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ASSIGNMENT 1 FRONT SHEET
Qualification BTEC Level 5 HND Diploma in Computing Unit number and title Unit 3: Professional Practice Submission date 23/06/2023^ Date Received 1st submission Re-submission Date Date Received 2nd submission Student Name Pham The Anh Student ID BH Class IT0603^ Assessor name Đinh^ Mai^ Hà Student declaration I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism. I understand that making a false declaration is a form of malpractice. Student’s signature Anh Grading grid
P1 P2 P3 P4 M1 M2 M3 D1 D
Summative Feedback: Resubmission Feedback:
Grade: Assessor Signature: Date: Signature & Date:
- I. Introduction
- II. Main body
- LO1. Demonstrate a range of interpersonal and transferable communication skills to a target audience.................................................
- and formats P1. Demonstrate effective design and delivery of a training event for a given target audience, using different communication styles
- Definition and important of communication
- 1.1 Verbal communication
- 1.1.1 Advantages and disadvantages of Verbal Communication
- 1.1.2 Non-verbal communication
- Communication styles
- Use different communication styles and formats with new employees
- P2. Demonstrate effective time-management skills in planning an event
- Definition and important of time-management
- development engineer jobs 5. Effective planning and time management process for events, chats, exchanges with managers in the company about software
- P3. Demonstrate the use of different problem-solving techniques in the design and delivery of an event
- Problem solving skills
- 6.1 The definition of problem-solving skills
- 6.2 The importance of problem solving skills
- 6.3 Some problem-solving techniques
- 6.4 Problems and solutions in the event and teamwork
- P4. Demonstrate that critical reasoning has been applied to the design and delivery of the event
- Critical reason.............................................................................................................................................................................
- 7.1 Definition and the importance of critical reason.....................................................................................................................
- 7.2 Some techniques to improve reflective thinking
- 7.3 Apply to given solution
- III. Conclusion
- IV. References
- Figure 1: Communication skills Table of Figure
- Figure 2: Verbal communication
- Figure 3: Non-Verbal communication
- Figure 4: Communication style
- Figure 5: Time-Management skills.......................................................................................................................................................
- Figure 6: Planning
- Figure 7: Cost estimate sheet
- Figure 8: 1st day schedule board
- Figure 9: 2nd day schedule board........................................................................................................................................................
- Figure 10: Problem solving skill
- Figure 11: Critical Thinking skills
- Figure 12: Critical thinking techniques................................................................................................................................................
- Good communication will help build your career, opening up good opportunities for you to seize.
- The type of communication skills includes: verbal communication and non-verbal communication skills. 1.1 Verbal communication Verbal communication
- Verbal communication is a form of verbal communication, exchange or sharing of information with others. 1.1.1 Advantages and disadvantages of Verbal Communication
- Advantages
- Conveys Message Effectively: The verbal communication of information makes it easier for others to perceive it.
- Verbal communication helps individuals get a quick response. Motivational verbal feedback enhances work productivity and individuals stay inspired throughout the process.
- Difficult to understand long information: When communicating orally, listeners will perceive information easily if it has short content, conveying too long information verbally will make it difficult for listeners to understand. perceived and less effective.
- If the wrong language is used, others will misunderstand: Since verbal communication depends on language, individuals can be completely wrong with how to use it. Important meetings, discussions or conferences can be turned upside down due to miscommunication or language errors by any individual.
- Hard to understand: If in the process of using the wrong language when composing information, readers may not understand what you mean in that message.
- Lack of emotion: when you want to converse with someone in non-verbal, there are times when they will not be able to understand the emotion in your statement and sometimes they will misunderstand you.
- Communication styles. Communication style
- In addition to the types of communication, communication styles are also an important part of communication to be able to communicate well and communication styles include: Passive, aggressive, passive-aggressive, and assertive.
- Passive: Passive communicators are typically quiet and don’t seek attention. They may act indifferent during debates and rarely take a strong stance or assert themselves.
- Aggressive: Aggressive communicators frequently express their thoughts and feelings and tend to dominate conversations, often to the detriment of others.
- Passive – aggreessive: Passive-aggressive communicators may seem passive on the surface but often have more aggressive motives that motivate their actions.
- Assertive: Assertive communicators share their thoughts and ideas confidently, but they’re always respectful and polite.
- Use different communication styles and formats with new employees.
- As a manager of a software development company, it is necessary to have good communication skills so that new employees feel good about their behavior in communication and understand what they are saying and especially the words need to be clear so that they can listen and grasp about the training event create, and here are some ways to communicate and apply the communication styles and formats outlined above:
- Combination of verbal and non-verbal: The combination of fluent, clear speaking and good nonverbal communication will help the other person feel satisfied with the speaker and they can easily listen and understand what we are saying.
- Prioritize assertiveness in communication: Assertive style is honest and clear, so adopting this communication style will help them feel confident with the speaker and they feel our honesty in conveying information.
