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HFT2220 Human Resources Chapter 1
1. Hospitality Industry: The range of for-profit and not-for-profit organizations that provide lodging and/or accommodations including
food services for people when they are away from their homes.
2. 3 Segments of the travel and tourism industry: Transportation Services Hospitality Industry
Destination Business
3. 3 Segments of Hospitality Industry: Lodging Food
Service Other Hospitality Segments
4. Lodging Organizations: Hotels
Conference Centers Destination resorts camp and park facilities Inns
5. 2 segments of Food service: For Profit
Not for Profit
6. For Profit Food Services: Hotels, resteraunts, caterers, retail
7. Not for profit Food Services: Schools,
hospitals, military, religious,
2 / charity, prison, transportion.
8. Other Hospitality Segments within Hospitality Industry: Private clubs,
sports, recreation food service, cruise ships, casinos, vending, amusement, theme parks
9. True or False
The Hospitality Industry is Labor Intensive: True
10. Labor Intensive: People rather than Technology are the primary tool used to provide services and products to consumers.
11. Revenue: Money generated from sale of product and services to consumers of the hospitality operation
12. Human Resources Management: Process used by a Hospitality or tourism organization to enhance it's performance by
effectively using all of it's statt members
13. Intrapreneurs:: An employee of an organization whose compensation in whole or in part is based on the financial
performance of the part of the business for which the person is responsibility
14. Examples of Intrapraneur: Profit-sharing, manager bonus for performance.
15. Management Process: Planning, organizing, staffing, supervising, controlling, and appraising organi- zational resources to
attain goals.
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23. The Role of HR: Understand and Implement federal and state laws related to hiring and employment practices
Represent and advocate for the employee Help Develop, implement, communicate, interpret, enforce policies, and procedures that help empower employees
24. What is Corporate Culture?: Shared beliefs, experiences, and norms that influence how things are done within an
organization.
25. Are most Organizations within the hospitality industry large or small?: Small
26. Value-added: The concept that the benefits of money spent on something are worth more to an organization than the amount of
money that is spent on it's purchase
27. Human Resources Department:
28. Staff Specialist:
29. Who has HR Departments and Staff Specialists Large or Small Organiza- tions?:
Large
30. Who functions as the HR Departments in Small Organizations?: Managers along with their
regular job duties
31. What is the Biggest Challenge in Human Resources in the Hospitality Indus- try?: Labor
Shortage
32. What are the reasons for Labor Shortage?: Inadequate number of people looking for jobs in the industry
Perceived low compensation.
5 / Very high Employee Turnover
33. What is Employee Turnover: The proportion of total employees replaced during a specific time period.
34. What are the three strategies managers can use to address labor shortage-
: Choose the right people and keep them employed Increase productivity the less people you need the more you can pay them Recruit from non-traditional labor markets Hire retirees, or disabled.
35. What are the activities of HR?: Recruiting and selecting
Training and development Compensation and appraisal Protection and communications
36. What Human Resources activities are impacted by external Influences?: Leg-
islation Consumer preferences Demographics Global Issues Economy Employee Unions
37. What are Employee Unions: An organization of employees who act together to protect and promote
their interests by collective bargaining with representatives of the hospitality and tourism organization.
7 / A changing makeup of the U.S. Labor force increasingly requires the employment of those with diverse personal dimensions When all employees are valued, turnover and absenteeism are minimized and associated costs are reduced. A culture of understanding, respect, and cooperation encourages teamwork with its benefits Diverse backgrounds create more creative alternatives as decisions are made and as problems are resolved Many consumers are attracted to business that employ statt members who reflect the diversity of those consumers. The result is increased sales volume, which in turn, improves the financial viability of the organization.
47. Basic Beliefs of employees who value diversity: Valuing diversity requires a change in
corporate culture and these change ettorts never end When diversity is valued, benefits accrue to employees and to the organization. Ettorts to implement diversity ettorts should include everyone, because every statt member brings diverse attitudes, backgrounds and experiences to the job
48. Implementing Diversity Initiatives by: Valuing diversity represents significant organizational
culture change that must have on going commitment Changes in Management strategies are required
49. Can Top Level managers tell HR or managers to start a diversity program?: No
50. What is FLSA: Fair Labor Standards Act
51. What does the Fair Labor Standards act affect?: Federal minimum wage.
52. What is the current federal and state minimum wage for Florida 2015?:
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53. Why are some Hospitality Associations opposed to increases in minimum wage?: Belief that
higher wages reduce profits, threaten business closure, limit ability to create and maintain jobs People who receive minimum wage are working for spending money and not supporting themselves Many organizations employ persons without "world of work" skills who would otherwise not be employed. Many organizations already pay over Federal Minimum wage Employees have opportunities for higher wage and salary through job advancement
54. Options to help general managers with HR Tasks: Decentralized approach- department heads are
responsible for the personnel related issues relevant to their specific staff Basic policies and procedures are impl
55. Goal of Managers in small operations should be to: address the most important topics likely to cause the
most significant problems
56. Executive Committee: A group comprising department heads who serve as the organizations key management team
and who, in this capacity are responsible for the overall management of the organization.
