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CPU determines the architecture of the entire system T or F - correct answer ✔✔True You are connecting a legacy, dot matrix printer to a computer. The printer's cable is a D shaped 25 pin MALE connector with 25 pins. Which port does the printer connect to directly(without the need of a converter)? Choose one answer. a. serial port (synchronous) b. serial port (asynchronous) c. USB port(1.0-2.2) d. parallel port e. USB Port (3.0) f. VGA Port - correct answer ✔✔d. parallel port You are providing telephone support for a user who is trying to connect a computer to a projector that you know that model only has a VGA connection .How would you describe the connector to the user to guide them in connecting things up correctly? Choose one answer. a. Flat rectangle (USB port) blue in color b. D-shaped with 25 pins may be dark pink in color c. Round with 6 pins and most likely green d. D-shaped with 9 pins may be dark teal in color e. D-shaped with 15 pins may be dark blue in color f. D-shaped with 15 pins and most likely yellow in color g. Round with 6 pins and most likely purple - correct answer ✔✔e. D-shaped with 15 pins may be dark blue in color
You are providing telephone support for a user who is trying to connect a computer to a PS/2 model keyboard .How would you describe the connector to the user to guide them in connecting things up correctly? a. D-shaped with 15 pins and most likely yellow in color b. D-shaped with 25 pins may be dark pink in color c. Flat rectangle (USB port) blue in color d. Round with 6 pins and most likely purple e. D-shaped with 15 pins may be dark blue in color f. Round with 6 pins and most likely green g. D-shaped with 9 pins may be dark teal in color - correct answer ✔✔d. Round with 6 pins and most likely purple Which of the following are considered computer software? Choose at least one answer. a. Printer b. Google Chrome Browser c. speakers d. Operating System e. Drivers f. Motherboard - correct answer ✔✔b. Google Chrome Browser d. Operating System e. Drivers You need to replace a broken monitor on a desktop system. You decide to replace it with a spare available. Even though the monitor was manufactured by a different company than the actual one it is replacing and from the computer manufacturer. It works successfully. Which computer design concept makes this possible? Choose one answer.
What is the purpose of an MSDS? Choose one answer. a. It protects the service technician from large voltages b. It documents how to safely handle and dispose of hazardous materials c. It conditions the power to the computer d. It prevents dust from accumulating on electrical equipment e. It monitors the potential for ESD - correct answer ✔✔b. It documents how to safely handle and dispose of hazardous materials Which of the following feature should you look for when selecting a vacuum cleaner for your cleaning kit?(Select all that apply) Choose at least one answer. a. course grade bag b. static induction motor c. washable filters d. non-static generating e. fine grain/grade filter and bag f. DC voltage motor g. a vacuum cleaner that blows as well as vacuums - correct answer ✔✔d. non-static generating e. fine grain/grade filter and bag g. a vacuum cleaner that blows as well as vacuums Which of the following statements about cleaning monitors and display devices is true? Choose one answer. a. Monitors are best cleaned while powered on so that you will be able to observe the effectiveness of your cleaning b. most new monitors are self-cleaning and should not be cleaned using external methods c. An LCD monitor is best cleaned using a lint rag and glass cleaner d. you should clean the monitor while it is powered off with a lint-free cloth - correct answer ✔✔d. you should clean the monitor while it is powered off with a lint-free cloth Which of the following is most helpful in keeping a computer cool?
Choose at least one answer. a. take the side cover off b. vacuum dust from the system regularly c. verify that the cooling fans are circultating air in the correct intended directions d. remove a slot cover from the back of the computer e. Install a thermastat in the fan circuit f. Use a high wattage power supply - correct answer ✔✔b. vacuum dust from the system regularly c. verify that the cooling fans are circultating air in the correct intended directions You are trying to help a co-worker select an appropriate UPS for each PC at her remote office location. What rating will specify the capacity of a UPS? Choose one answer. a. VA b. Volt/Ohm c. Watts d. Volts e. Average hours - correct answer ✔✔a. VA What does occasional beeping from a UPS typically mean? Choose one answer. a. The UPS batteries need immediate replace since they are unable to charge b. the UPS batteries are critically low c. the computer is about to shutdown d. the UPS is not connected to the computer e. the computer is now running from the UPS battery power - correct answer ✔✔e. the computer is now running from the UPS battery power Which document outlines how to communicate standards, procedures, and baselines that help an employee perform their job safely and effectively? Choose one answer.
