London Met Uni Autumn-Spring Semester: Calendar & Course Info, Exercises of Business

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Course handbook

BSc (Hons) Digital Business Management

For admission into academic year 2020/

Undergraduate academic year 2020 - 2021

Activity Starts Ends Welcome week (enrolment and induction) 5 October 2020 - Autumn semester and Year-long modules begin w/c 12 October 2020 Teaching Autumn 12 October 2020 15 January 2021 Christmas vacation 21 December 2020 1 January 2021 Examinations for Autumn semester modules 18 January 2021 29 January 2021 Spring semester modules begin w/c 8 February 2021 Teaching Spring 8 February 2021 26 March 2021 Easter vacation 29 March 2021 9 April 20 21 Teaching Summer 12 April 2021 14 May 2021 Examinations (for Spring/Year-long modules) 17 May 2021 4 June 2021 Reassessment examinations 21 July 2021 5 August 2021 Reassessment coursework deadline 3pm on 2 August 2021 Dates for January starters Welcome week (enrolment and induction for January starters) 18 January 2021 - Teaching programme (for January starters) 25 January 2021 12 April 2021 26 March 2021 (Spring) 9 July 2021 (Autumn) Easter vacation 29 March 2021 9 April 2021 Examinations (for January starters) 12 July 2021 22 July 2021 Reassessment period (for January starters) 18 August 2021 24 August 2021 Reassessment coursework deadline 3 pm on 24 August 2021

Undergraduate term dates

Term Starts Ends Autumn 5 October 2020 18 December 2020 Spring 4 January 2021 26 March 2021 Summer 12 April 2021 11 June 2021

CONTENTS

UNDERGRADUATE ACADEMIC YEAR 2020- 2021

USING YOUR HANDBOOK

SECTION 1: WELCOME TO YOUR COURSE / KEY CONTACTS

1.1 Introduction to your course 1.2 Key contacts SECTION 2: UNDERGRADUATE DEGREE COURSES 2.1 Key features of undergraduate degree courses 2.2 Credit for previous learning 2.3 Modules 2.4 Module registration, course planning and approval SECTION 3: BEING A STUDENT 3.1 Induction programme checklist 3.2 Your first semester 3.3 Attendance, academic engagement and employment 3.4 Your timetable 3.5 Studying 3.6 Feedback on your assessments 3.7 Building careers SECTION 4: COMMUNICATION, INFORMATION AND ADVICE 4.1 Your University IT account 4.2 Communication 4.3 Your contact details 4.4 Evision 4.5 WebLearn – online module resources 4.6 Your School Office 4.7 Academic support and academic tutors 4.8 Learning development support 4.9 Course leader 4.10 Module lecturers SECTION 5: YOUR VOICE COUNTS 5.1 Students’ Union 5.2 Student Reps SECTION 6: YOUR A-Z ESSENTIALS 6.1 Academic liaison librarians 6.2 Academic misconduct 6.3 Academic regulations 6.4 Academic board appeals 6.5 Complaints 6.6 Counselling and personal development

6.7 Course transfers 6.8 Coursework submission 6.9 Criminal convictions 6.10 Criteria for awards 6.11 Disabilities and Dyslexia 6.12 Enrolment and re-enrolment 6.13 Examination papers 6.14 Examination timetable 6.15 Fitness to study 6.16 ICT Services 6.17 International Student Advice Service 6.18 International support 6.19 Libraries and special collections 6.20 Marking and grades 6.21 Mitigating circumstances 6.22 Mode of study 6.23 Printing, photocopying and scanning 6.24 Progression 6.25 Publication of results and transcripts and awards certificates 6.26 Reassessment 6.27 Retaking a module 6.28 Student conduct 6.29 Student Charter 6.30 Student services 6.31 Taking a break from your studies 6.32 Volunteering 6.33 Withdrawal from a module 6.34 Terms and conditions/student-University relationship SECTION 7: THE KEY FEATURES OF YOUR COURSE 7.1 Course specification 7.2 Additional course related information (where applicable) INDEX OF KEY ONLINE INFORMATION

It is expected that you take an active role in your learning and make a good use of all the facilities which will be provided to you. The course team is looking forward to work with you and to provide you a good experience in coming years. I wish you all the best in successful completion of your studies and your future career! Please feel free to contact me if you have any questions. 1.2 Key contacts Course Leader Dr Andrina Halder [email protected] Course Leader Office Holloway Road Main Teaching Location Holloway School Office Guildhall School of Business and Law Section 7 sets down the key features of your course, including your Course Specification. Your Course Specification may have a work placement as a compulsory element or you may be able to choose it as an optional module. The placements aim to enhance your work based skills and to enable you to bring these reflections productively to bear on your studies.

