Grade 13 ICT short note, Schemes and Mind Maps of Computer science

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Unit 12
Applicability of ICT to Business
Digital Economy
Digital Economy refers to an economy that is
based on digital technologies.
The digital economy is also sometimes called the
Internet Economy, the New
Economy, or Web Economy.
Economies have evolved with new inventions
throughout the history of mankind.
The Latest evolvement is because of the Internet.
Internet is Global. Which makes it ideal for
The Cloud concepts provide the infrastructure for
the digital economy.
Connectivity Cloud
Resource Cloud
Social Cloud
New Business methods in digital economy
Reverse Auctions
Group Purchasing
E-Marketplace
Reverse Auctions
In a reverse auction, the buyer puts up a request
for a required good or service. Sellers then place
bids for the amount they are willing to be paid for
the good or service, and at the end of the auction
the seller with the lowest amount wins.
Reverse auctions gained popularity with the
emergence of Internet-based online auction tools.
Group Purchasing
Group purchasing is a process that allows several
individuals or businesses to come together for the
purpose of purchasing various types of goods and
services at discounted rates.
Group buying websites have emerged as a major
role in online shopping business. Typically, these
websites feature a "deal of the day", with the deal
starting once a set number of people agree to buy
the product or service.
Eg:
www.grouponworks.com
E-Marketplace
An e-marketplace is an internet location owned
by a company or consortium which allows other
companies or individuals to get new suppliers or
buyers for their products as well as develop
trading networks which makes negotiating,
settlement and delivery easier and more efficient.
Eg: eBay, NASDAQ
Business Models
Types of Business Models
Pure Brick
Brick and Click
Pure Click
Pure Brick
Companies that have a physical presence
(A physical store) and offer face-to-face consumer
experiences.
Eg: Cargills Food city
Brick and Click
A company which integrates both online and
physical presences.
It may offer a number of products or services
online, as well as face to face with the customer.
Eg: Pizza hut, Sampath Bank
Pure Click
Both parties will not have a physical presence.
Eg: ebay
ICT in various business functions
Accounting
Human Resource
Production
Marketing and Sales
Supply chain Management
Business Communication
Accounting & IT
Most firms have accounting software packages to
help produce statutory accounts and reports for
bankers and management, as well as to help with
the day-to-day control of its finances.
The main components of an accounting system
would include modules such as:
Invoicing
Bought ledger (trade creditors)
Sales ledger (trade debtors)
Bank reconciliation
Cash flow forecasts
Producing draft accounts and trial balances
Eg: Sage, QuickBooks
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Unit 12

Applicability of ICT to Business

Digital Economy

  • Digital Economy refers to an economy that is based on digital technologies.
  • The digital economy is also sometimes called the Internet Economy, the New
  • Economy, or Web Economy.
  • Economies have evolved with new inventions throughout the history of mankind.
  • The Latest evolvement is because of the Internet.
  • Internet is Global. Which makes it ideal for
  • The Cloud concepts provide the infrastructure for the digital economy.
  • Connectivity Cloud
  • Resource Cloud
  • Social Cloud

New Business methods in digital economy

  • Reverse Auctions
  • Group Purchasing
  • E-Marketplace

Reverse Auctions  In a reverse auction, the buyer puts up a request for a required good or service. Sellers then place bids for the amount they are willing to be paid for the good or service, and at the end of the auction the seller with the lowest amount wins.  Reverse auctions gained popularity with the emergence of Internet-based online auction tools.

Group Purchasing

  • Group purchasing is a process that allows several individuals or businesses to come together for the purpose of purchasing various types of goods and services at discounted rates.
  • Group buying websites have emerged as a major role in online shopping business. Typically, these websites feature a "deal of the day", with the deal starting once a set number of people agree to buy the product or service. Eg: www.grouponworks.com

E-Marketplace

  • An e-marketplace is an internet location owned by a company or consortium which allows other companies or individuals to get new suppliers or buyers for their products as well as develop trading networks which makes negotiating, settlement and delivery easier and more efficient.
  • Eg: eBay, NASDAQ

Business Models Types of Business Models

  • Pure Brick
  • Brick and Click
  • Pure Click

Pure Brick

  • Companies that have a physical presence (A physical store) and offer face-to-face consumer experiences.
  • Eg: Cargills Food city

Brick and Click

  • A company which integrates both online and physical presences.
  • It may offer a number of products or services online, as well as face to face with the customer.
  • Eg: Pizza hut, Sampath Bank

Pure Click

  • Both parties will not have a physical presence.
  • Eg: ebay

ICT in various business functions

  • Accounting
  • Human Resource
  • Production
  • Marketing and Sales
  • Supply chain Management
  • Business Communication

Accounting & IT

  • Most firms have accounting software packages to help produce statutory accounts and reports for bankers and management, as well as to help with the day-to-day control of its finances.
  • The main components of an accounting system would include modules such as:  Invoicing  Bought ledger (trade creditors)  Sales ledger (trade debtors)  Bank reconciliation  Cash flow forecasts  Producing draft accounts and trial balances
  • Eg: Sage, QuickBooks

Human Resource & IT

  • At the operational level of Human Resource Management, personnel records, benefits, schedules, compensations, training, and skills need to be digitally kept in an inventory.
  • At the tactical level, the organizations can control relocation, contract, evaluate performance, appraisals, and manage work-flow.
  • Whereas in the strategic level, long term personnel planning, rewarding, employee development and career planning, knowledge management, and succession planning can be done with efficiency and effectiveness by the use of ICT.

