












Study with the several resources on Docsity
Earn points by helping other students or get them with a premium plan
Prepare for your exams
Study with the several resources on Docsity
Earn points to download
Earn points by helping other students or get them with a premium plan
A comprehensive overview of effective communication and motivation strategies in management. It explores various communication channels, barriers to effective communication, and techniques for overcoming them. The document also delves into different theories of motivation, including maslow's hierarchy of needs, erg theory, and mcclelland's three-need theory. It further examines supervisory approaches for attaining positive employee motivation, including job redesign, job rotation, and the abc method. The document concludes with a discussion on decision-making processes and styles, emphasizing the importance of supervisory involvement in managing change.
Typology: Exams
1 / 20
This page cannot be seen from the preview
Don't miss anything!













corrective justice - ✔️ ✔️ involves fairness in the way punishments for lawbreaking are assigned and damages inflicted on individuals and communities are addressed
recognition justice - ✔️ ✔️ demands an acknowledgment of social differences and the unjust distribution of environmental risks
social justice - ✔️ ✔️ demands that the members of every class have enough resources and enough power to live and thrive, and that the privileged be accountable to the wider society for the way they use their advantages
Preparation and planning - ✔️ ✔️ Supervisors should know what they want and should plan the steps needed to attain their objectives, before communicating.
Using feedback - ✔️ ✔️ Feedback: The receiver's verbal or nonverbal response to a message.
Timely and useful information - ✔️ ✔️ Employees must know what is expected and what is not allowed. Supervisors can do this by asking, "what information do my employees need to do their jobs?"
Direct and clear language - ✔️ ✔️ Supervisors should avoid long, technical, complicated words
KISS technique; keep it short and simple
A calm atmosphere - ✔️ ✔️ Tension and anxiety are serious barriers to effective communication. Supervisors should always strive to communicate when both parties are calm and unburden by unusual tension or stress.
Downward communication - ✔️ ✔️ usually is informative and directive and requires subordinates to act
Upward communication - ✔️ ✔️ sually involves informing and reporting, including asking questions, making suggestions, and lodging complaints
Horizontal communication - ✔️ ✔️ communication between departments or people at the same levels but in charge of different functions
MBWA (management by walking around) - ✔️ ✔️ going where the action is and asking probing questions to receive upward communication
The Grapevine - ✔️ ✔️ nformal, unofficial communication channel
Things to know about the grapevine - ✔️ ✔️ it's impossible to eliminate the grapevine
Share info as you get it
f you don't know all the facts, admit it
Consider deliberately using influential employees to get information out
Avoid speculating to employees you'll be starting rumors yourself
Immediately act to refute or investigate harmful/serious rumors
Barriers to effective communication - ✔️ ✔️ Too much information (TMI)
Jargon
Status
Filtering
Resistance to Change
Stereotyping
Too much information (TMI) - ✔️ ✔️ overloading people with information, much of it not helpful; long, wordy emails, etc.
Jargon - ✔️ ✔️ language specific to a particular occupation or speciality that can confuse those not familiar with it
communication - ✔️ ✔️ The process of transmitting information and understanding
requirements for effective communication - ✔️ ✔️ •Communication always involves at least two people: a sender and a receiver
Repetition of messages - ✔️ ✔️ It often helps to repeat a message several times, preferably using different words and methods.
Reinforcing words with action - ✔️ ✔️ To succeed as communicators, supervisors must complement their words with appropriate and consistent actions.
How to effectively manage meetings with the boss - ✔️ ✔️ Respect the boss's time.
Check your motives.
Analyze the boss's listening style.
Plan your agenda.
Do not go to the boss "naked."
Commit to the truth.
Advertise success.
Learn to say no.
Do not keep information from your boss.
Anticipate problems.
Meet periodically to clarify expectations.
Do not be a complainer.
Do not put the boss on the defensive.
Leave on a positive note.
Make a resolution.
Motivation - ✔️ ✔️ A willingness to exert effort toward achieving a goal, stimulated by the effort's ability to fulfill an individual need
Maslow's Hierarchy of Needs Threory - ✔️ ✔️ suggests that employee needs are arranged in priority order such that lower order needs must be satisfied before higher order needs become motivating.
ERG Theory - ✔️ ✔️ Existence - Physiological and safety needs
Relatedness - Social and external esteem needs
Growth needs - Self actualization and internal needs
McClelland's Three - Need Theory - ✔️ ✔️ Needs for Achievement (nACH)
Needs for Affiliation (nAFF)
Needs for power (nPOW)
Needs for Achievement (nAch) - ✔️ ✔️ The need to set and complete difficult and/or new tasks.
Needs for Affiliation (nAFF) - ✔️ ✔️ The need to join groups and spend time maintaining social ties
Needs for power (nPOW) - ✔️ ✔️ The need to exert influence over others or to be in position or control.
