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Delta Training
Customers Earn Sky Miles - correct answer AMEX card, Service Recovery, Flying w/Delta, Spending with Business Partners Benefits of Sky Priority - correct answer Customer Check in, Priority Boarding, Sky Club Lounge, Upgrades, Exclusive Reservation Line, "Need Help" Centers Delta Brand Attributes - correct answer Thoughtful, Reliable, Innovative Show Your Wings Pillars - correct answer Welcome Me, Empower Me, Delight Me, Know Me 3 Types of Oxygen - correct answer Built In, Compressed, Chemically Generated Communication System - correct answer Pax Call Lights, Interphone, PA Interphone Signal - correct answer High-Low Chime w/Red Light OBM Chapters - correct answer 1-Intro, 2-Bulletins, 3- Emergency Procedures, 4-First Aid, 5-Standards and Regulations, 6-Security, 7- Aircraft, 8-Reporting, Index AH - correct answer Pre-Departure, Safety, In-Flight, Arrival, Non-Routine, City Codes, Emergency (Hard Copy at jumpseat) Standards of Performance - correct answer Safety, Customer Service, Teamwork, Professionalism
Crew Resource Management (CRM) - correct answer Planning, Crew Coordination, Workload Management, Situational Awareness, Communication, Decision Making TEM - correct answer Threat and Error Management FA Accountables - correct answer SkyPro, ID, Passport, Cabin Key, Watch, Uniform Compliance, FAA Certification Card International Doc Kit - correct answer All Documents for International Travel, Seals for Carts, Pens First Class Seat Prep - correct answer Pillow, Blanket, Water Bottle Announcements - correct answer Meet FAA Requirements, Announce Delta Products, Identify Delta Partners (Coke, Starbucks, etc.) Cabin Is Secure - correct answer Verify Exit Seat Pax, Carry on Baggage Stowed, Close Overhead Bins Baggage Stowage Areas - correct answer Under Seats, Overhead bins, In Closets Exit Seat Verification - correct answer Pre-Screen Visually & Verbally, Verify aware sitting in exit row, ask willing and able to help with exit if necessary, request review safety card, tell FL when briefed D10 Procedures - correct answer Stop Music, Confirm OH Bins Closed, Exit Row Verified, Bags Stowed, Tell Gate Agent "Cabin is Secure", Close Door w/Captain concurrance Cabin is Secure - correct answer OH Bins Closed, Exit Row Verified, Bags Stowed
Child Restraint Systems (CRS) - correct answer May not be used in side or aft facing seats, in exit row,, or rows forward or aft of exit row, must not block pax access to emergency exit PEDS (Gate to Gate)/Noise Canceling Headphones - correct answer Not approved for Singapore or Jamacia Charging PEDS - correct answer May be plugged in during all phases of flight as long as does not block exit during taxi, takeoff, & Landing CA TO FL "Cabin is Ready for Take Off" - correct answer All Pax and FA in seats/Belted SRS - correct answer AC Emergency, Pax Non-Compliance/Misconduct, Medical, Other Safety Related Medical Assistance Form - correct answer Located in EFM, space for Air Notes on Back ASAP - correct answer Aviation Safety Action Program - non- punitive self-reporting of errors, De-identified FACTS - correct answer Flight Attendant Comment Tracking System Turbulence Identifiers - correct answer OCC, Flight weather viewer, auto TP uplink, CA/FA briefing After Turbulence - correct answer FL to call FD to ensure no further turbulence expected, all call, check for damages/injuries, inform FD if found, complete turbulence survey
reporting procedures - correct answer delta net portal (ifs) click ASAP/SRS/FACTS locates in all tools in bottom right corner EMERGENCY signal - correct answer 3 chimes repeated as necessary Door Safety FA - correct answer all doors disarmed, verify rows for pax, "Cabin Safety Check Complete" PEEEL - correct answer Potential ABPs, Emergency Equipment and Location, Exit Location and Operation, Emergency Procedures/Commands, Location of special assistance passengers
