CPRP EXAM: HUMAN RESOURCES AND PROGRAMMING, Exams of Human Resource Management

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CPRP EXAM: HUMAN RESOURCES AND

PROGRAMMING

What are some staff recruitment strategies? (3) - Crate effective applicant pools (optimal size) Create a realistic job preview Advertise the position Steps to reviewing an application (3) - Screen application that are on-hand Preliminary interviews via phone (+/- 30 mins) Testing (aptitude, psychomotor, proficiency, interest) Reference contacting What type of test: "How would your friends describe your social skills?" - Personality test What type of test: "We are going to assess your fitness and your ability to operate machinery." - Psychomotor test What type of test: "What is your favorite sport?" - Interest test What type of test: "Please, answer this math question." - Aptitude test What type of test: "What is the main theme of this paragraph?" - Proficiency test For an entry-level position, what type of interview process is typically used? - One-on- one For an upper-level or manage,emt position, what type of interview process is typically used? - Panel or Group What are the 2 types of interviews that are available? - Structured and Unstructured What does a structured interview consist of? - These typically address behavioral, situational, biographical, and competency components. T/F: CPRPs should review the job description after choosing the interview method - False. They should review the job description before choosing

T/F: A CPRP left a message on the top applicants phone because he/she did not answer the call. The CPRP should call the other candidates and inform them of their rejection. - False. Without an answer, do not proceed. What are the 7 steps in the training process? - Conduct agency/employee needs assessment Ensure employee readiness (Have skills to train?) Create a learning environment (Group work) Ensure transfer of training (Peer support) Develop an evaluation plan Determine training method Monitor and evaluate program What are the outcomes of an evaluation plan? - Cognitive Skill-based Affective/Feelings What is the 1st step in the training of employees? - Conduct a needs assessment Which of the following is the MOST effective way to communicate work rules and policies? - Discuss them at in-service training sessions 4 major types of performance appraisals - Probationary ( 1st 30- 180 days) Staff training (Determine need for training) Performance improvement (job specific) Compensation (Merit salary increases) Behaviors that require action (5) - Incompetence (inability to do something) Misfeasance (lawful conduct, but inappropriate) Malfeasance (Intentionally doing illegal things) Nonfeasance (Failure to act where there was duty) Negative behavior (Punctuality and absences) Steps of punishment (5) - Verbal Written Suspensio n Demotion Discharge What are the steps to volunteer management? - Recruitment Retention Schedulin g

Supervisin g Evaluatio n Recognition (Intrinsic vs. Extrinsic)

Indire ct Special Event Supervision

T/F: A work plan prioritizes tasks and generates a timeline for tasks while also creating a budget for the tasks. - True What are the primary methods for assessing persons with disabilities? - Interviews (Allow for case histories and relationships) Observations (Casual, goal-oriented) What are the components of an IPP? (Individualized Participant Plan) - Assessment Goals Intervention strategy Outcome/Evaluati on Inclusion plan T/F: A program MUST meet ALL demographics; psychomotor, cognitive, and Affective skills need to be addressed also. - True What are the 4 P's of Marketing? - Product Price Place Promotio n A successful plan has 3 steps. They are: - Preparation (Create activity plan) Priming the group (Getting attention of group) Delivery (Introductions, orientations) What are the 7 program reports? - Program proposal (Program, market, location) Supply requisition (List of supplies) Reservation forms (Booking) Maintenance work orders (Delivery/setup) Contractual services (vendors/partners) Accident and incident reports Program records (Head counts) 2 types of assessments - Quantitative (#'s, observable) Qualitative (Observations, focus groups, interview) T/F: A formative evaluation takes place during a program - True A form of measurement should have - Reliability (consistent) Validity (Measuring what it is supposed to) Usability (ease of completion) Types of evaluation (4) - Random

Which of the following factors should determine the content for a program's evaluation plan? - Program scope and activities offered The primary goal of an operational plan is to provide: - Details on how a program will be organized ADA requirements include all EXCEPT: - Agencies may charge for services with accommodations based on fees General supervision is - Evaluating program instructors All of the following are part of the Marketing mix EXCEPT: - Preference