FORMAL COMMUNICATION : It refers to official lines of communication,
which follows chain of command. It is the path of communication, which is
institutionally determined by the organization. In this exchange of ideas and
information is done under the planned organizational structure. It makes it possible
for the information to reach the desired place without any hindrance, at a little cost
and in a proper way.
Characteristics of Formal Communication
• It can be oral as well as written. Daily works are handled through oral
communication, while the policy matters require written communication.
• This communication is adopted where the sender and receiver have some sort of
organizational relationship.
• It is related with the authorized organizational messages only, the personal
messages are out of its scope.
• Some deliberate efforts are require for the creation of this kind of
communication. It is decided in view of the objective of the organization.
• While moving from one person to another i.e. from worker to foreman, foreman
to manager, this kind of communication has to pass through definite channel.
Advantages of Formal Communication
• If helps in maintaining constant relationship between superior and the
subordinates as a result of which the dignity of line superiors is maintained.
Consequently, it is convenient to control the subordinates and fix their
responsibility.
• In formal communication both the superiors and subordinates understand the
capability and feeling of each others as they are in direct contact with each other.
The manager, thus, makes the information available to the subordinates, as he is
well aware of their requirements. Hence, formal communication is clear and
effective.
Disadvantages of Formal Communication
