Fire Officer 1 Practice Test: Responsibilities and Management Principles, Quizzes of Safety and Fire Engineering

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Fire Officer 1 Practice Test

Fire Officer 1 Practice Test Which is a responsibility of the Fire Officer 1? - CORRECT ANSWER -Participates, prepares, & delivers CRR programs, conducts fire station tours, provides crew tra first aid & CPR ning regarding apparatus operations, administers Fire Officer I - w/in department; super LORRECL ANSWER .-Supervises single fire suppression unit or small administrative group g fire officer, lieutenant Fire Officer II - CO. larger group performing specialized service or significant admin section w/in department, supervisor of :R -Senior non-chief level officer in a FD, could be in charge of a multiunic fire station; managing fire officer, captain Fire Officer IIT & IV - CO, ‘CL ANSWER. -Chief officer positions How many FF in the US ate volunteer? - CORRECT. ANSWER. -70% NIMS 4 management principles - CORRECT ANSWER -- Unity of command (one supervisor) - Span of control (3-7) - Division of labor {divide into units based on function) - Discipline (SOPs, corrective actions) 4 functions of management- CORRECT ANS WER.-- Planning (short 1 yr, med 1-3, long 3+) - Organizing (who does what) - Leading (human side of management) - Controlling (restraining, regulating, etc.) What does unity of command mean in the management of a fire deparement? - CORRECT ANSWER- Each FF answers to only one supervisor, and each supervisor answers to only one boss What is an SOP? - CORRECT ANSWER -A written organizational directive chat ensures all members of the department approach a situation or perform a given task in the same manner Which has the IAFF affected? - CORRECT. ANSWER. Equipment safety, addiction & PTSD response, quality of PPE, grievance process Effective Company Command fire officer's duties - CORRECT. ANS WER -- Supervisor - Commander - Trainer Triangle of Leadership - CORRECT ANSWER -- Effective leadership - Teust & respect - Leadership skills Title VII of the Civil Rights Act of 1964- CORRECT ANSWER -Forbids discrimination on the basis of sex, race, color, religion, or national origin; covers state & local governments, schools, colleges, & unions Equal Employment Opportunity Act of 1972- CORRECT ANS WER -Expanded coverage of Tide VII of the Civil Rights Act of 1964 to include public & private employers w/ 15+ employees - includes volunteer FD Civil Rights Act of 1991 - CORRECT ANSWER -Amends the original Civil Rights Act, making it easier to bring discrimination lawsuits while also limiting punitive damages Concept by which each person w/in an organization reports to only one designated person - CORRECT’ ANSWER -Unity of command Rules & regulations - CORRECT ANSWER. -Dinectives developed by various government or government- authorized organizations to implement a law that has been passed by a government body Policies - CORRECT ANSWER -Formal statements that provide guidelines for present and future actions; often require personnel to make judgements SOPs - CORRECT ANS WER -Written organizational directives that establish or prescribe specific operational or administrative methods to be followed routinely for the performance of designated operations or actions Leadership - CORRECT. ANSWER -Producing movement through: establishing direction, aligning people, motivating & inspiring Management - CORRECT ANSWER -The process that creates orderly results which keep something working efficiently Kotter's Leadership Process - CORRECT. ANSWER -- Establishing direction - Aligning people - Motivating & inspiring Peter Northouse's Classification Approach - CORREGL ANS WER.-- Trait approach (intelligence/self. confidence/determination/integrity/sociability) - Skills approach (technical/human/conceptual) - Behavioral approach (task/relationship) Blake & Mouton's Managerial Grid - () workplace is driven by values, attitudes, & beliefs - values based on concern for people & concern for results -Assumes every action/decision in the 5 behavioral models/management styles (Blake & Mouton) - CORRECT ANSWER. -- Impoverished management - Authority-compliance management - Country club management - Middle-of-the-road management - Team management - Legitimate power - Reward power - Expert power - Referent power - Coercive power Examples of positional power - CORREC - Reward power - Coercive power - Information power - Ecological power Authentic Leadership - CORRECT. ANSWER -Incrapersonal, nurtured by the leader, focusing on purpose, values, relationships, self-discipline, and heart Servant Leadership - CORRECT. ANSWER -Leadership from the point of view of the leader & their behaviors Adaptive Leadership - CO. problems, challenges, & changes - focuses on activities of the leader in relation to the work of the followers LR -Leaders encourage people to adapt when