Section 2: Undergraduate degree courses

2.1 Key features of undergraduate degree courses The University’s undergraduate degree courses are part of a common credit accumulation system. Students build up the credits needed for a degree module by module and must successfully complete the requirements of each level before progressing to the next. Standard modules carry 30 credits and a degree comprises 360 credits. Study can be full time or part time and, for a few courses, evening only. Your degree course is organised in up to four levels: Level 3 is a foundation year that prepares you for undergraduate degree level study. This year will provide a general introduction to your chosen subject preparing you for the following three years of study. Level 4 represents the introductory level of your course. It provides a firm foundation for more advanced study of your subject. Guided by your Academic Tutor you also begin a process of personal development planning which will include devising strategies to enable you to reach your academic potential. Level 4 modules are normally studied during the first year of a full time honours degree course. Level 5 develops your intellectual and imaginative powers, your understanding, judgement and problem solving skills, as well as your communication skills and a deepening awareness of your subject. It builds on what you have already learned and gives more opportunity to specialise. At this level of the course there is a particular focus on your future employability and on the development of professional practice in your discipline(s), Level 5 modules are normally studied during the second year of a full time honours degree course. Level 6 is the most advanced undergraduate level. Modules are designed to develop and test independent judgement and critical awareness and to develop an enquiring, analytical and creative approach to learning. You are expected to recognise relationships in what you have learned, to synthesise and integrate information and to view your subject(s) of study in a broader perspective. You carry out individual research projects and activities in preparation for employment or further study on postgraduate or professional courses. As part of the compulsory (core) Project module, you refine your personal development planning activities to aid application for employment or further study. Level 6 modules are normally studied during the third year of a full time honours degree course. The academic year is split into three terms, with 27 weeks of contact with lecturers. The Autumn term runs usually from September to December, the Spring term from January to March and the Summer term from April to June. Full time students normally study 120 credits per year (either four 30 credit modules or three 30 credit modules and two 15 credit modules), while part-time students take up to 90 credits in a year. Your degree contains a number of core modules, which are compulsory. Option modules are designed to provide opportunities for adding breadth and depth and can, in some cases, be chosen from a wider list that includes broad based ‘ Extension of Knowledge’ modules or opportunities to acquire language skills through the Open Language Programme. The structure of your modules and which are compulsory/optional is contained in your Course Specification (see Section 7.1). 2.2 Credit for previous learning If you already hold a qualification (for example from another university), that may exempt you from part of your course, you may apply for Accreditation of Prior Certificated Learning (APCL). Similarly, if you have undertaken work, paid or voluntary, that has resulted in learning skills or knowledge equivalent to a module you will be studying, you may apply for Accreditation of Prior Experiential Learning (APEL). Collectively these are known as Accreditation of Prior Learning (APL). If you wish to claim for APL please contact your Course Leader in the first instance to discuss if your prior leaning can be accepted towards your degree.

Section 3: Being a student

3.1 Induction programme checklist (Welcome week) After attending your Welcome Week sessions, you should check that you have the following:

