CPI Study Guide
Crisis Development Model - correct answer (1) Anxiety ------> Supportive
(2) Defensive ------> Directive
(3) Risk Behavior ------> Safety Intervention
(4) Tension Reduction ------> Therapeutic Rapport
What is the value of learning the four levels and corresponding staff attitudes? -
correct answer Identify behaviors that indicate an escalation of behavior and
learn appropriate staff responses and approaches.
Complete the verbal escalation continuum. - correct answer 1. Questioning
2. Refusal
3. Release
4. Intimidation
5. Tension Reduction
Describe three reasons you should use the supportive stance - correct answer -
communicates respect
- appears non threatening
- maximizes safety
List two ways the Decision-Making Matrix model is used to consider risk. - correct
answer Likelyhood & severity
What are the values that underpin this course? - correct answer - Care
- Welfare
- Safety
- Security