Motivation - Hygiene Theory - ✔️ ✔️ factors in the work environment primarily influence the degree of job dissatisfaction, while intrinsic job content factors influence the amount of employee motivation
Expectancy Theory - ✔️ ✔️ The theory of motivation that holds that employees perform better when they believe such efforts lead to desired rewards
Equity Theory - ✔️ ✔️ Explains a person's desire for "fairness" in the workplace
Outcomes vs. inputs
If an employee thinks his/her ratio of outcomes vs. inputs is less than another worker, they will take action to achieve "equity" or "fairness"
Supervisory Approaches for Attaining Positive Employee Motivation - ✔️ ✔️ Job Redesign
Job Rotation
Establish Decision Criteria
Develop Alternatives
Evaluate the Alternatives
Select the Best Alternative
Follow Up and Appraise the Results
Defining the Problem - ✔️ ✔️ Avoid making snap decisions pinpoint the problem before going any further
A problem arises when there is difference between the way things are and the way they should be
Analyzing the Problem - ✔️ ✔️ Only after gaining a clear understanding of the problem can the supervisor decide how important certain data are and what additional information to seek
Is information/data factual and pertinent to the problem
Establishing Decision Criteria - ✔️ ✔️ The supervisor must know which criteria is most important and prioritize them
Standards or measures to use in evaluating alternatives
Developing Alternatives - ✔️ ✔️ The supervisors should consider as many solutions as can reasonably be developed
A decision is only as good as the best alternative identified
Evaluating the Alternatives - ✔️ ✔️ Begin by eliminating any that do no meet the supervisor's decision criteria and ethical standards
Supervisors should try to foresee the probable desirable and undesirable consequences of each alternative
Taking no action is still a decision
Selecting the Best Alternative - ✔️ ✔️ optimizing - meets most or all decision criteria
Satisficing - Selecting the alternative that meets the minimal decision criteria
Follow Up and Appraise the Results - ✔️ ✔️ The decision making process is incomplete without some form of follow
if something is noticed to have gone wrong in the follow up, the decision making process must start all over again
Decision making styles - ✔️ ✔️ deep thinker
consensus builder
convenience seeker
group commander
free spirit
deep thinker - ✔️ ✔️ decisions are made based on the facts and evidence research
consensus builder - ✔️ ✔️ Decisions are made that are acceptable to the group from shared info and idea
convenience seeker - ✔️ ✔️ Decisions are made based on the easiest method readily available
group commander - ✔️ ✔️ Decisions are made using the available info without help from others
free spirit - ✔️ ✔️ Decisions are made based on personal feelings and the feelings of others
Reasons supervisory involvement is important when going through change - ✔️ ✔️ Mitigate problems
Success or failure of a change is often directly linked to a supervisor's ability to anticipate and resolve resistance to change
Reasons employees resist change - ✔️ ✔️ Change disturbs the environment in which people exist
Many employees fear change because they cannot predict what the change will mean in terms of their positions, activities, or abilities
Nature and complexity of activities
Objective performance standards
Use of "leads" or a "lead person"
organizational chart - ✔️ ✔️ help visually depict an organizational structure
Job description - ✔️ ✔️ Written description of the principal duties and responsibilities of a job
Job specifications - ✔️ ✔️ Written description of the personal qualifications (SKA's) needed to perform a job adequately
Division of work (specialization) - ✔️ ✔️ Dividing work into components and specialized tasks to improve efficiency and output
Departmentalization - ✔️ ✔️ The process of grouping activities and people into distinct organizational units
formal organizational structure - ✔️ ✔️ Consists of the departments, positions, functions, authority, and reporting relationships
Should represent the best way an organization can accomplish its objectives and functions
Project Management Organizational Structure - ✔️ ✔️ a hybrid structure in which regular (functional) line and staff departments coexist with project teams made up of people from different departments
Benefits of Project Management Organizational Structure - ✔️ ✔️ Focus special talents from different departments on specific projects for certain periods
Disadvantages of Project Management Organizational Structure - ✔️ ✔️ Can have problems with direct accountability in that it violates the unity of command principle and schedules employees across several projects
Line authority - ✔️ ✔️ The right to direct others and to require them to conform to decisions, policies, rules, and objectives
Staff authority - ✔️ ✔️ The right to provide counsel, advice, support, and service in a person's areas of expertise
Line and staff type organizational structure - ✔️ ✔️ Structure that combines line and staff departments and incorporates line and staff authority
Concepts of planning an effective meeting - ✔️ ✔️ Have a plan and an agenda
Select participants who will bring knowledge and expertise to the meeting
Notify participants well in advance of the meeting.
Begin the meeting on time.
