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If the user name and/or password for the HEAplus account have been forgotten the following steps can be taken: User Name Retrieval.
Typology: Summaries
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On the Forgot User Name screen the user will need to provide requested information to locate the account.
Forgotten HEAplus Username or Password
The user will then be directed to answer the secret questions that were selected during the last account creation set up. The questions below are examples. The questions that are presented will reflect the ones that were selected by the user.
User will need to create a new password which passes all security requirements and confirm.
Double check the information entered (credentials) are accurate and case specific. Be careful … Entering an incorrect user name or password too many times will lead to the account to be disabled
Set a password you will not forget. Select secret questions and answer you will not forget and be able to answer. If assistance is needed and/or if the account is disabled: o Customers should contact the HEAplus Customer Service Center at 1-855-HEA-PLUS (1- 855-432-7587) o State Workers, Community Based Organizations (Assistors) and Customer Service Representatives should contact their system administrators.
