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PGA Level 3 Study Guide - 3.
How is the transfer affect most likely to influence the situation where a player with an over the top down swing has been taught to drop the club below the shaft plane? - Answer-Their neural negatively transfer or interfere with the performance of the new swing. Does cognitively rehearsing procedural skills at a faster rate before physically performing them interfere with the benefits of mental practice? - Answer-False, Practicing at a faster rate helps remember the steps they need to perform. What is one misconception regarding who is best qualified to teach people with a disability or injury to play golf? - Answer-That teaching/coaching must come from a person from outside golf. PGA pros can teach players on any skill level, any age/body type, and regardless of ability. What is the four stage sequence for correcting problem solving? - Answer-1. Joint problem solving. 2. Reinforced problem solving. 3. Final decision making. 4. Termination of employment. What are the four delegation strategies? - Answer-Involving(Experienced & Resistant), supporting(Experinced & Enthusiatic), convincing(Inexperinced & Resistant) & Directing(Inexperinced & Enthusiatic) What is an example of a pre-swing adjustment? - Answer-Posture, ball position, grip, alignment
What adjustments are recommended prior to making in-swing adjustments? - Answer-Pre-swing How can a student overcome negative effect or interference in competitive pressure situations? - Answer-Increase practice under pressure & playing conditions What is lacking when newly introduced swing changes are lost between lessons? - Answer-Practice/play What types of changes are easiest to learn and often result in rapid improvement in performance? - Answer-Pre-swing corrections What is the most important shot in golf? - Answer-The next one What is one way that players can achieve realistic goals? - Answer-Set realistic goals What is recommended immediate post-shot means for controlling one's emotions following a poor shot? - Answer-Post-shot routine What do pre and post-shot routines provide? - Answer-Stay in present/manage emotions What pre-shot routine problem could cause a poor shot outcome? - Answer-Club, distance, target, alignment, ball position What must one learn in order to gain the benefits of the progressive muscle relaxation technique? - Answer-How to recognize undesirable tension & then relax it Why is it important to have students with similar skill and fitness levels, motivation and experience for group instruction? - Answer-More likely to benefit
What is the best course of action if a teacher is unsure of what to say to a player who has a disability or injury? - Answer-Ask the student for advice What should an instructor do when teaching someone who has lost a limb? - Answer-Learn to hit shots emulating disability What is the cognitive rehearsal of a physical activity in the absence of any observable muscular movement? - Answer-Mental practice What is a conscious experience in which a player uses all her senses to create or re-create the execution of a motor skill in the players mind? - Answer-Motor imagery The student Relates primarily to which type of imagery if she is unable to learn from a face-on video of her swing? - Answer-Internal A student relates primarily to which type of imagery if she is able to learn from a face-on video of her swing - Answer-External What is the definition of modeling when used for teaching and coaching? - Answer-Observation learning, used in demonstration When is mental practice and motor imagery most effective? - Answer-In conjunction with physical practice What is the best way for beginners to improve shot performance? - Answer-Five step strategy (get ready/mental, concentrate, execute, evaluate) What condition enhances the benefits of mental practice? - Answer-Cognitive hypothesis
Based on research, at what speed should a skill be mentally rehearsed prior to actual performance? - Answer-About same speed as skill What is an effective means of helping a beginner to use motor imagery to improve performance? - Answer-Combined with physical performance What situation justifies substituting mental practice for physical practice? - Answer-When physical isn't able to be used. (Rehab) What is an example of form focus of attention? - Answer-Stance, Ball position, posture What is an example of retroactive transfer? - Answer-Subsequent learning of a skill affects ability to perform previous acquired skill. Reverting back to their old swing. What is the influence of a previous skill on the current skill to be learned regardless of whether the influence is positive or negative? - Answer-Proactive transfer Addison has acquired a new student who previously played ice hockey. During the opening interview, Addison asks questions to find out ways he can take advantage of previous learning, what skills to teach, and what order to teach them. This is an example of what learning transfer concept? - Answer-Proactive transfer What determines the transfer of golf skill learning? - Answer-Time, structural similarity, skills and goals, skill level What conditions lead to greater learning transfer? - Answer-Same/similar conditions, same/similar skills What term is used to describe transferring a skill of a 20 foot chip onto a practice green to a 50 foot chip on the same practice green? - Answer-Response generalization
