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CREMATORY AND CEMETERY
OPERATIONS FINAL EXAM REVIEW
QUESTIONS AND ANSWERS WITH
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When is it believed the earliest cremations took place? ✔✔ During the Stone Age Which culture is credited with the belief that ceremonial rites help release the soul from the body so it can enter the spiritual world? ✔✔ Ancient Scandinavians Who is historically associated with the decline of cremation due to the belief in the body’s sacredness? ✔✔ Constantine What is the term for reducing a human body to inorganic bone fragments using high heat in a specially designed chamber? ✔✔ Cremation What is a building, room, or structure that houses niches for storing cremated remains called? ✔✔ Columbarium What do we call the end result of the cremation process? ✔✔ Cremated remains What is the name of the facility where the cremation process takes place? ✔✔ Crematory What is the term for the equipment used to perform cremation? ✔✔ Cremator What is the act of placing cremated remains into a grave, urn, or niche called? ✔✔ Inurnment
What is the name for an individual compartment in a columbarium used to store cremated remains? ✔✔ Niche True or False: In ancient Greece, cremation was associated with honor, patriotism, and military heroism. ✔✔ True True or False: Ancient Scandinavians believed cremation protected remains from wild animals. ✔✔ False True or False: Cremation did not become popular in Rome until well after the birth of Christ. false True or False: Cremation was rare and even considered a pagan ritual by the Christians. true True or False: The first cremation performed in the United States after the Revolutionary War was Colonel Henry Laurens. true True or False: Cremation in England and the United States was started as a result of limited area for burial. false True or False: The Cremation Association of North America was formed in 1913 to promote cremation as a modern, safe and hygienic way of dealing with a dead human body. true
True or False: The public sees funerals as an important part of the grieving process. true True or False: The internet is increasingly relied upon as a resource for information in funeral service. true True or False: The "Funeral Rule" sets forth mandatory practices that funeral directors must adhere to regarding the purchase of merchandise. true True or False: The public in increasing numbers finds that making pre- arrangements to be offensive and ghoulish. false True or False: The ZMET study of 2012 found that a "traditional funeral" is perceived to be a very uplifting experience. false True or False: According to the ZMET study the new view going forward is that a funeral is to be "customized" and a celebration of life. true True or False: A recommendation that a funeral director can use to help families understand funerals and cremation is to use the words interchangeably. false True or False: According to the ZMET study the consumer of today wants to find real value in the services they buy. true
True or False: The future of funeral service is for the funeral director to be an event planner. true True or False: It is important to have a minimum amount of information on the funeral home website in order to encourage people to come into the funeral home for first hand knowledge. false This is the place in Ancient Rome for the tombs of wealthy Christians: catacombs The rise of consumerism happened between: 1960s and 1970s Baby boomers are looking for funerals that are viewed as: a celebration of the life of the deceased The ZMET study of 2012 found that the funeral home is seen as a: stuffy and cold place The Funeral & Memorial Information Council (FAMIC) found that only __________of cremation consumers do not want any type of ceremony. 2% In 2012 the NFDA conducted a survey to measure consumer's awareness and perceptions of funeral service and funerals. They found regarding cremation: 60% associate it with a memorial service
- offer to send information
- thank the caller ALL THE ABOVE For consumers who surf the internet, which of the following materials should not be posted: information concerning how many cremations you have in a year The burning chamber in a crematory is called? retort There is a growing trend to select direct cremation because of what reason? cost effective True or False: A funeral director has an obligation under the Funeral Rule to provide prices to consumers upon request: true True or False: When receiving a call for information, it is best to remain anonymous with the caller. false True or False: If appropriate to the state's requirements, it is best to break up the various services into "service packages." true True or False: Always end telephone conversations by offering to send consumers information or refer them to the website. true True or False: The goal is to educate consumers about cremation: true
True or False: It is necessary for the licensed funeral director to provide information on cremation options only: false True or False: The last place consumers look for information on cremation is on the funeral home website: false True or False: During a price shopping call you should discuss final disposition and memorialization: true True or False: E-mail has become an important means of conveying information, provide worksheets and links to online videos: true True or False: Families do not want to be asked many questions. As a result, keep engagement with the consumer to a minimum: false True or False: When the phone rings and the family asks about cremation, it is up to the funeral director to know exactly what the family wants. false True or False: Best Practice provides that the funeral director act only after receiving authorization to do so from the individual with legal right to control disposition of the deceased. true True or False: During arrangements if cremation comes up, discuss other services you offer.
On a cremation authorization form it is absolutely necessary to know which of the following? name of authorizing party and relationship of authorizing party to the deceased. Select the correct order of authorization of family members: spouse, children, parents and siblings If there is confusion regarding who the authorizing agent is, the funeral director should consider consulting which of the following an attorney Before cremation, it is vitally important for the authorizing party to sign off on any: medical devices that were implanted and need to be removed. It is recommended that there should be a section in the cremation authorization where the authorizing party can provide indemnification relieving the funeral director from? liability for inaccurate information the authorizing agent may provide, The cremation authorization should be specific about the disposition of: personal property jewelry final disposition of cremated remains The cremation authorization is a specific authorization to? cremating the deceased describing the cremation process state the ultimate disposition of the CR's During the arrangement process items that you will be dealing with include? forms
Before the family leaves the funeral home the decision must be made as to and signed for? the final disposition of the cremated remains A typical state law allows the funeral director to dispose of cremated remains in ________ days if they remain unclaimed? 60 - 90 Regarding signatures on the cremation authorization form, which of the following is true?
