CompHand Complaint Handling Exam
Question 1. What is the primary distinction between a complaint and
general feedback?
A) Complaints involve dissatisfaction with a product or service, while
feedback is always positive.
B) Complaints are formal expressions of dissatisfaction that require
resolution, whereas feedback may be informal comments or
suggestions.
C) Feedback is related only to staff behavior, while complaints are about
products.
D) Complaints are always written, and feedback is only verbal.
Answer: B
Explanation: Complaints typically involve formal expressions of
dissatisfaction that necessitate action, whereas feedback can be
informal comments or suggestions without requiring formal resolution.
