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Facilities Management Final exam questions
- Which of the following elements is not a way by which hospitality facility creates a visible, marketable identity for its products? a. The style of signage b. the maintenance of back-of-house areas c. a distinctive color scheme use interior or exterior design d. the characteristic appearance of the building itself: B. The maintenance of back-of-house areas
- the two primary facility-related operating expenses for a hospitality busi-ness are: a. land and insurance b. financing fees and professional fees c.accounting services and legal services d. property operation and maintence (POM) and utilities: D. Property operation and maintenance (POM) and utilities
- Budgetary responsibility for the POM and utilities expenditures belongs to which of the following departments? a. security b. accounting c. engineering d. rooms: C. engineering
- The major element of the utilities expenditure is: A. fuel (gas, oil, propane) b. electricity
2 / 55 c. steam d. water and wastewater: B. electricity
- Which of the following statements regarding a building's initial construction and ongoing maintenance costs is true? a. There is little correlation between a building's initial construction cost.... b. one advantage of higher initial construction.. c. the more a building costs initially to construct, the more it generally costs d. none of the above: C. The more a building costs initially to construct, them more it generally costs
- Which of the following is not a CapEx item? a. replacement and refurbishment of FF&E b. structural changes made to meet the regulatory requirements of the Amer-icans with Disabilities act c. telecommunications trunk line chargers d. renovations of buildings component: C. telecommunications trunk line chargers
- Which of the following is a consideration when determining whether to repair or replace a piece of equipment? a. the age of the equipment b. the availability c. the effects of repair on equipment efficiency d. all of the above: D. all of the above
- Which of the following series best describes the order of priority a facilities manager should establish when approaching a maintenance or repair task? a. (1) safety, (2) legality, (3) service b. (1) legality, (2) safety, (3) service c. (1) service, (2) legality, (3) safety d. (1) safety, (2) service, (3) legality: A. (1) safety, (2) legality, (3) service
4 / 55 c. routine maintenance d. predictive maintenance: A. scheduled maintenance
- A form used for all major pieces of equipment to record important mainte-nance information is called: a. material safety data sheet b. room data card c. rooms checklist d. equipment data card: D. equipment data card
- A room data card typically includes all of the following components except: a. a detailed outlive of the process to follow for requisitioning any new room furniture, fixtures, or equipment b. space for scheduling and verifying the preventive maintenance dates for the room c. information about the major HVAC and electrical services in a room d. Some equipment warranty information: A. a detailed outline of the process to follow for requisitioning and new room furniture, fixtures, or equipment
- Material safety data sheets (MSDS): a. inform employees about potentially hazardous materials used in the work-place and explain how to work with these materials b. do not tell employees any procedures in case of an accident c. are written and supplied to hospitality organizations by the U.S. govern-ment d. explain where in the hospitality facility an employee can find training manuals and vdieotapes that show how equipment can be repaired safety.: A. inform employees about potentially hazardous materials used in the workplace and explain how to work with these materials
- Which of the following statements about emergency and breakdown main-tenance is true?
5 / 55 a. an effective maintenance management system greatly reduces the need for emergency maintenance b. Even the best ongoing maintenance possible will not eliminate all emer-gency maintenance b. even the best ongoing maintenance possible will not eliminate all emer-gency maintenance needs c. Emergency and breakdown maintenance tends to be quiet costly d. All of the above: D. All of the above
- All of the following provisions are normally included in a maintenance contract except: a. A schedule of frequency of work and specific duties b. a cancellation clause c. specific fees for the work to be done d. automatic renewal: D. automatic renewal
- The largest portion of the maintenance departments POM expenditure is usually" a. water and sewage charges b. wages and benefits c. operating supplies d. electrical and mechanical equipment: B. wages and benefits
- Facilities benchmarking for establishing goals for quality is based on" a. statistical analysis b. quality milestones c. comparisons d. quality circles: C. comparisons
- Responsibility for safety and security in a hospitality facility rests with: a. corporate and line management b. the facilities maintenance department
7 / 55 property? a. ensuring all staff members are trained in fire prevention and response b. inspecting the buildings electrical systems only in response to a fire c. storing combustible trash near the building, particularly on a loading dock d. cleaning linen chutes in laundry areas on an infrequent basis.: A. ensuring all statt members are trained in fire prevention and response
- Which of the following fire-control devices limit the spread of fire in duct-work where the duct penetrates walls and floors?
