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Direct Care Settings.docx Direct Care Settings.docx
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Direct Care Settings - correct answer ✅Provide care directly to a patient, resident or client who seeks services from the organization, "Provision of Care" Non-Direct Care Setting - correct answer ✅Not directly involved in providing care to persons needing health services, support the care of individuals through products and service made available to direct care settings. (home health care, pharmacist, medical equipment sales) Internal Domains of Health Services Administration - correct answer ✅Staffing, Budgeting, Quality Services, Patient Ratification, Physician Relations, Financial Performance, Technology, New Service Development External Domains of Health Services Administration - correct answer ✅Community Demographics/Need, Licensure, Accreditation, Regulations, Stakeholder Demands, Competitors, Medicare and Medicaid, Managed Care Organization/insurers Definition of Management - correct answer ✅The process comprised of social and technical functions and activities, occurring within organizations for the purpose of accomplishing predetermined objectives through human and other resources. Managers work through others to accomplish organizational goals. Management function
Planning - correct answer ✅This function requires the manager to set a direction and determine what needs to be accomplished. It means setting priorities and determining performance targets. Management function Organizing - correct answer ✅The overall design of the organization to the specific division, unit, or service for which the manager is responsible. (work assignments) Management function Staffing - correct answer ✅Acquiring and retaining human resources. Developing and maintaining the workforce through various strategies and tactics. Management function Controlling - correct answer ✅Monitoring staff activities and performance, and taking the appropriate actions for corrective action to increase performance. Management function Directing - correct answer ✅Initiating action in the organization through effective leadership and motivation of and communication with subordinates. Managerial Competencies CONCEPUTAL SKILLS - correct answer ✅Those skills that involve the ability to critically analyze and solve complex problems. 1) a manger conducts an analysis of the best
Measures of Performance: - correct answer ✅Collection of information for the purpose of understanding current performance and seeing how performance changes or improves over time. Measures: instruments or tools used for measuring Dashboard - correct answer ✅ways to measure organizational performance (bar graph) ACHE - correct answer ✅American College of Healthcare Executives: professional organization for Healthcare Executives/Managers. TJC - correct answer ✅The Joint Commission: is a United States based nonprofit tax-exempt organization that accredits more than 20,000 heath care organizations and programs in the United States. CMS - correct answer ✅Centers for Medicare and Medicaid Services: is a federal agency within the United States Department of Health and Human Servies leadership competencies - correct answer ✅More forward thinking set direction for the organization Motivate employees and stakeholders Keep entity on course Effective spokespersons Determine straggles for future
Transform organization Leadership protocals - correct answer ✅Professionalism Reciprocal trust and respect Confident, optimist, passionate Being visible Open communicator Risk taker Admitting fault Extrinsic Rewards: TANGIBLES - correct answer ✅Money Benefits Flexible schedules Job responsibility Promotions Praise/ feedback Motivational Strategies - correct answer ✅Except the best Reward the desired behavior Create a FUN(Focused, Unpredictable, Novel) approach Reward employees to enhance performance and motivate Tailor reward Focus on revitalizing employees Get subordinates to take responsibility for their own motivation