According to the course manual, what data describes the launch of the ball? - Answer-Angle According to the course manual, what Datapoint describes the golf club at impact? - Answer-Clubhead speed, face angle What is occurring when instructors mentally review and question their instruction? - Answer-Reflective teaching What type of teachers experiment with new ideas and practices? - Answer-Reflective What do reflective teacher examine in addition to instructional content and activities? - Answer- Behavior How should teachers reflect on their own teaching? - Answer-Journal What has the most impact on developing teaching skills? - Answer-Experience What is the least reliable way to ascertain an instructors teaching skills? - Answer-Directed observation What practice can teachers develop to reduce the amount of required thought in a lesson so that the focus is on the students learning needs? - Answer-Establish routines What provides the ultimate feedback on instructional success? - Answer-Student And instructor uses a new teaching technique during a lesson that is unsuccessful. What course of action should the teacher take? - Answer-Trust instinct, reflect later
The landscape of golf's core customer base is shifting from targeting existing golfers to what customer demographic? - Answer-Entire families What core business area of a facility is often undervalued by key decision makers? - Answer-Teaching/instruction What is one of the primary reasons customers take lessons? - Answer-Acquire skills to entertain and accept invitations to play at other clubs According to the course manual, what is often overlooked by outstanding teaching professionals when building a teaching business? - Answer-Club fitting According to the course manual, effective teaching programs are similar to which other development model? - Answer-Ski schools What is an example of a teaching professional having a positive impact on the facility's financial performance? - Answer-Memberships, club sales According to the course manual, what did the majority of players report after a club fitting session? - Answer-Game improvement exceeded expectations According to the course manual, what do the majority of teachers prefer to do before delivering on course instruction? - Answer-Determine a starting point What percentage of teachers believe that video is a valuable tool? - Answer-76% When working with a less experienced player on the course, what lesson content would be most appropriate? - Answer-Rules, etiquette, pre-shot routine
Why should a student choose a hybrid instead of a long iron when playing from the fairway in cold and wet conditions? - Answer-Won't dig into the turf What wind condition magnifies errors in ball flight? - Answer-Into wind Which playing condition would hide a students ball flight errors? - Answer-Downwind What should be expected from a flyer lie? - Answer-Lower trajectory, more roll How is a 1/64" undersized grip created? - Answer-Stretched 3/4 down shaft. .885 no build up, larger core size What is an acceptable practice when a shaft has reusable old build up tape already on it? - Answer- Leave, double-sided tape on top Does a double sided tape count as a layer of build up tape? - Answer-No, 2x build up What is the standard size of a man's grip? - Answer-. How is the shaft butt size determined? - Answer-Calipers on butt end What is the most common means of removing old build up tape from the shaft? - Answer-Peel off with hand How is the course size of a replacement grip determined? - Answer-Inside lip, plastic indicator wrapping
What is the benefit of properly matched shafts? - Answer-Consistency, allow player to deliver club to impact correctly What will be the result of replacing a grip with one that is heavier than the original? - Answer-Lighter swing weight What will be the result of replacing a grip with one that is lighter than the original? - Answer-Heavier swing weight How does the total weight of a golf club affect a player? - Answer-Balance and tempo What type of shafts require butt trimming? - Answer-Parallel tip What are the two operative considerations when replacing a shaft? - Answer-Flex and weight When is epoxy considered cured enough for ball striking? - Answer-24 hours What will cutting 1 inch from the finished length of the club do to the swing weight? - Answer-Decrease 6 points What will be the effect of adding 4g to the club head? - Answer-Increase 2 points How is the playing loft of a driver club calculated? - Answer-Measure loft and face angle What angle has the most affect on ball flight distance? - Answer-Loft angle
What types of resources are needed to carry out the facilities mission and financial goals? - Answer- Physical, human, financial, Time-based The golf shop merchandise operation is under performing to revenue projections and inventory management challenges are occurring. What type of resources could best resolve these problems? - Answer-Material(POS), human(staffing), time Which element of the performance system is being used when managers communicate the information needed for a performer to complete a task? - Answer-Expectations A hydraulic leak is discovered when using a triplex mower on the greens. What type of input amplifier can be implemented to minimize the problem? - Answer-Lights, policy & procedure Why would an audible thermometer need to be used to identify the appropriate temperature of food related to input? - Answer-Input is the information that signal a performer to take the appropriate action. What is defined as the information, circumstances, or events that signal a performer to take the appropriate action? - Answer-Input What should a manager do when a performer has difficulty recognizing when to take action on a specific task? - Answer-Specific direction, amplify What type of consequence happens when a chef experiences gratification after presenting an elegant surf and turf dinner during the ladies member guest event? - Answer-Internal An employee is struggling to develop relationships with a club members. The PGA general manager should schedule this employee to shadow a top performer during their shifts. What type of feedback is shown in this example? - Answer-Supportive/positive
