Case Study Analysis:
Analyze the given below case study of Jelly Belly , solution of the scenario is already
given , so on the basis of the given solution find out that what would be the results
organization will get after implementing that solution.
A sweet employee performance appraisal system for Jelly Belly
CUSTOMER PROFILE
Candy making is a fun business, and so it's no surprise that it's fun to work at the Jelly Belly
Candy Company of Fairfield, California. But at this family-owned company, there's no
fooling around when it comes to promoting employee performance and job satisfaction. So
when Jelly Belly decided to overhaul and automate its antiquated employee performance and
talent management process, it was looking for a serious solution to help give its employees
across the United States fair, accurate performance appraisals.
Herman Goelitz Candy was founded in 1869 by Albert and Gustav Goelitz, whose great-
grandsons own and run Jelly Belly today. The Jelly Belly Candy Company makes Jelly Belly
brand jelly beans in over 50 flavors, as well as candy corn and other treats. Introduced in
1976 and named by former U.S. president Ronald Reagan as his favorite candy, the
company's jelly beans are exported worldwide.
Like almost every smart company, Jelly Belly recognizes that employees are more likely to
stay with their employer when they feel connected and recognized for their efforts. Programs
for managing and evaluating employee performance are critical to aligning corporate and
employee values and priorities.
CHALLENGE:
Jelly Belly's search for a new employee performance and talent management system began
several years ago, when two branches of the family business were reunited into a single
company. One branch was using an outdated performance management software program.
The other was doing its employee performance appraisals manually, using paper forms.
Having a variety of jelly bean flavors is great - a variety of employee appraisal processes in a
single company is not. The task of updating and consolidating the performance management
process fell to Margie Poulos, HR Manager of Jelly Belly's Midwest operations. She and a
small team of Jelly Belly HR staff were charged with finding a single automated system that
could be used for all of Jelly Belly's 600 employees in three locations.
1
