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DATA MINING TECHNIQUES AND APPLICATIONS Mrs. Bharati M. Ramageri, Lecturer Modern Institute of Information Technology and Research, Department of Computer Application, Yamunanagar, Nigdi Pune, Maharashtra, India-411044.
Abstract
Data mining is a process which finds useful patterns from large amount of data. The paper discusses few of the data mining techniques, algorithms and some of the organizations which have adapted data mining technology to improve their businesses and found excellent results.
Keywords: Data mining Techniques; Data mining algorithms; Data mining applications.
1. Overview of Data Mining
The development of Information Technology has generated large amount of databases and huge data in various areas. The research in databases and information technology has given rise to an approach to store and manipulate this precious data for further decision making. Data mining is a process of extraction of useful information and patterns from huge data. It is also called as knowledge discovery process, knowledge mining from data, knowledge extraction or data /pattern analysis.
Figure 1. Knowledge discovery Process
Data mining is a logical process that is used to search through large amount of data in order to find useful data. The goal of this technique is to find patterns that were previously unknown. Once these patterns are found they can further be used to make certain decisions for development of their businesses.
Three steps involved are
Exploration
Pattern identification
Deployment
Exploration: In the first step of data exploration data is cleaned and transformed into another form, and important variables and then nature of data based on the problem are determined.
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Pattern Identification: Once data is explored, refined and defined for the specific variables the second step is to form pattern identification. Identify and choose the patterns which make the best prediction.
Deployment: Patterns are deployed for desired outcome.
2. Data Mining Algorithms and Techniques
Various algorithms and techniques like Classification, Clustering, Regression, Artificial Intelligence, Neural Networks, Association Rules, Decision Trees, Genetic Algorithm, Nearest Neighbor method etc., are used for knowledge discovery from databases.
2.1. Classification
Classification is the most commonly applied data mining technique, which employs a set of pre-classified examples to develop a model that can classify the population of records at large. Fraud detection and credit- risk applications are particularly well suited to this type of analysis. This approach frequently employs decision tree or neural network-based classification algorithms. The data classification process involves learning and classification. In Learning the training data are analyzed by classification algorithm. In classification test data are used to estimate the accuracy of the classification rules. If the accuracy is acceptable the rules can be applied to the new data tuples. For a fraud detection application, this would include complete records of both fraudulent and valid activities determined on a record-by-record basis. The classifier-training algorithm uses these pre-classified examples to determine the set of parameters required for proper discrimination. The algorithm then encodes these parameters into a model called a classifier.
Types of classification models:
Classification by decision tree induction
Bayesian Classification
Neural Networks
Support Vector Machines (SVM)
Classification Based on Associations
2.2. Clustering
Clustering can be said as identification of similar classes of objects. By using clustering techniques we can further identify dense and sparse regions in object space and can discover overall distribution pattern and correlations among data attributes. Classification approach can also be used for effective means of distinguishing groups or classes of object but it becomes costly so clustering can be used as preprocessing approach for attribute subset selection and classification. For example, to form group of customers based on purchasing patterns, to categories genes with similar functionality.
Types of clustering methods
Partitioning Methods
Hierarchical Agglomerative (divisive) methods
Density based methods
Grid-based methods
Model-based methods
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3. Data Mining Applications
Data mining is a relatively new technology that has not fully matured. Despite this, there are a number of industries that are already using it on a regular basis. Some of these organizations include retail stores, hospitals, banks, and insurance companies. Many of these organizations are combining data mining with such things as statistics, pattern recognition, and other important tools. Data mining can be used to find patterns and connections that would otherwise be difficult to find. This technology is popular with many businesses because it allows them to learn more about their customers and make smart marketing decisions. Here is overview of business problems and solutions found using data mining technology.
3.1. FBTO Dutch Insurance Company
Challenges
To reduce direct mail costs.
Increase efficiency of marketing campaigns.
Increase cross-selling to existing customers, using inbound channels such as the company’s sell center and the internet a one year test of the solution’s effectiveness.
Results
Provided the marketing team with the ability to predict the effectiveness of its campaigns.
Increased the efficiency of marketing campaign creation, optimization, and execution.
Decreased mailing costs by 35 percent.
Increased conversion rates by 40 percent.
3.2. ECtel Ltd., Israel
Challenges
Fraudulent activity in telecommunication services.
Results
Significantly reduced telecommunications fraud for more than 150 telecommunication companies worldwide.
Saved money by enabling real-time fraud detection.
3.3. Provident Financial’s Home credit Division, United Kingdom
Challenges
No system to detect and prevent fraud.
Results
Reduced frequency and magnitude of agent and customer fraud.
Saved money through early fraud detection.
Saved investigator’s time and increased prosecution rate.
3.4. Standard Life Mutual Financial Services Companies
Challenges
Identify the key attributes of clients attracted to their mortgage offer.
Cross sell Standard Life Bank products to the clients of other Standard Life companies.
Develop a remortgage model which could be deployed on the group Web site to examine the profitability of the mortgage business being accepted by Standard Life Bank.
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Results
Built a propensity model for the Standard Life Bank mortgage offer identifying key customer types that can be applied across the whole group prospect pool.
Discovered the key drivers for purchasing a remortgage product.
Achieved, with the model, a nine times greater response than that achieved by the control group.
Secured £33million (approx. $47 million) worth of mortgage application revenue.
3.5. Shenandoah Life insurance company United States.
Challenges
Policy approval process was paper based and cumbersome.
Routing of these paper copies to various departments, there was delays in approval.
Results
Empowered management with current information on pending policies.
Reduced the time required to issue certain policies by 20 percent.
Improved underwriting and employee performance review processes.
3.6. Soft map Company Ltd., Tokyo
Challenges
Customers had difficulty making hardware and software purchasing decisions, which was hindering online sales.
Results
Page views increased 67 percent per month after the recommendation engine went live.
Profits tripled in 2001, as sales increased 18 percent versus the same period in the previous year.
4. Conclusion
Data mining has importance regarding finding the patterns, forecasting, discovery of knowledge etc., in different business domains. Data mining techniques and algorithms such as classification, clustering etc., helps in finding the patterns to decide upon the future trends in businesses to grow. Data mining has wide application domain almost in every industry where the data is generated that’s why data mining is considered one of the most important frontiers in database and information systems and one of the most promising interdisciplinary developments in Information Technology.
5. References
- Jiawei Han and Micheline Kamber (2006), Data Mining Concepts and Techniques, published by Morgan Kauffman, 2nd ed.
- Dr. Gary Parker, vol 7, 2004, Data Mining: Modules in emerging fields, CD-ROM.
- Crisp-DM 1.0 Step by step Data Mining guide from http://www.crisp-dm.org/CRISPWP-0800.pdf.
- Customer Successes in your industry from http://www.spss.com/success/?source=homepage&hpzone=nav_bar.
- https://www.allbusiness.com/Technology /computer-software-data-management/ 633425-1.html, last retrieved on 15th Aug 2010.
- http://www.kdnuggets.com/.