d. Priority/Severity
. Department assignment - correct answer ✔✔d. Priority/Severity Which of the following BEST describes the primary role of Tier 1 support operators? Choose one answer. a. They gather information about a problem and perform basic troubleshooting. b. They track the progress of and open and close tickets. c. They are responsible for keeping the ticket open until the customer is okay with it d. They solve issues behind the scenes and handle the most complex situations. e. They use their specialized training and experience with the organization to help resolve an issue. - correct answer ✔✔a. They gather information about a problem and perform basic troubleshooting. Jackie is a system administrator for a hospital. As part of his role, he helps to maintain all devices in the hospital that connect to the internet (IoT devices). Recently, the hospital has purchase some new heart-rate monitoring devices that are IoT-enabled. Jackie needs to add the devices to the inventory management database. Which of the following is the asset management phase that Jackie is currently involved with? Choose one answer. a. Procurement b. Operations c. Prioritization d. Decommissioning e. Deployment - correct answer ✔✔e. Deployment During which asset management phase would you perform maintenance tasks, such as installing updates and patches or upgrading a tablet? Choose one answer. a. operations b. deployment c. procurement
d. decomissioning e. promotioning - correct answer ✔✔a. operations As an IT technician for your company, you are in the process of setting up several servers in your network. During the process, one of the servers was mis-configured and is having trouble synchronizing information with the other servers. Which of the following is the BEST next step? Choose one answer. a. Identify what has changed. b. Implement the fix. c. Determine the appropriate fix. d. Gather information. e. Create a hypothesis. - correct answer ✔✔d. Gather information. A user reports that he is unable to access data on an external hard drive. You investigate the problem and determine that the USB cable connection to the hard drive is damaged. You replace the cable. Which of the following actions should you take next? Choose one answer. a. Create an action plan. b. Test the Solution c. Document the problem and solution d. Be confident that it is good e. Determine if escalation is necessary. - correct answer ✔✔b. Test the Solution You need to trace the route that a Cat 6 UTP cable takes through the ceiling and walls of your building. Which tool should you use? Choose one answer. a. Tone Generator b. Loop Back Plug c. Multi-meter d. Cable-Tester - correct answer ✔✔a. Tone Generator A new laptop was delivered to your home and left on the porch while you were at work. It is very cold outside, and you don't know how long it has been there. You unpack the laptop. You would like to know if it is working properly. Which of the following is the BEST action to take?
Choose one answer. a. Run a diagnostic check on all servers to make sure they are functioning properly. b. Decrease the humidity in the data center. c. Increase the humidity in the data center. d. Clean all corroded server motherboards. - correct answer ✔✔b. Decrease the humidity in the data center Your company provides testing services that help customers identify and resolve performance issues with their software and e-commerce sites before they go live. To perform accurate testing, a large number of computers are required, sometimes numbering in the hundreds. Recently, you have noticed that the lights in the testing lab seem dimmer than normal and sometimes flicker. Which of the following electrical terms BEST describes the condition you are most likely experiencing? Choose one answer. a. Black Out b. Power Spike c. Power Surge d. Brown Out e. Grey Out - correct answer ✔✔d. Brown Out In which of the following situations should you NOT use an ESD wrist or heel/ankle strap? Choose one answer. a. When working with frayed cords b. When wearing any jewlery (metal) c. When working with high- voltage components. d. Should always be grounded regardless e. When replacing or touching memory modules - correct answer ✔✔c. When working with high-voltage components. You are assembling components in a network rack and need a device that connects three network segments. Which of the following devices will meet your networking needs? Choose one answer. a. Ethernet Hub b. Wireless Controller c. Patchh Panel d. Ethernet Router e. Ethernet Hub - correct answer ✔✔d. Ethernet Router Which of the following form factors does not have expansion slots on the motherboard, but instead uses a riser card for expansion cards? Choose one answer. a. ATX b. BTX c. Exp-ATX d. Micro-ATX e. NLX - correct answer ✔✔e. NLX
Which motherboard form factor allows for low-consumption power supplies? Choose one answer. a. MicroATX b. EATX c. BTX d. NLX e. Mini-ITX - correct answer ✔✔e. Mini-ITX You have a computer power supply that you need to either upgrade or replace. Other than the power board connection, form factor and internal connectors. What power supply rating is used to determine it has the capacity to handle the additional devices? Choose one answer. a. Current Rating b. AC Voltage Rating c. Resistance/Impedance Rating d. Watt Rating e. DC Voltage rating
- correct answer ✔✔d. Watt Rating Which of the below computer components performs the AC to DC conversion? Choose one answer. a. 4 pin Molex connector b. Voltage Regulator c. UPS d. Surge Protector e. Power Supply - correct answer ✔✔e. Power Supply Select 3 DC voltages available with the ATX power supply output. Choose at least one answer. a. 9V b. 7V c. 3.333V d. 5V e. 12V f. 1.5V g. 24 V h. 15V - correct answer ✔✔c. 3.333V d. 5V e. 12V You and your computer are being temporarily relocated to the Geneva office in Switzerland. The AC voltage available is 230 V AC rather than 110V as in the Battle Creek office. Which is the easiest solution to allow your computer to run safely in Geneva? Choose one answer. a. Modify the BIOS/UEFI setting for input voltage b. Leave your computer in BC and buy a new one is Genava c. Buy a voltage converter and plug your computer in to the converter box d. Flip the available switch on the back of the power supply to select 230 V instead e. Buy a new power supply and install before leaving - correct answer ✔✔d. Flip the available switch on the back of the power supply to select 230 V instead You need to replace the power in your home desktop computer. As you choose the replacement power supply, which of the following specifications are the MOST likely to affect your choice?
