Understanding Interpersonal Relationships: A Resource-Based Approach, Quizzes of Communication

Download Understanding Interpersonal Relationships: A Resource-Based Approach and more Quizzes Communication in PDF only on Docsity! TERM 1 Resource- Love/Affection DEFINITION 1 Least tangible but most powerfl resource exchanged in relationships. It is showing others that we feel positively towards them and care for them, and helps them feel secure and important. Loyalty and respect are love resources. TERM 2 Resource- Goods DEFINITION 2 Products, tangible items that we can give our partners. Direct and observable. Examples: a younger cousin gives you a handmade drawing; your fiance gives you flowers. TERM 3 Resource- Services DEFINITION 3 Doing something for someone else; helping to make someone's life a little easier. Example: helping a friend move. TERM 4 Resource- Information DEFINITION 4 Knowledge or expertise we can share with others. Any info that is valuable can be used as a resource. Transient- only new information is valuable. TERM 5 Resource- Status DEFINITION 5 Status is when a person possesses some attribute that makes them important, desirable, or enviable to a group. Very much in the eye of the perceiver. Typically only a resource in casual relationships before you know the person very well. TERM 6 Resource- Money $$ DEFINITION 6 Important because it can be used to buy other resources, such as services and status symbols. In romantic relationships, can be used to fund leisure time, exciting travel and activities, and gifts, enhancing positive feelings. TERM 7 Social Exchange Model DEFINITION 7 A model for making decisions to stay in or leave a relationship. *Rewards-costs=outcomes. TERM 8 Rewards DEFINITION 8 Anything in a relationship that makes it positive or that you want it to be repeated. Can be abstract (feeling of security) or concrete (Christmas gifts). TERM 9 Costs DEFINITION 9 Anything in a relationship that is negative, effortful, or that you do not want repeated. Example: conflict that causes discomfort or hurt feelings. TERM 10 Outcomes DEFINITION 10 Costs and rewards are considered to estimate outcomes. If rewards outweigh costs, the outcome is profitable and more likely to be continued. If the costs outweigh rewards, the relationship is probably dissatisfying and less likely to continue. TERM 21 Context expectations (sexual harassment) DEFINITION 21 Depends on the work environment. Example: you probably expect more educated and refined communication from college professors and lawyers than workers on a road maintenance crew. Expect more open communication if you work at a bar or dance club. TERM 22 Specificity of messages (sexual harassment) DEFINITION 22 More direct-more like to be seen as sexual harrassment. However, even ambiguous flirting may be considered harrassment when repeated. TERM 23 Sticky Situations with communication at work DEFINITION 23 1. former dating partners 2. threats 3. electronic SH TERM 24 How can you tell the difference between flirting and harrassment? DEFINITION 24 1. mutuality (is the person returning or refusing?) 2. legal information (does it fit the sexual harrassment definition or law?) 3. repetition 4. timing (knowing when to stop) TERM 25 Communication Strategies to Deal with Harrassment DEFINITION 25 1. Don't ignore. 2. Prevention better than punishment. 3. Be specific about your negative feelings. Nonverbal isn't sufficient. 4. Sense of humor; don't blow things out of proportion if not necessary. (May be the easiest way to tell someone no.) 5. Document actions. 6. Network with others in organization. 7. Know who your contact person is if there is trouble. TERM 26 Principle of Least Interest DEFINITION 26 The person who cares the least about the relationship will be dominant. TERM 27 Principle of Most Relational Alternatives DEFINITION 27 The person with the most other options will be dominant. TERM 28 Principle of Resource Control DEFINITION 28 The person who controls most of the relational resources will be dominant. TERM 29 Interactional Dominance- Communication Strategies DEFINITION 29 1. volume 2. interruption 3. disagreeing 4. topic control 5. instructions TERM 30 Assertive Communication DEFINITION 30 Communication your own rights, thoughts, opinions, desires, etc., directly, while at the same time respecting the rights, thoughts, opinions, etc., of the other person. TERM 31 What can assertive communication do for you? DEFINITION 31 1. social interaction-facilitates the initiation or termination of social interactions 2. expression of feelings 3. handling requests- knowing how to say no without hurting feelings 4. assuring fair treatment TERM 32 Verbal Model of Assertive Communication DEFINITION 32 1. Empathy- make an empathetic statement first. 2. Rationale- explain your reasoning 3. Action- tell what you want to happen TERM 33 Non-verbal aspects of assertive communication DEFINITION 33 1. eye contact- makes us more assertive and influential 2. facial expression- balance between very stern and very flaccid 3. posture and gestures- stand straight but comfortably, medium sized gestures 4. tone of voice- strong, but not like a bully, good volume, few pauses TERM 34 5 Bases of Power- Reward DEFINITION 34 Power to give reward or remove punishment. TERM 35 5 Bases of Power- Coercive DEFINITION 35 Power to punish or remove rewards. TERM 46 Conflict Attitudes- The Work is Worth It DEFINITION 46 Is it worth what it would take to work through the conflict? TERM 47 Ineffective Conflict Styles DEFINITION 47 1. avoiders- do whatever it takes to get away from the conflict 2. erupters- lost their temper and act out, become very emotional TERM 48 Over- Mirroring DEFINITION 48 Whatever the other person says, you say the same words back. TERM 49 Reversing the Attack DEFINITION 49 What started out as their issue, becomes yours. You were late for a meeting with them, but you start justifying by mentioning all of the negative things they have done. TERM 50 Name-Calling DEFINITION 50 You think of any gross, hurtful label you can fling at your partner. TERM 51 Belt-Lining DEFINITION 51 Saying things that "hit below the belt" emotionally. These are messages intended to directly hurt the person and are typically aspects they can't easily change about themselves. TERM 52 Trivial- Tyrannizing DEFINITION 52 Starting an argument about a small matter because you are irritated about something else. Not really bringing up the issue you're upset about. TERM 53 The "Silent" Treatment DEFINITION 53 Refusing to speak to the person, obviously an avoidance tactic. TERM 54 Gunny-Sacking DEFINITION 54 Storing up old irritations until you can't hold it anymore and the "gunny sack" explodes. TERM 55 Kitchen- Sick Fighting DEFINITION 55 Letting them have it with everything you can think of. Bringing up old topics, every slight you have felt, every little thing they have ever done. TERM 56 Leaving the Field DEFINITION 56 Bringing up an issue and then leaving. TERM 57 Over-Reacting DEFINITION 57 You blow up over a minor matter. TERM 58 Categories of Dissatisfaction Leading up to a Break Up. DEFINITION 58 1. Dissatisfaction with partner. 2. Dissatisfaction with relationship. 3. Dissatisfaction with other who form the relationship network. 4. Inability to deal with strain imposed by circumstances. TERM 59 Major Reasons for All Relational Termination DEFINITION 59 1. Poor skill level of partner. 2. Boredom, disinterest. 3. Major expectation violated. 4. Difficulty of maintenance. 5. Conflicts get out of control. 6. Better "alternatives" on the scene. TERM 60 Strategies of Breaking Up DEFINITION 60 1. Positive tone- trying to end on a good note and keeping things pleasant. 2. Negative identity management- focusing on what might be harmed or lost if the couple stays together. 3. Justification- providing a full explanation of why the termination is happening. 4. Behavioral de-escalation- very indirect and avoidant, just letting the relationship trail off. 5. De-escalation- directly communicates an intent to see less of the person, but often is temporary or partial termination.