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Lewis & Clark Career Center Curriculum Guide Computer Maintenance & Networking Curriculum Guide For Computer Maintenance & Networking Course Rationale, Course Description, Units of Study Competencies Crosswalk to Show Me Standards Articulation Agreements Employer Survey / Advisory Board Minutes Instructional Methods Integrated Lesson Sample Work Experience Program SkillsUSA Officers Teacher Certification School and Program Policies and Procedures Inventory Program Enrollment Data Placement Data Program Evaluation Program Brochures/Enrollment Packet Miscellaneous LEWIS & CLARK CAREER CENTER COMPUTER MAINTENANCE AND NETWORKING UNITS OF STUDY Computer Fundamentals Types of Software & What They Do How Software & Hardware Work Together Understanding & Managing Memory Motherboards Hard Drive Installation & Support Troubleshooting Fundamentals Supporting I/O Devices Multimedia and Optical Drives Electricity & Power Supplies Supporting Windows 9X Supporting Windows 2000 & XP Purchasing a PC or Building One Communicating Over Phone Lines Networking Fundamentals & the Internet Printers & Notebook Computers Viruses, PC Security, Disaster Recovery & Maintenance Plans Customer Relations & Professionalism At Certification Practice Exams Employability Skills SkillsUSA Articulated with Linn State Technical College/St. Charles Community College LEWIS & CLARK CAREER CENTER Computer Maintenance Technology Course Rationale The Computer Maintenance Technology course is based on the presence of many opportunities for gainful employment in the field of computer repair and networking, to those who complete this course, both secondary and post secondary. The program structure is designed around the Comptia A+ Certification standards and allows an individual to enter the Computer Maintenance Technology course and experience the educational components needed to become a productive member of this exciting and fast moving career field. The Computer Maintenance Technology program is representative of employer needs as expressed by local business and industry professionals. The combination of theory and hands-on experiences is designed to allow the student to integrate the training into successful employment, leading to the fulfillment of personal, cultural and economic goals, LEWIS & CLARK CAREER CENTER COMPUTER MAINTENANCE TECHNOLOGY UNITS OF STUDY Computer Fundamentals Types of Software & What They Do How Software & Hardware Work Together Understanding & Managing Memory Floppy Drives Hard Drives Hard Drive Installation & Support Troubleshooting Fundamentals Supporting I/O Devices Multimedia Technology Electricity & Power Supplies Supporting Windows 9X Supporting Windows 2000 & XP Purchasing a PC or Building One Communicating Over Phone Lines Networking Fundamentals & the Internet Printers & Notebook Computers Viruses, Disaster Recovery & Maintenance Plans Customer Relations & Professionalism Instructional Texts Employability Skills SkillsUSA Articulated with Linn State Technology College Lewis & Clark Career Center Computer Maintenance Technology/A+ Certification Course Outline & Description 1. Instructional Information A. Program Objectives in Measurable Terms Student will be able to: 1. 2. N Go - 8. Install and repair computer hardware, software, and peripheral equipment. Confer with staff, users, and management to determine need for system modifications. Develop training materials and procedures, and conduct training sessions for users. Test software, hardware, and peripheral equipment to evaluate performance and effectiveness. Evaluate computer software and hardware operations. Keep records of data transactions, problems, maintenance, and installation activities. Read technical journals and attend seminars to stay current on hardware and software technologies. Configure and install network hardware and software. B. Course Outline 4. Computer Fundamentals History & Development Hardware Used for Input & Output Temporary & Permanent Storage Devices System Board Components for Communication Expansion Cards The Electrical System Microprocessor Types & Performance Safety Procedures Fa >paoTD 10. 11. Supporting VO Devices Basic Principles of Peripheral Installations Using Ports & Expansion Slots SCSI Devices Keyboards & Pointing Devices Computer Video 1. Monitors 2. Video Cards 3. Video Memory e208 Multimedia Technology a. Multimedia on a PC 1. Fundamentals Of Multimedia 2. Multimedia PC Requirements 3. Choosing Multimedia Hardware b. Devices Supporting Multimedia 1. CD-ROM Drives 2. CD-R & CD-RW Drives 3. Sound Cards 4, Digital Cameras 5. DVD c. Troubleshooting multimedia hardware Supporting Windows A. Loading Windows 9X & B. Loading Windows Applications C. Troubleshooting Windows 9X 12. 13. 