8 / 55 a. fire dampers b. smoke dampers c. smoke sensors d. pressurization systems: A. fire dampers
- Stairwell pressurization systems are designed to: a. deprive stairwell fire of oxygen for combustion b. draw oxygen away from fires to slow their spread c. keep stairwells relatively free of smoke d. prevent stairwell doors from opening: C. keep stairwells relatively free of smoke
- In a hotel with electronic locks, the need to retrieve keys is greatly reduced because the combinations of the rooms are changed: a. daily b. every week c. every six months d. when a new guest registers for the room: D. when a new guest registers for the room
- The Green Hotel Initiative of the Coalition for Environmentally Responsible Economics (CERES) urges lodging industry corporate members to include environmental considerations when making decisions a. purchasing b. staffing c. marketing d. accounitng: A. puchasing
- The volume of waste and garbage can be reduced by as much as 75 to 80 percent by the process of: a. pulping b. burning
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- Submetering allows energy usage to be specific operations and departments a. pro-rated across b. matched and charged to c. refused to d. subtracted from: B. matched and charged to
- Which of the following actions can reduce energy load? a. keeping accurate energy records b. replacing existing shower heads with high-volume types c. using the least costly energy source d. installing window film: D. installing window film
- What can managers do to curb the negative attributes of a hotels fleet of vehicles? a. power vehicles with clean fuels such as natural gas b. purchase fuel- efficient vehicles c. implement measures to curtail the use of vehicles d. all of the above: D. all of the above
- Which of the following is an example of land-use planning that can be benefit a property economically? a. demolishing existing buildings instead of converting them for reuse b. positioning newly constructed buildings in an effort to reduce energy costs c. retaining a cultural and social fabric by tearing down old buildings d. all of the above: B. positioning newly constructed buildings in an ettort to reduce energy costs
- If there is a concern that a proposed environmental initiative might result in negative customer reaction, a hotel general manger should:
11 / 55 a. reconfigure the initiative so that is looks different from the original, even though it is essentially the same plan b. rewrite those parts of the initiative perceived as unacceptable to municipal
13 / 55 d. anticipate a complete renovation of the properties plumbing system: B. Thoroughly test them before installing them throughout the property
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- Which of the following is a common treatment for water contaminated by coliform bacteria? a. reverse osmosis b. chlorination c. filtration d. iodinization: B. Chlorination
- Swimming pools naturally tend to become more than desired a. chlorinated b. alkaline c. aerated d. acidic: B. Alkaline
- Heat pump water heaters: a. use combustion and require a flue b. transfer heat with less efficiency than electric resistance heaters c. extract heat from an air source and transfer it to water that is being heated d. do all the above: C. extract heat from an air source and transfer it to water that is being heated
- The outbreaks of Legionnaires Disease in the mid- showed hoteliers the importance of: a. increasing hot-water temperatures for the guest room showers to be more than 115F b. effective cooling-tower treatment programs c.preventing convection attendance (and other hotel guests) from swimming too long in hotel swimming pools d. effective water-softening programs: B. ettective cooling-tower treatment programs
- What are some reasons for hospitality business to reduce water usage?
16 / 55 c. increasing water availability d. both A and B: D. both A and B
- The cost to heat water is usually the cost of the water that is heated a. lower than b. the same as c. higher than d. inversely related to: C. higher than
- Electricity is the used energy source within the hospitality industry a. least costly and least b. most costly and most widely c. most costly and least d. least costly and most widely: B. most costly and most widely
- Which of the following protective devices should be used where water and electricity may both be found (such as bathrooms and spas) a. time-delay circuit breakers b. standard circuit breakers c. fuses d. ground fault circuit interrupts: D. ground fault circuit interrupts
- Electrical systems consist of: a. a source, a distribution system, and control devices connected to various pieces of equipment b. a feeder system, a distribution system, and control devices connected to various pieces of equipment c. a source, a distribution system, and transformer devices connected to various pieces of equipment d. a source, a utility system, and control devices connected to
17 / 55 various pieces of equipment: C. a source, a distribution system, and transformer devices connected to various pieces of equipment
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- An electrical energy charge (the amount the user must pay for electricity) is based on: a. a calculated estimate of the amount of electricity used, derived from previ-
20 / 55 ous years' usage b. square footage of the facility c. the actual metered amount of electricity used by a customer d. a flat per-month rate plus a negotiated amount for usage above and beyond that covered by the flat rate: C. the actual metered amount of electricity used by a customer
- You are the facilities manager at a hotel. After a five-hour power outage, the hotels power is restored. To avoid a high demand charge, you should notify your staff to: a. do nothing b. place magnet on the electric meter c. start all equipment back up at once d. start back up in phases: D. start up in phases
- The billing practice known as a happens when a minimum demand charge for electrical power is based on demand during some peak period of the year, rather than just during the current billing period a. ratchet clause b. fuel clause adjustment c. peak-use surcharge d. level-billing fee: C. peak-use surcharge
- To seal penetrations of the roof by equipment, is installed under the roofing material and up the sides of the equipment. a. jointing b. glazing c. decking d. flashing: D. flashing
- You are the manager of a downtown restaurant. Recently, you have begun having problems with graffiti being sprayed onto