confronted with when confronted w/ challenges Followership - CORRECT. ANSWER -Individual accepts the influence of others to accomplish a common goal - power differential b/w follower 8& leader Three-Skill Approach for Personal Development (Katz) - (¢ ’-- Technical - Human - Conceptual Democratic Leadership Style - CORRECT ANSWER -Team management - managers make decisions with the input of employees but are responsible for making the final decision Autocratic Leadership Style- CORRECT. ANSWER -Authority-Compliance Management - managers make decisions unilaterally, without input from subordinates Laissez-Faire Leadership Style - CORRECT ANSWER -Middle-of-the-Road Management - letting things take their own course without interfering Management Roles - CORRECT ANSWER -- Planning & budgeting - Organizing & staffing - Controlling & problem solving Leadership Roles - CORRECL ANS WER. Establishing direction - Aligning people - Motivating & inspiring Firse link in a chain of errors that leads to calamity - CORRECT ANSWER Situational awareness Five Parts of the Communication Process - CORRECT ANSWER -1, Message 2. Sender 3. Medium (with noise) 4, Receiver 5. Feedback Grievance Process - CORRECT ANSWER -- Specify sequential process & timeline - Resolved by Management accepting complaint and correcting action OR both sides reaching settlement - Taken to next level if management rejects claim Indication of healthy organization w/ good labor-management relationship - CORRECT ANSWER- Resolving problem at low level (objective is to resolve at lowest level in shortest time 3 pieces of information for presenting grievance/complaint - CORRECT ANSWER. -- Article & section of labor agreement/personnel regulation allegedly violated - Full statement of grievance Coaching - CORRECT. ANS WER.-A method of directing, instructing, and training a person or group of people with the aim of achieving some goal or developing special skills NFPA standard thac describes the requirements for five levels of instructor - CORRECT ANSWER -NFPA 1041 - Standard. for Fire and Emergency Services Instructor Professional Qualifications Four-Step Method of Skill Training - CO, ISWER -- Preparation - Presentation - Application - Evaluation 3 indicators training is needed - CORRECT ANSWER.-- Neat miss - Fireground problem - Observed performance deficiency Mentoring - CORRECT ANSWER -A developmental relationship in which a more experienced person (mentor) helps a less experienced person (protégé) by providing a deliberate learning environment through instructing, coaching, providing experiences, modeling, & advising Qualities of an effective mentor- CORRECT ANSWER - + Desire to help - Current knowledge - Effective coaching, counseling, facilirating, & networking skills 4 Levels of FF Skill Competence - CORRECT ANSWER -- Unconscious incompetence - Conscious incompetence - Conscious competence - Unconscious competence Psychomotor Skill Levels - ( - Plateau - Latency - Mastery Four topics required by federal regulations for emergency services - CORRECU_ ANSWER. -- BBP - HazMat - SCBA fit testing - NIMS 5 steps for developing a training program - CORRECT ANSWER — Assess needs - Establish objectives - Develop the training program - Deliver the training - Evaluate the impact Unconscious incompetence - CORRECT. ANSWER -Incompetent - requires remedial training and practice and a mandatory reevaluation SWER -FF capable of performing the task but needs supervision to assure adequate performance Conscious competence - CORRECT. ANSWER. -Skill can be performed without supervision Product of investigation - CORRECT’ ANS WER -Report, which includes: - Identify & explain issues - Provide complete, impartial, & factual presentation of background information & relevant facts - Recommended action plan Psychological Contract - CORRECT ANSWER Mutual unwritten expectations that exist between an employee and practices in their organization RRECT ANSWER. (Effective when emotions are Taigman's Conflict Resolution Model 4 steps: high): - Drain the emotional bubble - Understand the complainant's viewpoint - Help the complainant feel understood - Identify the complainant's expectation for resolution Resiliency - CORRECT. ANSWER.-The process of adapting in the fice of adversity, trauma, tragedy, threats, of significant sources of stress, such as fumily relationship problems, serious health problems, and financial stressors; it means bouncing back from difficult experiences Moral injury - CORRECT ANSWER -Perpetrating, failing co prevent, bearing witness to, or learning about acts that transgress deeply held moral beliefs and expectations; fap between what FF want to do and the conditions they are confronting Acute Stress Disorder (ASD) - CORRECT ANSWER -Petson who experienced a traumatic event may experience numbing, reduced awareness, deperson PTSD ation, derealization, or amnesia; may be a precursor to Post-Traumatic Stress Disorder (PTSD) - CORRECT. ANS WER.