Production & IT

  • Manufacturing makes heavy use of automation.
  • The benefits of automation include  Reduced piece cost over the life time of the production plant  Higher quality  More consistent quality  Can run 24 hours a day  Improved reliability  Huge volumes can be produced in a short time
  • To carry out this automation, production engineers develop ingenious machines that are designed and built to complete a specific task.
  • Much of this production plant include ICT elements such as industrial robots, programmable logic controllers, computer networks for coordinating the production process. Input / output devices and a whole array of sensors.

Marketing & Sales with IT

  • ICT is used in a variety of ways in the marketing field. Some of its uses include e-marketing, which is a method of contacting potential clients directly through their computers or mobile phones, e-mail marketing and forms on commercial websites, which allow the users to interact with the website directly and allow the marketer to gather information on prospective clients.

Supply Chain Management

  • Supply chain management (SCM) is the control of the supply chain as a process from supplier to manufacturer to wholesaler to retailer to consumer.
  • There are essentially three goals of SCM:
  • To reduce inventory
  • To increase the speed of transactions with real- time data exchange
  • To increase revenue by satisfying customer demands more efficiently.

Business Communication & IT

  • Good communication is essential to every organization: communication between organizations, and communication between parts of a single organization.
  • A wide variety of communication systems are used such as  E-mail  Video Conferencing  Mobile Telephones  Internet telephony/VoIP  Facsimile (Fax)

E-Commerce What is e-commerce? E-Commerce consists of buying and selling of products or services over electronic systems such as the Internet.

E-Business What is e-Business? E-Business, is an internet business that applies information and communication technologies in support of all the activities of the business.

Types of e-business transactions

  • B2B
  • B2C
  • C2C
  • C2B
  • B2E
  • G2C

B2B (Business to business)  Commerce transactions between businesses, such as between trading partners.  Eg: A super market purchasing stock from a regional distributor online.

B2C (Business to consumer)  Businesses serving end consumers with products and/or services.  Eg: Saman purchases a license for an Antivirus Software through the Internet

C2C (Consumer to consumer)  Involves the electronically facilitated transactions between consumers through some third party.  eBay, online auctions

C2B (Consumer to business)  A consumer publishes his/her requirement for a product or service, to which businesses respond in the form of bids.  Eg: Reverse Auctions

Advantages of e-Business  Provision of support, operations and guidance after sales of goods.  Selection of attractive items  Competitive pricing  Assurance of satisfaction  Speedy Service  Easily accessible pages  Quick purchase and distribution  Advertisements  Awards and commissions  Provision of personal attention to customer  Chat Boxes, e-societies, social interrelations of newsgroups

Disadvantages of e-Business  Absence of confidence in items ordered and the information.  Absence in connections between marketing companies.  Reliability of credit notes becoming a problem in cash settlements.  Insecurity of regarding balance cash.  Lack of security of goods sent.

E-Marketing Philosophy of marketing Market philosophy is a marketing idea that considers production, sales and customer satisfaction. The marketing philosophy is regarded as very simple yet of utmost importance. At its very core is the concept of striving to satisfy the customer's needs and wants, while at the same time achieving the organization’s goals?

Product Customization  Shoppers want to customize products according to their requirement, which is commonly known as me-commerce.  The concept is gaining popularity and is becoming a key business for small retailers.  Online tools have been provided so that the customers may change the product according to their requirement.

Web Advertising  Online advertising, also called Internet advertising, uses the Internet to deliver promotional marketing messages to consumers. It includes  Email marketing  Search engine marketing  Social media marketing  Display advertising (including web banner advertising)  Mobile advertising.

Database Marketing What is Database Marketing?  Database marketing is a form of direct marketing using databases of customers or potential customers to generate personalized communications in order to promote a product or service for marketing purposes.  Database marketing emphasizes the use of statistical techniques to develop models of customer behavior from sources such as charity donation forms, application, product warranty cards, subscription forms, and credit application forms.  These databases are known as data warehouses and AI techniques are used to perform “data mining” to decide marketing strategies.

Predicting customer behavior through AI  Advances in artificial intelligence (AI) eventually could speed-up customer analytics to give companies faster insights into individual buying patterns and a bulk of other consumer habits.  AI represents the cutting edge in data mining, a technology that uses special algorithms to generate patterns from large amounts of customer information (Data warehouses).  Currently, the technology is used mostly to analyze data for genetics, pharmaceutical and other scientific research.

Competitive advantage through IT  By incorporating IT into business processes, even smaller companies have a chance of increasing their market share against the larger companies who are well established.  Increasing revenues  Web presence  E commerce  Customer Relationship Management (CRM) Software  Increase productivity & reduce operating costs  Computer networks  Automation software  Enterprise Resource Planning (ERP) Software  Securing the privacy of customers and employees  Customer Loyalty / employee retention