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Autumn Examinations, 2008/
Exam Code(s) 1BC1, 1BC2, 1BC3, 1BC4, 1BC5, 1CL1, 1BCA Exam(s) Bachelor of Commerce Bachelor of Commerce International (French) Bachelor of Commerce International (German) Bachelor of Commerce International (Spanish) Bachelor of Commerce International (Italian) Bachelor of Corporate Law Bachelor of Commerce (Accounting) Module Code(s) MS Module(s) Management Information Systems Paper No. 1 Repeat Paper Special Paper External Examiner(s) Professor Hans van der Heijden Internal Examiner(s) Professor J. F. Collins Dr. M. Lang, Dr. B. Donnellan, Mr. M. Hughes, Mr. S. Hill
Instructions: Candidates are required to answer^ a total of^ FOUR^ questions,
consisting of ONE QUESTION from EACH SECTION Answers for EACH SECTION are to be written in a SEPARATE ANSWER BOOK Duration 3 Hours No. of Answer books 4 Requirements : Handout MCQ Statistical Tables Graph Paper Other Material No. of Pages Department(s) Accountancy and Finance
Answers for EACH SECTION are to be written in a SEPARATE ANSWER BOOK. Please write the name of the section on the answer book cover. Answer either Question 1 or Question 2 Question 1 a. Identify and briefly explain the core technologies that have been responsible for the rapid adoption (explosion) of the Internet/Web. 5 Marks b. Explain the difference between Web 1.0 and Web 2.0 and discuss the significance of Web 2.0 for business. Use examples to illustrate your answer. 10 Marks c. Discuss the impact of the Internet on the development of information systems for business. 10 Marks Question 2 a. Outline the reasons underlying the growth in decision-support information systems. 5 Marks b. Identify the three broad categories of decision-support information systems. Explain the key functions and capabilities of these systems, illustrate the types of decisions and decision makers they support and explain their significant differences. Use examples to support your answer. 15 Marks c. Discuss the likely impact of Digital Dashboards. 5 Marks continued…
SECTION A
Answers for EACH SECTION are to be written in a SEPARATE ANSWER BOOK. Please write the name of the section on the answer book cover. Answer either Question 5 or Question 6 Question 5 “In nearly every software project that fails to meet performance and cost goals, requirements inadequacies play a major and expensive role in project failure” a. Explain why requirements management is vital to the success of information systems development (ISD) projects 10 Marks b. Describe how “agile” approaches to ISD, such as extreme Programming (XP) and Scrum, control the risk of changing business requirements. In your answer, you should compare the “agile” approach with that of the traditional “waterfall” model of information systems development. 15 Marks Question 6 “Information is a vital asset … without accurate, timely, readily available information, people cannot make informed decisions.” a. Discuss the above statement, and explain using examples how database systems and spreadsheets can facilitate informed decision making. 12 Marks b. In the design of relational databases, describe using examples what is meant by the concepts of a “foreign key”. Explain how a foreign key is used to implement “relationships” and enforce “referential integrity” between database “tables”. 8 Marks c. Microsoft Access tables provide a number of data types, the most commonly used of which are Text, Number, and Date/Time. Which of these three data types should be used for each of the following databases fields, and explain why?
- A person’s age
- A telephone number (with dialling prefix)
- A Republic of Ireland motor vehicle registration number 5 Marks continued…
SECTION C
Answers for EACH SECTION are to be written in a SEPARATE ANSWER BOOK. Please write the name of the section on the answer book cover. Answer either Question 7 or Question 8 Question 7 a. The Open System Interconnection (OSI) model defines seven layers that describe how applications running upon network devices may communicate with each other. Describe the OSI model outlining the function of each layer within the model. 10 Marks b. Transmission Control Protocol/Internet Protocol (TCP/IP) is a layered framework for the design of network systems that allows for communication across all types of computer systems. Discuss the above statement, describing the layers of the TCP/IP model. Your answer should also illustrate how the layers of the TCP/IP model map to the layers of the Open Systems Interconnection (OSI) model. 15 Marks Question 8 a. Briefly outline the three primary operational customer relationship management (CRM) technologies a marketing department can implement to increase customer satisfaction. 9 Marks b. “Organisations are discovering a wave of other key business areas where it is beneficial to take advantage of building strong relationships.” Discuss this statement with reference to supplier relationship management (SRM), partner relationship management (PRM) and employee relationship management (ERM), using examples where appropriate. 16 Marks
SECTION D
