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chapter 19

groupware

Groupware

• What is groupware
• Types of groupware
  • computer-mediated communication
  • meeting and decisions support systems
  • shared applications and artefacts
• Models of groupware
• Implementation issues

The Time/Space Matrix

Classify groupware by: when the participants are working, at the same time or not where the participants are working, at the same place or not

Common names for axes: time: synchronous/asynchronous place: co-located/remote

different place

same place same time

different place

Time/Space Matrix (ctd)

different place

same place

same time

different place

face-to-face conversation telephone

post-it note letter

What interactions does a tool

support?

• computer-mediated communication – direct communication between participants
• meeting and decision support systems – common understanding
• shared applications and artefacts – control and feedback with shared work objects

participants

artefacts of work

control and feedback

P P

A

communication

understanding direct

meeting and decision support systems

• common understanding

computer-mediated communication

• direct communication between participants

shared applications and artefacts

• control and feedback with shared work objects

computer-mediated communication

email and bulletin boards structured message systems text messaging video, virtual environments

Email vs. bulletin boards

fan out

one-to-one – email, direct communication one-to-many – email, distribution lists BBs, broadcast distribution

control

sender – email, private distribution list administrator – email, shared distribution list recipient – BBs, subscription to topics