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An operations manual for the five guys restaurant chain. It covers a wide range of topics related to the day-to-day operations of a five guys restaurant, including food safety, food preparation, equipment maintenance, employee training, and store procedures. The manual provides detailed instructions and guidelines on various aspects of running a five guys location, such as proper food handling, temperature requirements, cleaning protocols, and customer service. It also includes information on company policies, reporting systems, and audit procedures. Overall, this document serves as a comprehensive reference guide for five guys employees and managers to ensure consistent and efficient operations across the brand's locations.
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Which adjective best describes a perfectly cooked five guys burger? - Correct Answer Glistening The temperature of potentially dangerous foods should be taken every ________ hours. - Correct Answer 2 hours What should be placed at all entrances during inclement weather? - Correct Answer Wet floor signs and mats What two certificates are all five guys managers required to have? - Correct Answer Quality control and food safety If a customer insists on a rare burger you should?________ - Correct Answer Ask them to try one the Five Guys way, on the house What items are employees allowed to wear while working? - Correct Answer plain wedding ring, non dangling earrings When should critical food safety violations be fixed? - Correct Answer Immediately How many days can meat be accepted after the grind-on /pack date? - Correct Answer 14 days What is the proper concentration for the Quat sanitizer solution? - Correct Answer 150 - 400 ppm Boxes of peanuts should be atleast - _____full - Correct Answer 3/ The lunch rush has been busy, you prep meat at 7 to get you through the night shift , what time does meat expire the following day? - Correct Answer 4 pm True or False, clear juices are a sign that the hamburger is done? - Correct Answer True
What are white buckets for? - Correct Answer Potatoes, salt, sugar What are orange buckets for? - Correct Answer Grease and cleaning solutions How much bread should you always have in stock in case delivery is delayed? - Correct Answer Enough to get you through the next delivery date What is the significance of never having empty fry baskets on the line? - Correct Answer empty baskets will eventually cause a bottleneck What is the name of the weekly Five Guys news letter? - Correct Answer The patty press When can stores be visited by secret shoppers? - Correct Answer Anytime the store is open What is the appropriate volume of music in the store? - Correct Answer Loud enough to hear the person next to you but not the table across the room The temperature of water for cut fries should not rise above ____ - Correct Answer 55°> Pre cook fries until they____ - Correct Answer are soft and have a slight change in color What two tests are used for bacon? - Correct Answer Horizontal - Shatter The purpose of a shift change is? - Correct Answer To set the next shift up for success If you have issues with greasy floors, doors that won't open and haze in the air, what is likely the problem? - Correct Answer Improperly balanced hood system How long should final fries cook? - Correct Answer 2 - 1/2 to 3 minutes True or false, New employees should complete all of their five guys courses as quickly as possible before they begin training on the line? - Correct Answer False True or False, managers are the only employees that need to be trained to spot food safety. - Correct Answer False
True or False, ticket times of over 8 minutes indicate issues throughout the operation at the moment. - Correct Answer True What is the Back of house? - Correct Answer It's the store financial system How many times do you flip a patty on the grill? - Correct Answer 2 - 4 What is boss? - Correct Answer Bread ordering , bread ordering subscriber system Where should chemicals be stored? - Correct Answer Away from food and prep areas What is extranet? - Correct Answer Stores company documents Secret shopper award payouts should be distributed equally among ______? - Correct Answer All employees working the shift. What is marketforce? - Correct Answer Secret shopper programs! How many times do secret shoppers come a year? - Correct Answer 96 True or false, it is acceptable to have an employee only work one station as long as they show mastery at that station - Correct Answer false What are the three things that the secret shopper program does? - Correct Answer 1 - creates an employee culture of personal ownership, 2 - rewards employees for exceeding standards , 3 - gains a customer perspective Good should be stored atleast ___ inches off the floor - Correct Answer 6" Burgers should be cooked to an internal temp of? - Correct Answer 160° When cooking burgers on section 1, you should wait until the edges turn _____ - Correct Answer gray What can you not do one hour prior to closing? - Correct Answer Stack chairs, clean grills, filter unused fryers
Fries should sit on the racks above the oil until they are _____, ______ and _____. - Correct Answer dull, soft and limp Why do we prep one box of meat at a time? - Correct Answer To prevent Time Temp abuse How should bacon be cooked - Correct Answer crispy What is not a safe practice of handling money? - Correct Answer Require multiple employees to use the same drawer to simplify financials Aprox how many ounces should a balled patty weigh? - Correct Answer 3.6oz What is biological, physical and chemical contamination? - Correct Answer physical- hair, nails ect that get in the food ,- chemical - cleaning agents in food, - biological - pathogens in food Final fries are cooked until they are ____ on the outside and ____ on the inside - Correct Answer Firm, Mashed What should never be used on a grease fire? - Correct Answer Water When and where did Five Guys start - Correct Answer Arlington Virginia, 1986 Cold, potentially hazardous foods need to be stored between______ to_____ degrees. - Correct Answer 33° to 41° If your store runs out of bread and you cannot borrow from another store what should you do? - Correct Answer close down the store If the fryer or grill will not turn on you should? - Correct Answer Make sure everything is plugged in, make sure drain valve is closed, make sure gas hose is properly connected Name the six pathogens - Correct Answer Shigella, E-coli,norovurus, salmonella, salmonella non typhodal, hep A , Who are the Five Guys? - Correct Answer Jim, Matt, Chad, Ben, Tyler
What should you do if you have questions about shop results? - Correct Answer contact the district manager What is maximum number of days that employees have to finish five guys university - Correct Answer 31 days How long does it take for a food safety auditor to complete an audit - Correct Answer About 2 Hours How many times do you even out a patty when cooking - Correct Answer once At night after the after you have cleaned the Beast, where should the beast be stored? - Correct Answer The lower shelf of the fry dump station. What metric determines morning prep level? - Correct Answer Store sales mix and forecasted sales What happens if a store does not order bread for a delivery day? - Correct Answer An average of the previous four orders for that day are received Morning prep should be finished _____ minutes before opening - Correct Answer 30 min What main item out of the three, should be included on a product issue form? - Correct Answer High quality picture of the affected items Employees exhibiting symptoms of a food born illness must be ____ - Correct Answer excluded from the restaurant What is the purpose of food safety audits? - Correct Answer All of the above , brand protection, third party view , lead us towards our goal of becoming the safest restaurant system in the world pre-cooked fries should rest for ____minutes - Correct Answer 2 - 1/ The____ for the perfect five guys fries changes every shift - Correct Answer color
If you have cut fries exhibiting acid affect you should? - Correct Answer Throw all buckets of potatoes in the trash , wash and clean buckets True or false, it is impossible to follow FIFO if food is not labeled accurately - Correct Answer True We dont stack bread on top of eachother because? - Correct Answer It's fragile True or false, cashiers should read back the orders to the customer - Correct Answer True What are the three components of pest prevention? - Correct Answer Deny access, deny food, work with a licensed pest control Why do we toast the buns? - Correct Answer to prevent the bun from becoming soggy following the daily ______ posted in BOH, will keep your store in good condition - Correct Answer cleaning schedule/ calender Hood vents should be washed ___ - Correct Answer daily True or false, it is acceptable to prep more than one day in advance - Correct Answer false How often should employees working register verify the contents of their drawers? - Correct Answer before and after their shift If the grill needs to be adjusted to cook properly what is the issue? - Correct Answer grill is out of calibration A BLT contains how many full strips of bacon? - Correct Answer 6 ( 12 pieces) Temp and temps should be preformed a minimum of every ____ hours - Correct Answer 2 hours