Numerous members complain about the conditions and speeds of the greens after we can play. The PGA general manager meets with the golf course superintendent at Friday's staff meeting regarding this issue. What is the potential problem with this situation? - Answer-Feedback, not immediate What interpersonal skill should a manager use when discussing agreed-upon expectations? - Answer- State your purpose clearly What is a guideline of giving effective feedback? - Answer-Clear, timely, unbiased, supportive, specific, objective How does a poorly structured work situation affect a highly motivated performer? - Answer-The highly motivated performer is ineffective in a poorly structured work situation. How does discretionary enforcement of policies contribute to the motivation of performers in a working environment? - Answer-Demotivates How is the motivation of staff members affected by managers who constantly provide instructions and suggestions regarding assignments? - Answer-No autonomy. Can demotivate Which principle of motivating work describes an employee who would benefit most from the challenge of learning new tasks? - Answer-Skill variety The new assistant food and beverage manager is assigned to redesign the menu. What principle of motivating work is in use for this assignment? - Answer-Autonomy Which principle of motivating work would be used for employees who need new learning challenges? - Answer-Skill variety
What guidelines apply when a manager chooses to use the supporting strategy to assign a job to an employee? - Answer-Capable and motivated The convincing strategy is best used with what type of performer? - Answer-Not willing and inexperienced What delegation strategy would be most appropriate to utilize with a staff member who is experienced but resistant to completing a task? - Answer-Involving The new head professional has delegated to a veteran assistant the task of instituting A player development program. The assistant insists that the program had been previously tried by the former head professional and failed. What delegation strategy should the new head professional used to ensure the facility can implement a successful player development program? - Answer-Involving What delegation strategy is being implemented with the manager makes the task easier to complete for a hesitant performer? - Answer-Convincing What type of performer benefits from the use of the convincing strategy? - Answer-Inexperienced and unwilling What must be established to check progress when using the directing strategy? - Answer-Follow up process What guideline applies when a manager chooses to use the convincing strategy Because an employee is resistant to a job being assigned? - Answer-Uncover the reason, develop a strategy What strategy is being used when a head professional only offer solutions when requested by his assistant? - Answer-Supporting The supporting Strategy is best used with what type of performer? - Answer-Experienced and willing
What is the first action step used during reinforced problem-solving? - Answer-Discussion with performer about problem not being resolved The head golf professional has already held a joint problem-solving meeting and the staff member continues to arrive late for work. Why is there a need for reinforced problem-solving? - Answer-Give performer every chance to succeed What is a likely result of requiring immediate response during final decision making? - Answer- Resignation or reluctant Acquiescence Which interaction strategy would a manager use during the final decision making stage? - Answer- Directing During what stage of correcting performance problems is it important to determine if the performer was unwilling or unable to meet agreed-upon performance expectations? - Answer-Stage 4 - termination of the employment relationship What would be the Financial goal for the budget at a semi private golf facility? - Answer-At least break even, small profit if possible According to the course manual, what can often distinguish a profitable facility? - Answer-Food and beverage What department can often provide substantial revenue? - Answer-Food and beverage For which type of private facility is profitability the primary operational goal? - Answer-Privately managed
What is the predictable result of continuous staff training and retraining? - Answer-Personally rewarding, employee likely to stay at facility When should a facility be recruiting? - Answer-All the time What type of advertising is the most powerful advertising for food service? - Answer-Word of mouth What is the definition of an external intersection? - Answer-Interaction between operations and facility customers What is the definition of an internal intersection? - Answer-Interaction within the facility Which area of the golf operation most often interacts with the food and beverage operation? - Answer- Tournament operations What benefit makes the food and beverage services an important part of the tournament operations? - Answer-Additional revenue, customer experience What important aspect of a facility is tied to the marketing and promotion efforts of the food and beverage operation that are significantly different from its competitors? - Answer-Brand What is an example of a food and beverage external intersection? - Answer-Dining options What is a key difference between retail operations in the food and beverage operations? - Answer- Receiving processes How long after a club fitting is it recommended to perform a follow up evaluation? - Answer-4 to 6 weeks
What is the effect of shortening a driver by 1.5 inches? - Answer-Swing weight down nine points, accuracy increased What is the first step of the PGA club fitting model? - Answer-Conduct a personal interview Which ball flight law has the most influence on golfers ability to control the distance of their putts? - Answer-Centeredness of contact