14, 15. Supporting Windows 2000 Professional & XP . Windows 2000 vs. Windows 9X Windows 2000 Environment & Architecture Windows 2000 Networking Installing & Customizing Windows 2000 & XP Installing Software & Hardware Windows Diagnostic Tools >paoo® Purchasing A PC or Building One a. Selecting a Personal Computer b. Building a PC Selecting parts Assembly Hardware Configuration Installing Operating System Installing Device Drivers A PONS Communicating Over Phone Lines Modems Communications Software Troubleshooting Guidelines Cable, ISDN, Fiber & Other Networks aooD Networking Fundamentals & The Internet a. Overview of Networking b. Network Architectures 1. Ethernet 2. Token Ring 3. FODI c. Networking Hardware 41. Interface Cards 2. Routers, Bridges, Gateways d. Networking Software 4. Protocols 2. Services e. Networking With Windows 9X , 2000 & XP 4. Dialup Networking 2. Direct Cable Connections 3. Network Servers 41. Windows 2000 Server 2. UNIX & Other Servers LEWIS AND CLARK CAREER CENTER COMPUTER MAINTENANCE TECHNOLOGY COMPETENCY REPORT STUDENT: Rating Scale: Mastered Requires Supervision Not Mastesed Not Covered Zone A Careers in Computing Technology Identify career opportunities in computing technology Identify certifications available in chosen career field edad bad bed 1, 2. 3. Develop career plan for future studies General Computer Concepts Use basic terminology of computing correctly Describe briefly the main points of the history of computers Demonstrate the ability to use application software Identify and describe the function of and relationships between the components of a computer Describe the various types of magnetic storage media Describe the operation and application of common output devices Identify the various types of networks and topologies Demonstrate a basic understanding of Internet issues, concepts, and operation Describe the purpose and objectives of an operating system . Develop a knowledge of ethical questions in computer technology edd Pad bad Pad ad bad bad bad bad ba heal S[s]elsin[aiejaleys|— =| ._ Describe the capabilities of a data processing system '. Theory of Computer Hardware Operation Describe concepts of microprocessor operation Describe operational concepts of system motherboards Describe concepts of RAM operation Describe concepts of disk storage Describe concepts of how floppy and hard drives work Describe concepts of Input/Output Device operation Describe how multimedia (CD-ROM and DVD) work Describe how a modem works Describe concepts of local area network operation . Describe concepts of printer hardware operation . Describe concepts of computer boot up procedure . List the different types of expansion slots and describe their characteristics . Describe how plug and play systems work D6] ><] dd] de] de] D< 1 de | De] de | de 1 >< | de |< | | Oo . Describe concepts of operating system controls Computer Maintenance and Upgrading Describe proper safety procedures for working on electronic devices List and describe the different computer problem classifications. bad bad bad bead List and describe the steps in troubleshooting a problem. Lewis and Clark Career Center Computer Maintenance Technology Create a boot disk for repair purposes. Define a circuit and list its primary parts. Identify the basic electronic components and their schematic symbols Describe the characteristics of the basic electronic components List the common tools needed to effectively troubleshoot and repair a PC Identify standard PC components . Demonstrate proper ESD procedures when handling PC components . Disassemble the PC to its basic components and reassemble it ._ Install and run a software diagnostic package ._ Install and remove a microprocessor . Install heat sink and fan on microprocessor ._ Compare and differentiate DRAM and SRAM. ._ Compare and differentiate DIPP, SEPP, SIMM, and DIMM. . Install and remove RAM from a system . List and describe the symptoms caused by faulty RAM . Demonstrate isolation of faulty RAM . Configure motherboards for different processor speeds . Enter and configure the CMOS setup program . List and describe the symptoms caused by a faulty motherboard . Troubleshoot a faulty motherboard |. Configure an expansion card for use ina PC system . Locate and correct the problem of a failed expansion card within a system ._ Properly connect and disconnect the power connectors '. Determine and correct a power-related problem in a PC ._ Install and remove a power supply from a PC . Configure and install an IDE hard drive in a system ). Partition and high-level format _a hard drive . Determine and correct hard drive problems ._ Install a floppy disk drive in a system . Determine and correct Noppy drive problems . Determine and correct a removable media drive problem . _Instatl an IDE CD-ROM drive . Identify and correct CD-ROM problems . Identify and correct disk problems . Run SCANDISK and DEFRAG programs on a disk volume . Install an anti-virus software package Pad ead ad ed bed ed ed ed ed ed ad bead ad bad dead bd ad ead bd ad ad bad bad Pad ead add badd bead ad ead ead bad bead ad . Look for, detect, and remove a virus ._ Install a tape drive and perform a backup . Identify and correct a tape drive problem ._ Install, and configure a video card . Test a keyboard port . Clean a keyboard . Determine and correct keyboard problems . Install and configure a pointing device and load appropriate drivers . Determine and correct pointing device problems ._ Install and configure a joystick . Install, configure, and connect a sound card . Determine and correct problems with sound Pad ad ad ad bad ad bad Pad ad . Install and configure a serial port Lewis and Clark Career Center Computer Maintenance Technology . Configure IP and DHCP based networking . Select the appropriate hardware and software tools to monitor trends in the network . identify common errors associated with components required for communications ._ Diagnose and resolve common connectivity problems with cards, cables, and related hardware . Configure a Local area network for Internet