• a programme of study confirming your registered modules
• a personal timetable
• access to all your modules in Weblearn
• the contact details for your School Office
• the name of your Academic Liaison Librarian
• the name of your Academic Mentor/Tutor
• the name of your Course Leader If you miss Welcome Week you will need to catch up on what you missed. Please contact your School Office with any questions you may have, and contact your Course Leader so they may catch you up on what you missed. It is very important that you complete the enrolment process as this is what activates your status as a student and ensures, for example, that you appear on your module class lists. 3.2 Your first semester Classes commence on 12 October and your timetable will list all the classes that you need to attend. Your first semester usually involves mainly compulsory (core) modules covering essential subject contents and skills elements in your area of study. During this first semester you will meet with your Course Leader who will discuss your study programme and advise you on how to plan your studies for the second semester, if it applies to your course. 3.3 Attendance, academic engagement and employment In order to succeed on your course you should attend all classes, engage with any online learning and resources, and attempt all assessments. The University requires you to maintain a satisfactory level of attendance and engagement. While some absences may be unavoidable, you should always let your Module Lecturer know in advance and you must catch up on what you have missed. Attendance and engagement is recorded and reviewed on a regular basis. If your attendance and engagement is unsatisfactory, you may risk being withdrawn from modules or having your enrolment with the University terminated. Please ensure you had read and understood the Post-enrolment Obligations to make sure that you understand what is expected of you as a London Met student. For International students holding a Tier 4 visa a satisfactory level of attendance and engagement is essential, not only to your success, but also to maintaining your visa conditions. If your attendance does not meet satisfactory requirements it could have serious implications for your stay in the UK. Please see the international support section for further details. We recognise that our full-time students may need to undertake part-time work. However, we strongly recommend that you not work more than 20 hours per week during term time and that you follow government guidance for working safely during coronavirus. The University’s Careers and Employability Service can support you in looking for a suitable part-time job that can enhance your employability and complement your studies. If you are an international student holding a Tier 4 visa, please ensure that you work within the rules set by UK Visas and Immigration. The international student advice team can advise you on how many hours and the types of work you can undertake. More information is available on the student pages or contact the advice service [email protected]

3.4 Your timetable The University timetable operates from 9.00 am to 9.00 pm, Monday to Friday. Provided that you enrolled at the required time your timetable will be available on-line and the structure of classes will be explained during your Induction Programme. Your timetable will change each semester (except for Year long modules), and will be available on the web shortly before the start of each academic year. If you do not have a course timetable please contact your School Office without delay. 3.5 Studying Your course will provide opportunities to learn new skills and acquire knowledge in your chosen subject areas. To make the most of the opportunities available you need to organise and plan your learning to help you manage your time effectively – see the guidance provided on the Study Hub collection of online guides on academic and study skills. Undertaking academic study at undergraduate level may be new and very different from your previous study experiences. Assessment is a key aspect of this learning. Successful completion of coursework and examinations is crucial to the achievement of an award at the end of your course. There are various types of assessment and modules often involve a combination of examination and coursework or presentation. It is important that you understand clearly the various expectations and deadlines for each item of assessment. Every module has a module booklet, which explains how and when you will be assessed. You must attend all timetabled classes (in-person or online) and you will also need to study in your own time. You should expect to spend 10 hours per week on each module, making a commitment of approximately 40 hours per week for a full- time student, which should be planned in your diary. Please be respectful of the learning environment and remember to switch off your mobile phone before entering classes and study areas. Be prepared for lectures and tutorials by doing any reading or exercises in advance. Always make notes. Review these after the class and if there is anything you do not understand, ask your tutor. All tutors have office hours and their contact details are in the module booklet. Check assignment deadlines and examination dates, note them carefully in your diary and begin assignments early. You will enjoy researching and planning your work if you allow yourself plenty of time. Make sure that you understand what you need to do and plan how you will tackle it. If anything needs clarification, seek advice from your module lecturer. 3.6 Feedback on your assessments Assessment feedback is a critical part of your learning experience and supports successful achievement on your course. Feedback can be:

• formative – it provides you with feedback on progress of your work. The work may or may not contribute to the overall module grade.
• summative – it provides comments in respect of your performance in relation to intended learning outcomes and requirements for a piece of assessment. During your course you will probably receive feedback in a number of ways:
• in teaching sessions to the whole class or to you individually;
• orally or in writing;
• written using a feedback sheet on your work;
• via WebLearn, the online space for modules – written and/or audio feedback;
• during the module as well as at the end. In summary: plan your learning strategy; allocate enough time; attend all of your module lectures, tutorials and other sessions; start assignments well in advance; seek advice and help when you need it; use the learning resources offered; and, enjoy the learning experience!

