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Housekeeping Test 1 2025-
Questions and Correct Answers.
Graded A
alternative scheduling – ANS Scheduling staff to work hours different than the typical 9 - 5 workday. Variations include part-time and flexible hours, compressed work schedules and job sharing area inventory list - ANSA list of all items within a particular area that need cleaning by or the attention of housekeeping personnel back of the house - ANSThe functional areas of the hotel in which employees have little or no guest contact, such as engineering and maintenance Check-out - ANSThe guest has settled his or her account, returned the room keys and left the hotel coaching - ANSAn extension of training that focuses on accomplishments, job duties, and factual observations by providing positive or redirective feedback to an employee Complimentary - ANSThe room is occupied, but the guest is assessed no charge for its use
cross-training - ANSTeaching employees to fulfill the requirements of more than one position deep cleaning - ANSIntensive or specialized cleaning undertaken in guestrooms or public areas. Often conducted according to a special schedule or on a special-project basis DNCO (did not check out) - ANSThe guest made arrangements to settle his or her account, but has left without informing the front office Do not disturb - ANSThe guest has requested not to be disturbed Due out - ANSThe room is expected to become vacant after the current day's check-out time economy hotel - ANSA hotel property that focuses on the most basic needs of guests by providing clean, comfortable, and inexpensive rooms external recruiting - ANSA process in which managers seek outside applicants to fill open positions, perhaps through community activities, internship programs, networking, temporary agencies, or employment agencies flextime - ANSFlexible work hours that allow employees to vary the times at which they begin and end workshifts
issuing - ANSThe process of distributing inventory items from the storeroom to authorized individuals by the use of formal requisitions job analysis - ANSDetermining what knowledge each position needs, what tasks each position needs to perform, and the standards at which the employee must perform the tasks job bidding - ANSThe result of employees signing a list indicating that they are interested in applying for posted positions job breakdowns - ANSA form that details how the technical duties of a job should be performed job description - ANSA detailed list identifying all the key duties of a job as well as reporting relationships, additional responsibilities, working conditions, and any necessary equipment and materials job knowledge - ANSInformation that an employee must understand in order to perform the tasks Late check-out - ANSThe guest has requested and is being allowed to check out later than the hotel's standard check-out time Lock-out - ANSThe room has been locked so that the guest cannot re-enter until he/she is cleared by a hotel official
luxury hotel - ANSA hotel property that offers world-class service, upscale restaurants and lounges, exquisite decor, concierge service, and opulent meeting facilities maximum quantity - ANSThe greatest number of purchase units that should be in stock at any given time mid-market service - ANSA modest but sufficient level of service that appeals to the largest segment of the traveling public. May offer uniformed service, airport limousine service, room service, a specialty restaurant, coffee shop, and lounge, and special rates for certain guests minimum quantity - ANSThe fewest number of purchases units that should be in stock at any given time non-recycled inventories - ANSThose items in stock that are consumed or used up during the course of routine housekeeping operations. These include cleaning supplies, small equipment items, guest supplies and amenities occupancy report - ANSA report prepared each night by a front desk agent that lists rooms occupied that night and indicates guests who are expected to check out the following day Occupied - ANSA guest is currently registered to the room
preventive maintenance - ANSA systematic approach to maintenance in which situations are identified and corrected on a regular basis to control costs and keep larger problems from occuring productivity standard - ANSAn acceptable amount of work that must be done within a specific time frame according to an established performance standard recruitment - ANSThe process by which applicants are sought and screened concerning their suitability for positions recycled inventories - ANSThose items in stock that have relatively limited useful lives but are used over and over in housekeeping operations. Include linens, uniforms, major machines and equipment, and guest loan items revenue center - ANSAn operating division or department that sells goods or services to guests and thereby generates revenue for the hotel. The front office, food & beverage outlets, room service, and retail stores are typical revenue centers room rack - ANSAn array of metal file pockets designed to hold room rack slips arranged by room number. The room rack summarizes the current status of all rooms in the hotel
room status discrepancy - ANSA situarion in which the housekeeping department's description of a room's status differs from the room status information at the front desk Rooms Division - ANSComposed of departments and functions that play essential roles in providing the services that guests expect during their stay, front office, housekeeping, reservations, telecommunications, & uniform service departmens routine maintenance - ANSActivities related to the general upkeep of the property that occur on a regular basis and require relatively minimal training or skills to perform scheduled maintenance - ANSActivities related to the upkeep of the property that are initiated through a formal work-order or similar document scheduling - ANSA process in which the appropriate number of employees are assigned to fulfill necessary duties and positions each workday Skipper - ANSThe guest has left the hotel without making arrangements to settle his/her account Sleep-out - ANSA guest is registered to the room, but the bed has not been used.
Vacant and ready - ANSThe room has been cleaned and inspected and is ready for an arriving guest world-class service - ANSA level of service that stresses the personal attention given to guests. Hotels offering world-class service provide upscale restaurants and lounges, exquisite decor, concierge service, opulent rooms and abundant amenities
