ZCM2: Capstone Summary Capstone Summary
D520 Task 1 Capstone Summary
Student name:
Student ID:
Capstone program: Master of Healthcare Administration
1. Describe the real-world healthcare challenge or need.
In healthcare, there’s a real and pressing issue with staff retention - something that
impacts both the people working in these settings and the quality of care patients receive.
One of the biggest struggles revolves around hiring, onboarding, and employee
engagement challenges - all of which contribute significantly to burnout, job
dissatisfaction, and turnover.
Hiring Challenges
Healthcare facilities are constantly looking for skilled workers, especially nurses, allied
health professionals, and competent ancillary staff. The US Bureau of Labor Statistics
reports that jobs in healthcare are on target to grow much quicker than other
occupations, accounting for 45% of all jobs through 2032. Due to many factors, including
the pandemic, the current staff shortage has reached critical levels, with demand far
outpacing the supply of qualified individuals. This shortage forces organizations to
scramble for talent, which often leads to positions remaining open for extended periods,
placing extra pressure on the existing staff. High turnover rates—especially in nursing—
are also a big concern. For example, hospitals report a turnover rate of about 18% for
nurses alone (Dzakula et al., 2022). When workers are constantly coming and going,
building a stable, experienced team is difficult, which ultimately impacts patient care and
increases labor costs.
Onboarding Challenges
Before onboarding begins, there’s the interview process. New department directors often
lack the necessary skills to conduct effective interviews that ensure the best candidate is
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Academic Product Management [HC - Based on review completed 12/09/24.]