access DSp><] >< | SD Oe ._ Identify and resolve network performance problems Leadership Competencies and Employment Preparation Demonstrate an understanding of VICA, its structure and activities Demonstrate an understanding of one’s personal values Perform tasks related to effective personal management skills Demonstrate interpersonal skills Demonstrate etiquette and courtesy Demonstrate effectiveness in oral and written communication Develop and maintain a code of professional ethics Maintain a good professional appearance Bed bed ad bad bad bad bed bad ad bead Bad ad Baas tad Dad ial aad Dd Oo Perform basic tasks related to securing and terminating employment A+ Core Hardware Service Technician Examination Objectives 6/20/02 Introduction For A+ Certification, the examinee must pass both this examination and the A+ Operating System Technologies examination. The Core Hardware examination measures essential competencies for a desktop computer hardware service technician with six months of on-the-job experience. The examinee must demonstrate basic knowledge of installing, configuring, upgrading, troubleshooting, and repairing desktop computer systems at the standard defined by this test specification. The skills and knowledge measured by this examination are derived from an industry-wide and worldwide job task analysis which was validated through a survey of almost 2,000 A+ certified professionals. The results of the survey are used in weighting the domains and ensuring that the weighting is representative of the relative importance of that content to the job requirements of a service technician with six months on- the-job experience. The intent is to certify individuals in a body of knowledge that is idemified and accepted as the baseline or foundation of any entry-level PC technician. The results of the job task analysis and survey can be found in the following report: CompTIA A+ Certification Core Hardware and OS Technologies examinations Job Task Analysis. This report is available for distribution. The exam is in adaptive format, therefore, will be presented with 20-30 questions. You will have 30 minutes (o complete the exam. Please be aware that a score determination could be made before the maximum number of questions is presented. Once a score determination is made, the exam will shut off. The exam is translated in the following languages: Japanese, French, Spanish and German. NOTE: This examination blueprint for the A+ Core Hardware examination includes the weighting, test objectives, and example content. Example topics and concepts are included to clarify the test objectives and should not be construed as a comprehensive listing of all the content of this examination. The table below fists the domains measured by this examination and the extent to which they are Tepresented in the examination. Domain % Of Examination 1.0 Installation, Configuration and Upgrading 30% 2.0 Diagnosing and Troubleshooting 30% 3.0 Preventive Maintenance 5% 4.0 Motherboard/Processors/Memory 15% 5.0 Printers 10% 6.0 Basic Networking 10% Total 100.00% lof tl A+ Core Hardware Service Technician Examination Objectives 6/20/02 Domain 1.0 Installation, Configuration, and Upgrading This domain requires the knowledge and skills to identify, install, configure, and upgrade desktop computer modules and peripherals, following established basic procedures for system assembly and disassembly of field replaceable modules. Elements included are listed below with cach test objeclive. Content Limits 1.1 Identify basic terms, concepts, and functions of system modules, including how each module should work during normal operation and during the boot process. Examples of concepts and modules are: System board Power supply Processor /CPU Memory Storage devices Monitor Modem Firmware BIOS CMOS LCD (portable systems) Ports PDA (Personal Digital Assistant) eoeoe ees eoaccoe 1.2. Identify basic procedures for adding and removing field replaceable modules for both desktop and portable systems. Examples of modules: System board Storage device Power supply Processor /CPU Memory {npul devices Hard drive Keyboard Video board Mouse Network Interface Card (NIC) cooeseesenoe Portable system componcnts AC adapter Digital Camera DC controller LCD panel PC Card Pointing Devices eeeoce 30f 1 A+ Core Hardware Service Technician Examination Objectives 6/20/02 13° Identify available IRQs, DMAs, and I/O addresses and procedures for device installation and configuation, Content may include the following: Standard IRQ settings Modems Floppy drive controllers Hard drive controllers USB pons Infrared ports Hexidecimal/Addresses eac0ceo 1.4 Identify common peripheral ports, associated cabling, and their connectors. Content may include the following: o Cable types. o Cable orientation © Serial versus parallel © Pin connections Examples of types of connectors: o DBO o DB-25 o RU o =RJ-45 o BNC o — PS2/MINI-DIN o USB o TEEE 1394 1,5 Identify proper procedures for installing and configuring IDE/EIDE devices. Content may include the following: vo Master/Slave o Devices per channel o Primary/Secondary 1.6 Identify proper procedures for installing and configuring SCSI devices. Content may include the following: eo Address/Termination conflicts o Cabling o Types (example: regular, wide, ultra-wide) o — Internal versus extemal o — Expansion slots, EISA, iSA, PCI o — Jumper block settings (binary equivalents) 4ofll 
