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A comprehensive overview of the crisis development model, which outlines the stages of individual behavior and the corresponding staff attitudes and interventions during a crisis situation. It covers key concepts such as anxiety, defensiveness, acting out, tension reduction, supportive and directive staff approaches, non-violent crisis intervention, therapeutic rapport, proxemics, paralanguage, and the verbal escalation continuum. The document also discusses various verbal intervention techniques, including empathic listening, unproductive and productive responses, and principles of personal safety. Additionally, it touches on precipitating factors, rational detachment, and the integrated experience between staff and individuals in their care. The document aims to equip readers with the knowledge and strategies to effectively manage and de-escalate crisis situations, ensuring the care, welfare, safety, and security of all involved.
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Crisis Development Model - >>>Individual Behavior Staff Attitude
Paraverval Communication - >>>Tone, Volume, Candance Verbal Escalation Continuum - >>>Question, Refusal, Release, Intimidation, Tension Reduction Questioning - >>>Information seeking Challenging- questioning authority, evasive, attempting to draw staff in Questioning interventions - >>>give arational response stick to the topic, ignore the challenge Refusal - >>>non-compliance, loss of rational Refusal Interventions - >>>set limits- First...Then Release - >>>verbal acting out and emotional outburst Release interventions - >>>allow student to act out, remove audience Intimidation - >>>verbal/nonverbal Intimidation Intervention - >>>seek assistance, avoid hands on, take it serious Tension Reduction - >>>A drop in energy, low level defensive