquial
29. At the heart of the communication process is

a. An idea which must pass from a sender to a recipient b. A sender whose message must be correctly encoded by the recipient c. The sender’s proficiency in the use of English d. The sender’s ability to initiate an action

30. Hamza sets a birthday reminder on his mobile phone to be reminded of Hajia’s birthday. This is... a. interpersonal communication b. impersonal communication c. communication at the intra personal level d. communication at the diagonal level
31. Which of the following may affect the decoding of a received verbal message? a. Innuendo b. Distance between communicating parties c. Physical noise d. Technical noise
32. When meaning is lost as a result of the mishandling of the encoding and decoding process, there has been... a. Perceptual bias b. Psychological noise c. Distortion d. Selective perception
33. Which of the following best completes Sir Ernest Gower’s’ five Cs of good communication? CONCISE, CLEAR, COURTEOUS, CORRECT ... a. Complete b. Classy c. Catchy d. Contrived
34. Which of the following sources of information should be tapped if ancillary courses prove unrealistic? a. Primary source b. Credibility of source c. Search engines

40. Which of the following is NOT a characteristic of the grapevine? a. It has the tendency to distort information as it gets around b. Information is divulged randomly within it c. It co-exists with the formal communication system d. Information is disseminated within a network of interested parties
41. Critical in determining the right message and its presentation is a consideration of ......... a. Credibility and Precision b. Purpose and Audience c. Credibility and Source d. The impulse to communicate
42. Which of the following purposes of an adjustment letter (ie. In response to a customer’s complaint) must your business’ reply be the most wary of? a. To maintain a positive relationship b. To soothe the complainant’s anger c. To show you have considered the complaint seriously d. To apologize for the harm
43. Which of these is true of hearing? a. Hearing and listening are the same b. We need to train to hear c. Hearing is primarily a passive activity. d. Hearing means understanding
44. Spoken language is not part of non-verbal communication because...... a. It is colourful b. It is universal c. It involves words d. It is seen but not heard
45. Interpersonal communication a. Is an unorthodox approach to obtain a feedback b. Takes place after giving a feedback c. Involves a verbal exchange between two parties d. Takes place within an individual

46. When is communication effective? a. When the speaker is loud b. When the appropriate responses is given c. When a positive feedback is given d. When the idea of communication is conceived
47. The informal spread of information in an organization where there is a communication gap is referred to as..... a. Organizational chart b. Division of labour c. Downward communication d. The grapevine
48. In the conduct of a formal meeting, a proposal put forward for consideration is called a.... a. Resolution b. Motion c. Veto d. Sender

A ability to predict response of audience B precision C credulity D congeniality

7. Which of the following does NOT make feedback useful?

A being receptive to others’ response B encouraging frankness C using feedback to improve communication D being

receptive of all possible feedback

8. Pick out the odd one:

A defining the purpose for the message B analysingthe audience of the message C establishing the main idea of the message D

selecting the medium for relaying the message

9. Which of the following is not a good question for testing the purpose of your message?

A is the purpose realistic? B is this th right time? C what is the probable reaction to your message? D is the purpose

acceptable to your organization?

10. A written message is appropriate when...

A you want to minimize the chances of distortion B you require some documentation C you want to encourage instantaneous

interaction D the message is complex

11. In the process of communication, the sender’s first activity is...

A encoding the message B packaging the message C transmitting the message D conceiving the message

12. During th delivery of his paper, Mr. Nkansah maintained eye contact with the audience. He wants to...

A establish links B exude confidence C impart his ideas D overcome stage fright