Interception controller Non-volatile BIOS memory Expansion Slots East Bridge - correct answer ✔✔Allows additional features and capabilities to be added to the motherboard - Expansion SLots Controls the communication between the CPU,memory, and high-speed graphics bus - North bridge Houses the PCI bus controllers and communicates with the Super I/O controller - south bridge Contains the Firmware that is used to configure motherboard settings and initialize devices - flash memory maintains an accurate system time and date even when the power is off -cmos battery You are installing a motherboard in system enclosure. Which of the following objects will you place between the motherboard and the system case? Choose one answer. a. support manual b. passive heat sink c. Standoffs d. fans e. heat spreaders - correct answer ✔✔c. Standoffs Which of the following objects is installed between the system enclosure and the motherboard's back Input/Output ports? Choose one answer. a. Heat Sink b. standoffs c. heat spreader "glue" d. Fan e. faceplate - correct answer ✔✔e. faceplate Overclocking with CPU's is a good practice and should be done at every available opportunity. T or F - correct answer ✔✔False You want to install a newer processor that is of higher speed and different capability than the current processor. Which should you do? Choose one answer. a. Configure the jumpers one the motherboard for BIOS password reset b. Consult the motherboard documentation to determine if the processor you are upgrading to is supported c. Replace the VRM d. Install the processor and allow the motherboard to autoselect for the new processor - correct answer
✔✔b. Consult the motherboard documentation to determine if the processor you are upgrading to is supported You boot a system up and not all devices are fully functional after passing POST. You are able to access the UEFI setup program, and you notice that the date is Jan 1, 2010 and the time is 12:01am. What do you suspect as the problem? Choose one answer. a. UEFI firmware requires an update b. UEFI firware has been corrupted c. A memory module has become slighlty dislodged d. The motheboard battery has failed - correct answer ✔✔d. The motheboard battery has failed You have just installed memory in to a computer system. You replace the cover, connect the system power and turn the system back on. You immediately see smoke and smell a strange odor coming directly from the computer. What should you do first? Choose one answer. a. Throw a blanket over the system b. Call the IT director c. open the case up and look inside d. Shut the system off immediately e. get the vacuum out - correct answer ✔✔d. Shut the system off immediately Which of the following accurately describes enclosure fans? Choose at least one answer. a. pull the cool air in from the front and blow the heated air out the back b. You should keep them oiled with wd40 c. create a pressurized system inside the case d. do'nt worry if they are noisey - correct answer ✔✔a. pull the cool air in from the front and blow the heated air out the back c. create a pressurized system inside the case Which of the following are advantages of using fiber optic cabling for a network, as opposed to other types of cabling? Choose at least one answer. a. Lower installation cost b. Faster installation c. Increased flexibility d. Greater cable distances without a repeater e. Immunity to EMI - correct answer ✔✔d. Greater cable distances without a repeater e. Immunity to EMI Which of the following expansion buses is most commonly used for devices such as sound cards, modems, and network cards?