Section 4: Communication, information and advice

4.1 Your University IT account You use the same IT account to access all University IT systems and Library electronic resources. Your account name is printed at the top of your student ID card that you receive at enrolment and is 7 characters in length (e.g. ABC1234). Your password (which you would have already used during pre-registration) was initially set as your date of birth (DDMMYYYY) so, if you have not already done so, please do change it to something more secure at: https://password.londonmet.ac.uk/ 4.2 Communication We do our best to keep you informed of what you need to know at all times. We use the Web to provide much of the information you need so it is essential to familiarise yourself with the Student Zone. At other times we will use email to contact you so it is essential that you check your University email on a regular basis. 4.3 Your contact details The University will contact you by letter, phone, or email, perhaps to arrange a meeting, to provide you with information, or to respond to a query. It is therefore essential that you keep your contact details up to date on your student Evision account. Increasingly, we use email to communicate and keep you informed. You will also have been allocated a University email address, which is your 7 character account (see 4.1 above) e.g. [email protected]. Even if you already have an email account that you will continue to use you should regularly check your London Met account or set up an auto forward, as important messages will be sent to your University email address. 4.4 Evision Evision is the University’s online facility that allows you to access your personal student record, and is where you print your coursework submission sheets and other forms that you may need. You also re-enrol via Evision and view information showing your attendance at classes. You can view your:

• personal and contact details (can be updated online)
• registered modules
• enrolment and progression
• tuition fee details
• record of coursework deadlines and submissions
• mitigating circumstances and appeals decisions
• module results (available from notified date of publication)
• details of final award 4.5 WebLearn – online module resources WebLearn provides online support for your modules, enabling you to communicate with your tutor and other students. Course materials, information and assessments are available on WebLearn. It requires your user name and password.

4.6 Your School Office Your School Office is the place to go for any query related to your studies or your time at the University. The School Office is also the gateway to the wealth of other support services offered in the University, such as Student Services (Student Money and Accommodation Advice, Counselling Service, Disabilities & Dyslexia Service), finance and learning support services. Below is just a small selection of the ways that your School Office can help you. However, no matter what your query is, your School Office is the place to go:

• queries about your enrolment, the fees that you have been charged or if you have not received your student loan;
• book appointments with Student Services;
• module registration and queries about your timetable or the requirements for your course;
• if your ID card is not working or if it has been lost or stolen;
• the results for your modules, including result queries, claims for mitigating circumstances, appeals, and advice about examination arrangements;
• queries relating to your attendance in classes and seminars;
• advice on claiming credit for previous study or experience;
• obtain standard letters and council tax exemption certificates;
• advice on transferring or withdrawing from your course or taking a break from your studies;
• for answers to many questions make sure to check our FAQs The School Office is open to visit throughout the academic year and can also be contacted by email and chat. When contacting your School Office, please always quote your student number as it enables the team to access your information quickly and respond to your query. Please also use your University email account to contact your School Office. 4.7 Academic support and academic tutors As part of our absolute commitment to student experience and achievement every student is allocated an academic tutor and/or academic mentor from the School. The academic tutors and mentors offer academic advice and academic support to students (i.e. personal development, progress, goal setting, academic writing). They work closely with course leaders within an integrated network of support services. Please consult the Student Zone webpages to find the Academic Mentor for your School. 4.8 Learning development support A range of learning development support is available to all students wishing to make the most of their time studying at University. This includes:
• advice from module lecturers;
• assistance from Academic Liaison Librarians for particular subject areas.
• opportunities provided by Schools, including workshops, advice and support offered by Academic Mentors;
• the University’s PASS (Peer-Assisted Student Success) Scheme, whereby advice is provided to first- year and other students by trained second- and third-year students (“Success Coaches”) at course-based in-class or additional sessions dedicated for this purpose;
• online tools, resources and advice for developing writing, presentation, critical analysis and other academic and study skills, available via the Study Hub, a dedicated website for students 4.9 Course leader Your course leader is responsible for the day-to-day organisation of your course.

Section 5: Your voice counts

5.1 Students’ Union The University is proud to work with the Students’ Union. Met SU is an independent, student-led organisation that is here to support you during your time as a student. Whether that be getting involved with our sports teams or societies, in a campaign or volunteer with our radio station or magazine, the SU is here to make sure you’re getting the most out of your time at London Met. We also provide an individual casework advice service for students for support around appeals and mitigating circumstance claims. The Students' Union also empowers our self-organised student liberation campaigns, centered around our liberation forums: Women's, LGBTQ+, Black Asia and Minority Ethnic and Disabled Student forums. The Students’ Union is led by our four Full Time Officers and elected student representatives from each School, who represent the views and voices of the students here at London Met. 5.2 Student Reps Feedback from students is vital to the University to find out how well the teaching, guidance and other services are working. This is obtained in different ways, including via Student Reps who, supported by the Students’ Union, provide direct feedback from students on the course and raise any issues on their behalf. Becoming a Student Rep is a great way to help others, make positive change and develop your employability skills.