Try to stay on the subject and adjourn on time, but make adjustments as necessary
Follow up, including distributing a summary of the meeting (minutes) and actions to be taken
Human resource management (HRM) - ✔️ ✔️ Organizational philosophies, policies, and practices that strive for the effective use of employees
Human resources (HR) department - ✔️ ✔️ Department that provides advice and service to other departments on human resource matters
Roles of the Human Resources Department - ✔️ ✔️ Manage the HR process within an organization
Develop and initiate strategic initiatives that support the organization's mission and objectives
Staffing/Hiring
Training and Development
Labor and Employee Relations
Safety and Health Compliance
general steps a supervisor should take when reviewing job applications prior to an interview - ✔️ ✔️ Review the Applicant's Background
understanding the Consequences of Failing to Check Adequately
Religion
Education
Organizations
Orientation - ✔️ ✔️ The process of smoothing the transition of new employees into the organization
Onboarding - ✔️ ✔️ new employees acquire the necessary knowledge, skills, and behaviors in order to become effective organizational members and insiders
Different approaches to training employees - ✔️ ✔️ On the job
Off the job How should we balance multiple potential uses of public land? - ✔️ ✔️ The debate is often between those that want to manage for public uses (biodiversity, recreation) with those that want to use for private benefits (resource extraction)
Federal Public Land - ✔️ ✔️ -30% of US land is owned by the government
Bureau of Land Management - ✔️ ✔️ -established in 1946 through consolidation of general land office and US Grazing service
US forest service - ✔️ ✔️ -established in 1905 and located within the US department of agriculture
US Forest Service - ✔️ ✔️ -responsible for implementing he national forest management act (1976)
US Forest Service - ✔️ ✔️ Shifting mission over the years
why has it been so difficult to bring more of an "environmental" approach to managing public lands? - ✔️ ✔️ -hisotry and mission for managing for mutliple use
agency capture - ✔️ ✔️ Agency capture describes a situation in which a particularistic interest -- political, economic, or both - co-opts an agency's activities and decisions.
iron triangle - ✔️ ✔️ An iron triangle is the term used to describe a relationship that develops between congressional committees, the federal bureaucracy and interest groups
national monuments as a conservation tool? - ✔️ ✔️ -1906 antiquities act empowers presidents and congree to set aside public land as "national monuments"
efforts to change/rescind national monuments - ✔️ ✔️ -changes to national monuments in december 2017
what is ANWR? - ✔️ ✔️ -Arctic National Wildlife Refuge
characteristics of EJ movement - ✔️ ✔️ -comprised of true "grassroot" organizations
environmental justice - ✔️ ✔️ the fair treatment and meaningful involvement of all people regardless of race, color, national origin, or income with respect to the development, implementation, and enforcement of environmental laws, regulations, and policies.
environmental racism - ✔️ ✔️ any policy, practice, or directive that differentially affects or disadvantages individuals, groups, or communities based on race or color
distributive justice - ✔️ ✔️ involves the equitable distribution of the burdens resulting from environmentally threatening activities or of the environmental benefits of gov't and private sector programs
procedural justice - ✔️ ✔️ involves the need for democratic decisions that are inclusive and representative of affected individuals
sacrifice zones - ✔️ ✔️ Often "fenceline communities" of low-income and people of color, or toxic "hot spots" where residents live right next to heavily polluted industries or military bases
Chester Pennsylvania - ✔️ ✔️ -below poverty line
EJ movement - ✔️ ✔️ -first national people of color environmental leadership summit (1991)
EJ location studies - ✔️ ✔️ -numerous researchers have shown positive correlations between race, class, and the location of
EJ pollution levels - ✔️ ✔️ -several studies have found positive correlations between minority and low-income communities and levels of:
EJ environmental enforcement - ✔️ ✔️ -studies of regulatory enforcement of CAA, CWA, and RCRA suggest both race and class disparities
five common explanations for disparities in siting outcomes - ✔️ ✔️ -scientific rationality
president Clinton's executive order 12898 - ✔️ ✔️ fed agaencies are required to:
Clinton's Executive Order 12898 - ✔️ ✔️ key components:
civil rights act VI - ✔️ ✔️ - title VI prohibits recipients of federal financial assistance from discrimination on the basis of race, color, ornaional origin in their programs or activities
1992 UNFCCC treaty- important features - ✔️ ✔️ -as a "framework convention" treaty sets out broad strategies for countries work jointly to address climate change
1997 kyoto protocol - ✔️ ✔️ contentious issues:
EPA regulation during the obama admin - ✔️ ✔️ clean power plan: CO2 limits for exsiting coal power plants proposed in june 2014
clean energy mandates - ✔️ ✔️ -requires electirc power generators to rpovide some percentage of power from "clean sources"
cap and trade - ✔️ ✔️ -gov begins by setting the desired level of emissions
carbon tax - ✔️ ✔️ basic idea: impose fee/tax on CO2 equivalent of GHG emissions from a set of sources
carbon tax- implementation - ✔️ ✔️ -downstream: at point of use of fuels, such s power plants, factories, motor vehicles upstream: fossil fuel suppliers, such as coal miners, refineries, natural gas producers, importers 1997 kyoto protocol- features of treaty - ✔️ ✔️ -regulated six GHGs: CO2, nitrus oxide, perflurocarbons, HFCs, sulfur hexafluoride ways to meet target:
2015 paris agreement - ✔️ ✔️ -each nation committed its own set of emission reduction commitments
Glasgow - ✔️ ✔️ -151 countries submitted updated "nationally determined contributions"