-Symptoms of avoidance & nervous system arousal after experiencing or witnessing a traumatic event PTSD Criteria - CORRECT ANSWER -- Traumatic event - Intrusion/ reexperiencing - Avoidant symptoms - Negative alterations in mood/cognitions - Increased arousal Sociological Noise - CORRECL ANSWER. -Prejudice & bias - if the receiver does not believe chat the sender is credible, the message will be ignored or result in an inadequate response Environmental Noise - CORRECT. ANSWER -Physical or sociological condition that interferes with the message Physical Noise - CORRECT. ANS WER -Background conversations, outside noises, or distracting sounds that make it difficult to hear; also if receiver is distracted/blocks out the message What's the most effective way co deal with information coming from the company grapevine? - CO. ANSWER -Share accurate information with company members Who is responsible for the message being properly understood? - CORRECT. ANS WER -The sender What is the first obligation in dealing with a mayday? - CORRECL ANSWER -Maintaining radio discipline The best way to drain the emotional bubble is to - CORRECT. ANSWER Listen actively - Enforcement - Economic incentives - Emergency response Risk Assessment - CORRECT: ANSWER -1, Identify risks 2. Prioritize risks 3. Develop strategies & tactics to mitigate risks Development of CRR Plan - CORRECT ANSWER -. Prepare the CRR plan 5. Implement the CRR plan 6. Monitor, evaluate, & modify the plan Community Emergency Response Team (CERT) - CORRECT. ANS WER -Provide basic training to local community residents that would allow them to function effectively during the first 8 hours of a catastrophic event; developed by LAFD in 1985 CERT Course Schedule - 1, Disaster preparedness 2. Fire suppression 3. Medical operations 4, Medical operations part 2 5. Light SAR operations 6, Psychology & team organization 7. Case review & disaster simulation Whar strategy has been the traditional approach to fire safety in the past? - CORRECT ANSWER - Education What is the final step in developing a CRR plan - CORRECT ANSWER -Make adjustments as necessary (Not monitor progress) Seven expectations of customer service for the fire service - CORRECT ANSWER -- Explicit - Implicit - Static performance - Dynamic - Technological - Interpersonal - Situational Who developed the seven expectations af customer service for the fire service? - CORRECT ANSWER - Center for Public Safety Excellence You are dealing with a citizen who called to complain about a fire - crew got there fast but it took forever to put out the fire. Which type of expectation is this? -Implicic When should you NOT follow up on a citizen concern? - CORRECT. ANSWER. -When you ate the subject of the issue Which of these are involved in che preparation of a community sisk reduction plan? - CORRECE, ANSWER-Community groups What does session 1 of a CERT course cover? - CORRECT ANSWER Disaster preparedness Supplemental Budget - CORRECT ANSWER Proposed increases in spending to provide additional services Budget Request Information - CORRECT. ANSWER -- Type of project - Department priority - Type of priority - Project title - Work location - Contact person - Project description & justification - Total cost of project - Details of funding available - Annual operating cost impact Fire Tax District - CORRECT. ANSWER -Created to provide fire protection within a designated area; special fire protection tax is charged to properties within that service area, in addition to other county or municipal taxes One of the most effective strategies in the realm of positive discipline - CORRECT. ANSWER - Empowerment Oral reprimand, warning, or admonishment - CORRECT ANSWER -The first level of corrective discipline, considered "informal" by many organizations; does not become a part of the employee's official record When an individual fails to respond in an appropriate manner to correct a problem, the best course of action is to use - CORRECT. ANS WER -Corrective discipline Characteristics of good reports - CORRECT. ANSWER.-- Accurate & specific - Factual - Objective - Clear - Complete - Concise - Well-organized - Grammatically correct - Light on abbreviations When and how should you give performance feedback to a subordinate? - private, as soon as possible after the incident is over ‘Within 24 to 72 hours of an When should you submit a supervisor's report? - injury accident A draft of the policy should be shared with whim before it is submitted? - CORRECT ANSWER - Supervisor National Fire Incident Reporting System (NFIRS) - CORRECT ANSWER -Nationwide database managed by the US Fire Administration that collects data related to fires & other incidents Expanded Incident Report Narrative - COR: ANSWER-All company members submit a narrative description of their observations & activities during an incident