Section 6: Your A-Z essentials

6.1 Academic liaison librarians Academic Liaison Librarians are qualified to provide learning support and information skills training and ensure that, where possible, the appropriate information resources you need are available throughout your course. Your dedicated librarian can help you acquire valuable information literacy skills which will enable you to locate, retrieve, evaluate and use the most relevant resources for your research for specific assignments and projects. This support includes referencing skills and the use of reference management software. The Librarians publish guides and online tutorials to resources specific to your subject area which are a good starting point when you need support. Additionally, there is a section called Library Matters available in WebLearn. Library Matters will help you learn how to find, evaluate and use the information you need for your studies and assessments. It is designed for you to dip into different sections, and there is no need to log in or create an account. To access subject guides and find your Academic Liaison Librarian please visit your library. Please visit the subject guides to find your Academic Liaison Librarian, and to see details of how you can book a remote appointment with them. 6.2 Academic misconduct You are responsible for ensuring that all work submitted is your own, and that it is appropriately referenced. The University does not tolerate cheating of any kind and all students must respect all relevant academic conventions and practices, and must not give or receive unpermitted aid in relation to any assessed work. You are strongly advised to familiarise yourself with the Academic Regulations on Academic Misconduct, which list a range of categories of academic misconduct and associated penalties, covering instances of academic misconduct (plagiarism, collusion, exam cheating). From the outset of your studies you should receive information and guidance on referencing conventions and group work activities to ensure that you do not contravene the University’s Regulations. If you are unsure about referencing, paraphrasing or group work activities (and what may constitute collusion in such activities), you should seek advice as soon as possible from the Module Leader, your Academic mentor or the Students’ Union. Further information can be accessed academic misconduct 6.3 Academic regulations We provide guidance on most aspects of the academic regulations via Student Zone. if you are unsure please contact your School Office or ask your Academic mentor. 6.4 Academic board appeals Prior to submitting an Appeal you should familiarise yourself with the procedures for the submission of appeals, Students should also familiarise themselves with the Academic Regulations on Appeals. 6.5 Complaints The University is committed to providing a high quality service to its learning community. If you have concerns about the service and want to formally express your dissatisfaction with an act or omission by the University or a member of staff, we want to hear about it. We will use your feedback as an opportunity to help you and to learn how we may improve our service. Further information about how to make a complaint and how the University will deal with your complaint can be found at complaints procedure. Where possible students are encouraged to resolve the issue with the person concerned or responsible for the matter. This is usually the quickest and easiest way of resolving matters. However, if you have not had a response or you are not satisfied with the response, you should submit a formal complaint.

6.10 Criteria for awards The Undergraduate Awards Framework, the list of all of the University’s undergraduate awards, can be found at the beginning of Section 1.2 of the academic regulations. Section 6 of the academic regulations details the minimum criteria for passing and achieving particular classifications within each type of undergraduate award. 6.11 Disabilities and Dyslexia Our Disabilities and Dyslexia Service (DDS) can assist you if you have a disability, long-term medical or mental health condition or a Specific Learning Difficulty (e.g. dyslexia or dyspraxia). You will need to provide medical evidence of your condition, or a full post 16 diagnostic assessment for Specific Learning Difficulties (SpLDs). If you are eligible for support, our Advisers can help you obtain a range of adjustments depending on the level of need identified. Support can include:

• notes/hand-outs in advance
• permission to record lectures
• individual examination arrangements (e.g. extra time, use of a computer, sheltered accommodation, amanuensis), alternative assessment arrangements
• extended library loans
• accessibility related classroom adjustments
• screening for a Specific Learning Difficulties (dyslexia)
• Individual Needs Assessment Report, to identify any adjustments to support you in your studies
• advice and guidance in applying for study-related funding e.g. the Disabled Students’ Allowance (DSA)
• assistance with arranging specialist tutoring, mentoring, communication support Please Note:

