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Effective Communication Skills Introduction — Effective Communication Skills 1. Introduction - Effective Communication Skills 1.1 The Importance of Communication In a survey conducted by the Katz Business School at the University of Pittsburgh, organizations rated communication skills as the most important factor used in selecting their management staff. The study found that oral and written communication skills were important in predicting job success, as was the ability to communicate well with others in the workplace. A University of Pittsburgh study found that the most important factor in selecting managers is communication skills. This makes sense when you think about it. If you can communicate well, you can get your message across to others in an effective way and they then have accurate instructions to complete their assigned tasks. If you are not able to communicate well, the messages you send get lost in translation. Communication breakdowns result in barriers against your ability to develop both professionally and personally. Even though communications skills are so important to success in the workplace, there are many individuals who find these skills to be a stumbling block to their progress. They struggle to convey their thoughts and ideas in an accurate manner, making it difficult to progress and nearly impossible to lead well. However, there is hope for anyone who finds communicating to be difficult. These skills can be practiced and learned. It takes learning about how communication works, how to communicate exactly what it is you want to say, what mode of communication is best, and what factors are influencing the ability for you to send and receive messages with acumen. 1.2 What Is Communication? When asked to define communication, how would you respond? Most people will relate to the forms of communication — talking or listening. But communication goes beyond that. Communication involves getting information from one person to the other person. Yet even this is not a complete definition because communicating effectively involves having that information relayed while retaining the same in content and context. If I tell you one thing and you hear another, have I communicated? Communication is the art and process of creating and sharing ideas. Effective communication depends on the richness of those ideas. Download free ebooks at BookBooN.com 
