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D077 VERIFIED ACCURATE STUDY GUIDE
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Promotion vs Price - Answers - Promotion is a discount for a set period of time. Price is a flat discount all the time. price fixing - Answers - an agreement among firms to charge one price for the same good predatory pricing - Answers - selling a product below cost to drive competitors out of the market price discrimination - Answers - the business practice of selling the same good at different prices to different customers SWOT analysis - Answers - a planning tool used to analyze an organization's strengths, weaknesses, opportunities, and threats BCG Matrix - Answers - analyzes business opportunities according to market growth rate and market share Porter's Five Forces - Answers - Also known as Industry and Competitive Analysis. A framework considering the interplay between (1) the intensity of rivalry among existing competitors, (2) the threat of new entrants, (3) the threat of substitute goods or services, (4) the bargaining power of buyers, and (5) the bargaining power of suppliers. BCG Matrix: Dogs - Answers - low growth; weak competitive position BCG Matrix: Stars - Answers - high growth; strong competitive position BCG Matrix: Cash Cows - Answers - low growth with strong competitive position BCG Matrix: Question Marks - Answers - low market share, high growth tactic vs strategy - Answers - shorter vs long term Marketing Plan - Answers - A formal, written document that directs a company's activities for a specific period of time. Which component of the marketing planning process utilizes situation analysis to address the needs of the target customer? - Answers - Strategy product differentiation - Answers - real or imagined differences between competing products in the same industry
Which factor is used more efficiently when a target market has been identified? - Answers - Fiscal Resources Which personal influence is related to physiology, safety and security, love and belonging, esteem, or self-actualization? - Answers - Need Which interpersonal influence group is critically important as a consumer unit and has a major impact on attitude and behavior towards brands? - Answers - Family inductive argument - Answers - reasoning from individual observations or events to conclude a general principle. start small and work up Intergrative bargaining - Answers - negotiation that seeks one or more settlements that can create a win-win solution deductive reasoning - Answers - reasoning in which a conclusion is reached by stating a general principle and then applying that principle to a specific case (The sun rises every morning; therefore, the sun will rise on Tuesday morning.) Which types of points are blogs, wikis, and social media that companies use to build and sustain relationships with the customer? - Answers - Touch price skimming - Answers - a pricing policy whereby a firm charges a high introductory price, often coupled with heavy promotion adaptive selling - Answers - a need-satisfaction presentation format that involves adjusting the presentation to fit the selling situation, such as knowing when to offer solutions and when to ask for more information adaptive selling: analytical - Answers - Low Response, Low Assertive adaptive selling: Drivers - Answers - Low Response, High Assertive adaptive selling: Amiables - Answers - High Response, Low Assertive adaptive selling: Expressives - Answers - High Response, High Assertive distributive view - Answers - Win-lose negotiation that sees the situation as a fixed pie to be divided