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CPI Certification Test: Behavior Levels, Attitudes, and Crisis Intervention Techniques, Exams of Health sciences

Harvard UniversityHealth sciences

An overview of the cpi certification test, focusing on behavior levels, staff attitudes, and crisis intervention techniques. It covers topics such as anxiety, defensive behavior, acting out persons, and tension reduction, as well as staff attitudes and approaches to each behavior level. Additionally, it discusses non-verbal communication, the communication pyramid, paraverbal communication, and verbal escalation continuum. The document also includes information on setting limits, empathetic listening, precepting factors, and productive responses to fear and anxiety.

Typology: Exams

2023/2024

Available from 03/29/2024

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CPI Certification Test (Updated Version 2023 – 2024)
A+ Content
4 Behavior Levels –
1. Anxiety
2.Defensive
3. Acting Out Person
4. Tension Reduction
Staff Attitude and Approach to Anxiety - Be Supportive
an emphatic non-judgmental attempt to alleviate anxiety
Staff Attitude and Approach to Defensive - directive-attempt to control the situation and begin to set
limits
Staff Attitude and Approach Acting Out Person - non-violent physical crisis intervention
Staff Attitudes for Tension Reduction - therapeutic rapport decrease in energy regaining of
rationality
integrated Experience - we can set the tone for whether or not the behavior escalates or de-
escalates
non-verbal-proxemics (personal space) - area surrounding your body considered an extension of
self. 1 1/2 to 3 feet (typically) culture, height, gender, age, status, appearance, and familiarity.
kinesics (body language) - non-verbal message transmitted by motion and body posture. Factors:
eye contact, facial expressions send a very strong message gestures, how we stand
(stance) hands
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Download CPI Certification Test: Behavior Levels, Attitudes, and Crisis Intervention Techniques and more Exams Health sciences in PDF only on Docsity!

CPI Certification Test (Updated Version 2023 – 2024)

A+ Content

4 Behavior Levels –

  1. Anxiety 2.Defensive
  2. Acting Out Person
  3. Tension Reduction Staff Attitude and Approach to Anxiety - Be Supportive an emphatic non-judgmental attempt to alleviate anxiety Staff Attitude and Approach to Defensive - directive-attempt to control the situation and begin to set limits Staff Attitude and Approach Acting Out Person - non-violent physical crisis intervention Staff Attitudes for Tension Reduction - therapeutic rapport decrease in energy regaining of rationality integrated Experience - we can set the tone for whether or not the behavior escalates or de- escalates non-verbal-proxemics (personal space) - area surrounding your body considered an extension of self. 1 1/2 to 3 feet (typically) culture, height, gender, age, status, appearance, and familiarity. kinesics (body language) - non-verbal message transmitted by motion and body posture. Factors: eye contact, facial expressions send a very strong message gestures, how we stand (stance) hands

3 reasons for using the CPI supportive stance - safety less threatening communicates respect components of the communication pyramid - verbal communication, para verbal communication, and non-verbal communication what is paraverbal communication - how we say what we say three components of paraverbal communication - tone volume cadence total voice control what is the verbal escalation continuum? - the kite

  1. Questioning
  2. Refusal
  3. Release
  4. Intimidation
  5. Tension-Reduction what is questioning - information-seeking what is an intervention for questioning - give a rational response redirect what is refusal? - non-compliance what is an intervention for refusal - set limits

what are precepting factors - the internal or external causes for behavior over which staff has little or no control rational detachment - the ability to stay in control of our own behavior and not take the student's behavior personally integrated experience - the concept that attitudes and behaviors of staff impact and influence the attitudes and behaviors of students and vice versa 3 unproductive reactions to fear and anxiety - 1. freezing

  1. over-reacting
  2. responding inappropriately 3 productive responses to fear and anxiety - 1. increase in speed & strength
  3. increase in sensory acuity
  4. decrease in reaction time definition of a strike - a weapon coming into contact with a target examples of strikes - kicking punching throwing definition of grab - an attempt to control or damage part of one's body examples of grabs - biting scratching hair pulling principles of personal safety regarding strikes (name two) - 1. block or deflect
  5. move the target

principles of personal safety regarding grabs. Name 2 - 1. gain physiological advantage

  1. gain psychological advantage Name the 3 control dynamics - 1. reduce upper body strength by controlling arms as weapons
  2. reduce lower body strength by managing the back incline
  3. reduce mobility by close body contact what should you consider when putting together a crisis team? - - 2 to 5 people per acting out person consider how your team is called consider the physical location of your team consider who will be on the team Name 3 reasons to use a team instead of solo intervention - 1. safety
  4. professionalism
  5. litigation three characteristics of team leader - 1. 1st person on the scene
  6. confident and competent best rapport with client Name the team leader duties - 1. assess the situation
  7. plan the intervention
  8. direct the team
  9. communicate with the client Auxiliary Team Member Duties - C-A-R-E
  10. Check for the safety of the environment
  11. Address safety issues