- Active listening: listen to the other person's perspectives and feelings about the information during the training event so that we can come up with concrete solutions.
- Effective planning and time management process for events, chats, exchanges with managers in the company about software development engineer jobs. Planning
- Planning And event time management needs to have specific and clear processes to be able to plan quickly and perfect event time, the planning and time management process includes:
- Define event types and goals.
- Identify guests to join the event.
- Identify the idea and theme of the event.
- Determine time and place.
- Estimate organizational costs for the company.
- Identify and establish partnerships & sponsors.
- Scenario and event schedule.
- Organize event review, check risks and arising issues.
- Evaluate and learn from experience. Based on the above process, we were able to come up with some detailed information and schedule plans about the event as follows:
- Event Type: WorkShop Event.
- Objective Event: Help new employees develop their abilities and prepare to develop their programming skills during upcoming training.
- Target Audience: Including divisions in the company:Senior Management, Human Resources Department, Training Department, IT Department, partners and sponsors.
- Event theme: Programming Skills - Career Paths.
- Time and place: Day 1: 8:00 – 11:00 AM at Organizaiton Event Center. Day 2: 7h30 – 15:00 at VC Corp.
Day 1 : Event period Time Content Executor Note Begin 8:00 – 8:20 Singing and musical performances Art Team 8:20 – 8:30 MC introduces the program and guests to the event
MC
8.30 – 9:00 An introduction to the culture and highlights of the business Director 9:00 – 9:20 Presentation of the sponsor's cohesion and cooperation with our business Partner Main Stage 9:20 – 9:40 About the training process and upcoming business tour HR Leader, Trainning Team Leader 9:40 – 10:00 Organize mini-games for New employees New employees, MC 10:00 – 10:30 The conversation shared the programming experiences of software development team members Team leader and software development team members. End 10:30:11:00 Answer questions from new employees, announce when and where to visit and experience the business the next day and end the event
MC
1st day schedule board
Day 2 : Time Content Note 7:30 - 8:00 Gather employees to visit and experience the business at the company's lobby 8:00 - 9:00 Visit the company's departments and facilities 10:00 – 11:00 Participate in a training session on software development 11:00 – 13:00 Lunch and lunch break at the company 13:00 – 15:00 Continue the training process and summarize the training process 2nd day schedule board
- Organize event review, check risks and arising issues:
- About the rehearsal: Review of proposed art performances. Review on operational ability and MC operations. Review on audio and video technology.
- About check risks and arising issues: Check facilities, materials and equipment to ensure service for event organization. Check and ensure the progress of completing the event hall. Ensure human resources to organize the event and need more backup people, avoid the lack of manpower and cause problems during the event. Definitively fix technical problems of sound and image in the rehearsal session to make the upcoming event take place perfectly.
6.2 The importance of problem solving skills
- Problem solving is a skill that everyone needs in life because:
- It is a vital skills for your professional and personal life.
- It is a key skill that is assessed at job interview.
- They are proactive thinkers who like to get things done.
- Can help you progress more quickly and boost your career opportunities. 6.3 Some problem-solving techniques.
- Problem solving techniques include the following:
- Defining a problem: Diagnose the situation so that your focus is on the problem, not just its symptoms.
- Generate alternative solutions: Postpone the selection of one solution until several problem-solving alternatives have been proposed. Considering multiple alternatives can significantly enhance the value of your ideal solution.
- Evaluate and select an alternative: Skilled problem solvers use a series of considerations when selecting the best alternative.
- Implement and follow up on the solution: Implement the proposed solutions and always test and monitor the implementation of the solution. 6.4 Problems and solutions in the event and teamwork.
- About the event, during the design and allocation process, the design through inspection is still incomplete, the lighting and sound area is not really perfect, about the work allocation and teamwork, the The allocation of work is still not favorable and there is still disagreement on opinion and in the group, the situation that the members of the working group do not get along with each other and even there is no cooperation among the members in the group. group.
- Here are some solutions
- In terms of design, it is necessary to improve the hall and sound processing techniques need to be Professional.
- About allocating work to team members, needing to focus on groups and solve problems. issues of disagreement and cooperation among team members, so that teams can work more efficiently and events run better. P4. Demonstrate that critical reasoning has been applied to the design and delivery of the event
- Critical reason 7.1 Definition and the importance of critical reason Critical Thinking skills
- Critical reasoning involves the ability to actively and skillfully conceptualize, analyze, question and evaluate ideas and beliefs.
- This is an important skill in business, but very few people have it and they rarely practice it, and then there are some important elements of critical thinking.
- In a fast-paced and dynamic business environment, critical thinking skills empower individuals to assess complex situations, identify potential risks and opportunities, and develop effective strategies.
- Critical thinking promotes effective communication and collaboration in the workplace.
- By using critical thinking, we can approach challenges with logical and systematic thinking, helping to solve problems more effectively and improve decision-making.
