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Which of the following sequences depicts an effective communication process? Sender → Codes → Symbols → Filter → Receiver Sender → Symbols → Codes → Message → Receiver Sender → Information → Filter → Message → Receiver Sender → Filter → Symbols → Codes → Receiver CONCEPT 2 Which of the following could be interpreted by an observer as communication even when it is not intended to be communication? Tone of voice
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W hich of the following sequences depicts an effective communication process?
Sender → Codes → Symbols → Filter → Receiver
Sender → Symbols → Codes → Message → Receiver
Sender → Information → Filter → Message → Receiver
Sender → Filter → Symbols → Codes → Receiver
Which of the following could be interpreted by an observer as communication even when it is not intended to be communication?
Tone of voice
Facial expression
Professional clothing
All of the answer choices are correct.
Steven was a stay-at-home dad with two children whose wife, Emma, worked long hours as the director of a large, non-profit organization.
When Emma came home and tossed her wet raincoat on the sofa, and immediately began talking about the clients at work, Steven interrupted to confront her. "Do you think you're somehow better than me because you work outside the house?"
Steven's statement that Emma acts like she is "better" or more important than he is implies that which of his core concerns is not being met?
Autonomy
Status
Affiliation
Role
What is one way a person can resolve cognitive dissonance?
Rejecting all ideas as false
Because they crave attention
Which of the following statements is the best definition of what it means to raise the reaction threshold?
Avoiding anything that the amygdala considers a threat
Teaching the amygdala to be less reactive at lower threat levels
Going with the flow instead of thinking of strategies in advance
Telling a friend that something is no longer a threat
Trisha and Bill were in a mediation when Trisha suddenly jumped up and yelled, "Stop trying to downplay my feelings, Bill! You always brush off what I have to say and it really makes me angry!"
Which of the following statements describes what the mediator should be aware of in this situation?
The most strongly displayed emotion may be obscuring a more relevant emotion.
All emotions are displayed at the same "volume."
The loudest emotion displayed is the most important one.
Only one emotion can be felt at any given time.
Which of the following is an element of constructive relationships?
Limited affection
Flexibility of roles
Distrust
Superiority
Harry complained about his job to his brother, Stuart. "I like the work, but the office is life-draining. No one supports anyone else, everyone is always in a bad mood, and the company rules keep us from doing our jobs effectively. Besides that, the pay is lousy. I just try to go in, keep my head down, and come home."
Stuart replied, "Well, you're still pretty young, and you have good skills. Why not quit and find a new job? Find another company that does the same work, if it's what you like doing. Or try something new."
Harry shrugged. “But who knows if it will be better anywhere else? At least, after all the time I’ve been at my job, I know what to expect.”
Which of the following does Harry’s response suggest he is reluctant to change?
His conflict style
His cognitive dissonance
His comfort zone
His belief system
When an individual is secure and confident in a conflict experience, he or she can avoid the adrenaline response by doing which of the following?
Responding with disagreement
Ignoring the conflict
Performing a risk/gain analysis
Remaining calm
Rachael, a college sophomore, talked to her roommate, Tanya, about picking a major. "I think I could be a great writer," Rachael said, "but I've always wanted to help my folks in their medical practice. It's hard being the daughter of two doctors and struggling in math and science, but I like helping people, so maybe I should just try to make myself buckle down and become a pre-med major."
Tanya replied, "You like arts and languages, Rachael, and you're very good at it. What about being a journalist? You could write and help people."
“Yeah, but it would feel so good to work with my folks,” Rachael said.
Which of the following terms best describes the factors influencing Rachael to study science?
Amygdala hijacking
Risk aversion
Emotional bias
Salience
Which of the following is a chemical substance in the body associated with the fight/flight reaction?
Adrenaline
Testosterone
Estrogen
Dopamine
Which of the following is an example of an external filter?
Difference in opinion
Background noise
Language barrier
Perceived threat
Which of the following describes the role of code in the communication process?
To provide more detailed context for a message
Flinching when a ball is thrown at your head
Ari spent five years divorcing his wife, declaring bankruptcy, and alienating many of his friends. Now 45 years old, his goal was to get his life back together. He got a good job, built up some savings, began rebuilding his credit, and developed a good working relationship with his ex-wife.
One morning he said to himself, "I'm doing well. No one thinks I'm a loser now. But most of my old friends only knew me as half of a couple. I need people in my life that like the person I am now. I have to start going out, meeting people, and making a new set of friends.”
By searching for a group of friends, Ari is attempting to satisfy which of the following categories of needs in Maslow's hierarchy?
Physiological
Love/belonging
Safety
Self-actualization
Which aspect of decision-making focuses on the tangible costs and benefits associated with each available option?
Non-rational
Emotional
Tangible
Rational
Which of the following statements accurately describes the relationship between attribution bias and trust?
Parties in a conflict use attribution bias to damage each other's credibility.
People with attribution bias tend to trust members of their own groups and those with similar histories.
Attribution bias helps a conflict intervener build trust between parties.
People who are prejudiced by attribution bias tend not to trust anyone.