a. make sure a keyboard and mouse is plugged in b. make sure the memory is properly seated c. make sure the power button is connected to the motherboard d. connect the processor fan to the motheboard
- correct answer ✔✔c. make sure the power button is connected to the motherboard What things should you make sure of when installing and selecting the memory? Choose at least one answer. a. Select the same manufacturer for the memory modules b. Choose same speed configuration for the module c. If it fits it good d. Consult the motherboard specifications/manual - correct answer ✔✔a. Select the same manufacturer for the memory modules b. Choose same speed configuration for the module c. Consult the motherboard specifications/manual With a memory module read request, there is a delay between the time of the data request and the time the data is available for output from the memory module.What is the delay referred to as? Choose one answer. a. frequency b. clock synchronization delay c. CAS Latency d. RAS Latency e. capacity - correct answer ✔✔c. CAS Latency Type C connectors are all created equal in signals and interface T or F - correct answer ✔✔False A technician is installing a cable modem that supplies internet connectivity for a home office. Which of the following cabling types would they use to connect the cable modem to the wall outlet? Choose one answer. a. Fiber Optic Multi-mode b. F-Type c. RG-6 d. CAT 6a e. CAT 5e - correct answer ✔✔c. RG- Which of the following situations is MOST likely to justify an investment in a Cat 6a cable instead of a Cat 6 cable? Choose one answer. a. The cable needs to be run though a raised floor or plenum ceiling b. The cable needs to be as flexible as possible c. The work area has a lot of electromagnetic interference (EMI). d. Users will be doing a lot of high-resolution printing. e. Users will be streaming a lot of video. - correct answer ✔✔c. The work area has a lot of electromagnetic interference (EMI)
A USB 1.1 device will work when plugged in /connected to a USB 3.2 port just run at the slower speed T or F - correct answer ✔✔true How many hosts may be available using a USB interface (not devices but hosts) Choose one answer. a. 15 b. 127 c. 31 d. 63 e. 1 - correct answer ✔✔b. 127 You are installing a new SATA hard drive in your Windows workstation. Which of the following connectors should you use to connect your hard drive to the motherboard? Choose one answer. a. 36 pin b. 7 pin c. 50 pin d. 80 pin e. 4 pin - correct answer ✔✔b. 7 pin You have purchased a new notebook. This notebook system uses UEFI firmware and comes with Windows 11 preinstalled. However, you want to use Linux on this system. You download your favorite distribution and install it on the system, removing all Windows partitions on the hard disk in the process. When the installation is complete, you find that the operating system won't load when the system is rebooted. Which of the following would allow your computer to boot to Linux? Choose one answer. a. Reinstall Windows 11 on the system. b. Enable the TPM chip on the motherboard. c. Set the boot order to boot from the hard disk first in the UEFI configuration. d. Enable SecureBoot in the UEFI configuration. e. Disable SecureBoot in the UEFI configuration - correct answer ✔✔e. Disable SecureBoot in the UEFI configuration Which of the following functions are performed by the Trusted Platform Module (TPM)? Choose one answer. a. Performs bulk encryption. b. Generates authentication credentials. c. Creates a hash based on installed system components d. Encrypts data on the hard disk drive - correct answer ✔✔c. Creates a hash based on installed system components Match Windows 10 feature from Storage Spaces to the data resiliency decscription.
a. chkdsk /info b. chkdsk /h c. chkdsk /i d. chkdsk --help e. chkdsk /help f. chkdsk /? - correct answer ✔✔f. chkdsk /? Which of the following Windows command line utilities would you use to optimize performance? Choose one answer. a. fdisk b. defrag c. fsck d. Disk Management e. chkdsk - correct answer ✔✔b. defrag You have just installed several devices at once to a computer, but now the computer fails to boot properly. What should you do? Choose one answer. a. remove all of the newly installed devices and reinstall them one device at a time b. change the configuration of a single device c. swap a single device with one you know to be good d. swap all of the devices with those you know to be good - correct answer ✔✔a. remove all of the newly installed devices and reinstall them one device at a time You have been hearing a clicking sound when reading or writing to the hard disk. What is the most likely cause of the noise? Choose one answer. a. overheated CPU b. failing hard drive c. bad memory d. scratches on or warped Optical Media Disc e. failing UPS - correct answer ✔✔b. failing hard drive What method does an SD card use for storing data? Choose one answer. a. magnetic programming b. electronic reporgrammable memory c. reflective surface d. magnetic bubbles - correct answer ✔✔b. electronic reporgrammable memory Which of the following are NOT an advantage of SSDs over HDDs Choose at least one answer. a. Inexpensive b. durable c. small and light d. low power consumption - correct answer ✔✔a. Inexpensive Which of the following are magnetic storage devices?
Choose at least one answer. a. flash device b. Hard disk drives c. solid state drive d. BluRay disk e. Tape Drives f. CD - correct answer ✔✔b. Hard disk drives e. Tape Drives You have a motherboard with 5 built-in SATA connectors. What is the maximum number of SATA devices that you can connect to the motherboard using these integrated SATA ports? Choose one answer. a. 32 b. 4 c. 5 d. 10 e. 16 - correct answer ✔✔c. 5 Which of the following is part of the process of installing a SATA device in a desktop system. Choose one answer. a. plug the 4 pin molex power directly to the SATA device b. setup the master/slave relationship using jumpers c. plug the 15 pin power plug into the SATA device d. configure the device ID with jumpers - correct answer ✔✔c. plug the 15 pin power plug into the SATA device You have just finished installing a new SATA hard disk in your computer. Now your SATA DVD drive is not functioning correctly. Which of the following troubleshooting steps is the BEST to try first? Choose at least one answer. a. remove the hard disk b. replace the DVD c. try DVD in another system d. Make sure the DVD power cable is connected. e. set the DVD drive to Slave and the hard disk to Master f. Make sure that the DVD SATA cable is connected - correct answer ✔✔d. Make sure the DVD power cable is connected. f. Make sure that the DVD SATA cable is connected You have a CD-RW that has a 12x/10x/72x speed. What is the read speed of the drive? - correct answer ✔✔72x