1. There are some aspects of course assessment that cannot be changed. These are known as ‘competence standards’. A ‘competence standard’ is defined in the Equality Act 2010 as an academic, medical, or other standard applied for the purpose of determining whether or not a person has a particular level of competence or ability. These standards must be essential to the course and all students must be able to fulfil these criteria. Although in such situations it may not be possible to alter the format of the assessment, you may still be entitled to adjustments (e.g. extra time or an amanuensis). Competency standards are different to the fitness to practice standards that exist in certain professions, such as teaching, social work and medicine. You are responsible for obtaining medical evidence of your disability/ long-term medical or mental health condition. Adjustments and extra support can be arranged only after a full diagnostic assessment and/or medical evidence is received. While the Service can provide screenings for a Specific Learning Difficulty, adjustments and extra support can be arranged only after a full diagnostic assessment is made. You may also be entitled to government allowances (e.g. DSA). You are strongly advised to contact the DDS for help with funding applications.
2. If you have a disability, long-term medical or mental health condition or a Specific Learning Difficulty, please contact DDS as soon as possible as we are not usually able to arrange adjustments to teaching and assessments at short notice. DDS require medical evidence of your condition/a full diagnostic assessment at least 4 weeks before the start of the relevant exam period. This is to ensure our Advisers have sufficient time to assess your requirements and communicate them to our Assessment and Conferment Office, who then implement any individual exam arrangements to which you are entitled.
3. It is your responsibility to update us if your condition changes. We need to know this in order to assess if there is any additional support you need – so please do stay in touch with us throughout your course. 6.12 Enrolment and re-enrolment Enrolment is an annual process. The first time you enrol you will need to provide evidence of your identity. You will also need to pay your tuition fees or demonstrate how these will be paid. The University ID card you receive at enrolment contains your library number and computer network username and allows entry to the University’s buildings. Provided you fully completed the enrolment requirements your card should work throughout the year. If it stops working then please seek advice from your School Office.

Each academic year when you return to complete your studies, you will need to re-enrol online usually from mid August. Re-enrolment is necessary for your ID card to be reactivated for the new academic year. There will be a deadline for this so it is important that you complete this before the start of the next academic year. You will need to register modules before you re-enrol. 6.13 Examination papers Most past examination papers, except those for the summer reassessment period, are available online In some cases sample rather than actual papers are provided. 6.14 Examination timetable Examination periods are detailed in the Undergraduate Academic Year found at the beginning of this Course Handbook. The examination timetable is published three weeks prior to the start of the examination period. 6.15 Fitness to study The University recognises that medical, psychological, behavioural or emotional difficulties or a student’s circumstances may affect a student’s fitness to study and we are committed to maintaining and preserving the physical and psychological wellbeing of all students. Where concerns about a student’s fitness to study have been raised, these will be dealt with, in a supportive and understanding manner, in accordance with the fitness to study procedure. 6.16 ICT Services The University has a number of computer studios, offering both specialist and general-purpose software on PCs and Apple Macs. ICT facilities can only be accessed through using individually assigned IDs and passwords. General-purpose PC and Mac studios are provided and supported by IT support staff and laptops are available to loan from lockers around the campus. Most IT studios are open-access to students except when booked for teaching. Many open access PCs and Apple Macs are available in the libraries for students to use. Please visit IT resources online The University has an Acceptable Use Policy which applies without exception to all users of the University’s ICT facilities. 6.17 International Student Advice Service The International Student Advice Service at London Metropolitan University is here to assist international students and staff on subjects relating to UK immigration and Tier 4 sponsorship by providing expert advice and comprehensive support on a range of matters including visas and immigration for students and their dependants. You can contact the Advice Service by email on [email protected] 6.18 International support The international support team is responsible for monitoring all international students, and in particular those who are studying in the UK on a Tier 4 student visa. The team will regularly monitor:

• visa expiry dates
• students who have an immigration application pending with the Home Office
• passport expiry dates
• weekly attendance and engagement (including students on work placements)
• changes in student status (intermission, suspension, withdrawal etc.)
• changes in module registration or course transfers It is important that you respond to all communication from the International Support team quickly and as a priority as it could have implications for your UK visa or your enrolment at the University.