- It is signed by the authorizing agent at the end of the document.
- Each section of the authorization is initialed by the authorizing agent and funeral director.
- The authorizing agent need not initial any section of the authorization. 1 & 2 only True or False:. The goal is to educate consumers about cremation: true True or False: The FUNERAL RULE requires you to give consumers accurate, itemized price information as well as various other disclosures about funeral goods and services. true True or False: Permission to embalm may be implied. false True or False: The General Price List enables consumers to comparison shop and to purchase, on an itemized basis, only the goods and services they want. true
True or False: The Funeral Rule requires you to mail callers a General Price List. false True or false: You must give out a General Price List in all pre-need situations. true True or False: The one non-declinable fee allowed by the Rule is the fee for the basic services of the funeral director and staff. true True or False: Mr. Smith, you competitor, had the nerve to stop by your funeral home and request a General Price List. You do not have to comply with his request. False If a consumer does not want to accept or look at the General price List: you do not have to do anything All of the following disclosures are required on the GPL by the FTC Funeral Rule except: reference to state law The Funeral Rule applies to: both pre-need and at-need arrangements When did the FTC Funeral Rule go into effect? April 30, 1984 True or False: The "Funeral Rule" makes it very clear it is not necessary for a funeral home to offer an alternative container for cremation. false
True or False: A funeral provider has the right to refuse a cremation container provided by the family. false True or False: As part of the funeral directors statement of funeral goods and services the funeral director must identify and describe any legal cemetery or crematory requirement that requires a family to buy any funeral goods or services. true True or False: A cremation casket is made to hold a deceased which is constructed out of a type of cardboard which is made with a series of alternate folds or ridges. false True or False: Metal caskets are traditionally used for cremation. false True or False: A temporary container is meant to hold cremated remains for a short period of time. true True or False: Biodegradable urns are composed of materials that will last a long time. true True or False: Scattering urns are designed to hold cremated remains for a brief period of time. true True or False: The purpose of a cremation outer burial container is to prevent a grave's "collapse."
When families request no embalming, but the body is bathed and disinfected, it is considered to be? minimum care of the remains Niches are found in? mausoleum During the removal the funeral director should, before placing the deceased on the stretcher? Check identification tag, confirm name, and check if there is an itemized inventory of personal property. When a family leaves the arrangement conference they should have? Copies of all signed documents Whenever possible, before the deceased is removed from the place of death: A funeral home tag should be placed on the ankle Before leaving for the crematory check which of the following? Check all identification tags and remove one for the file True or False: Families are allowed to scatter cremated remains wherever they choose. false True or False: When providing "minimum care" for the deceased, best practice includes unwrapping andundressing the deceased, inspecting for valuables, medical devices and topical cleansing. true
True or False: Best practice indicates that any disposition of items of personal property must be in writing. true True or False: Families are allowed to designate a person to keep the cremated remains as long as the proper authorization is signed by the family: true True or False: It is important for the funeral director to create a chain of custody from the time of removal through leaving for the crematory: true True or False: When making the removal all that is necessary is to have one name on a tag or bracelet match the on the first call list: false True or False: Before cremation it is necessary for radioactive seeds to be removed by qualified medical personnel if treated within a two week period of time before death: true True or False: Personal property of the deceased should be returned to the family only after the funeral bill is paid: false True or False: Best practice indicates that regardless of burial or cremation all bodies should be embalmed immediately with or without family permission: false True or False: It is very important to have where the "head" is located on the outside of the alternative container: true
The employer shall provide a copy of the physicians written opinion to the affected employee within ___ days of its receipt. 15 Employers shall provide such information and training to employees at the time of initial assignment, and whenever a new exposure to formaldehyde is introduced into the work area. The training shall be repeated at least _________. annually The following is considered personal protective equipment by OSHA: gloves, eye protection and respiratory protection The standard that requires employers to find as well as correct safety and health hazards, and keeping a job site free from recognized hazards regardless of OSHA coverage is? general industry standard A document created by chemical manufacturers to classify and identify the chemicals they manufacture is called a? safety data sheet Irritation of the mucosa and eyes, nose, and throat occurs at what level of formaldehyde gas? 0.1 ppm Concentrations of _______ are considered immediately dangerous to life and health. 100ppm Training regarding the Bloodbourne Pathogen Exposure Control Standard must occur when after initial assignment? annually
True or False: A true hidden hazard is where the employer could not have known of the condition with reasonable diligence. true True or False: Chemical manufacturers are required to classify the chemicals they manufacture. true True or False: Safety Data Sheets include 10 sections giving information about the chemical, identification, and hazards among other items. false True or False: The only time an employee need be trained in the Hazard Communication Standard is at the time of initial assignment. false True or False: Exposure at the short term exposure unit should not be for more than 15 minutes and not repeated more than four times per work day. true True or False: Once the formaldehyde level reaches 2.0 ppm, the employer has discretion whether to take action to reduce that level. false True or False: A medical surveillance program is discretionary for all employees exposed to concentrations exposed to formaldehyde at action level 0.5 ppm. false True or False: Tongs, forceps or other appropriate engineering controls must be used to reach into containers to pick up reusable sharps.
