Human Resource Management Concepts, Exams of Human Resource Management

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SHRM-CP Certified Professional Exam

Questions 3 Review with Correct Answers

100% Pass | Graded A+

David Mungai [Date] [Course title]

SHRM-CP Certified Professional Exam

Questions 3 Review with Correct

Answers 100% Pass | Graded A+

To which of the following job evaluation methods does the paired comparison method belong? -Ranking -Job classification -point factor -factor comparison - Answer>> ranking Which of the following is not a pay differential? -Hazard Pay -shift pay -base pay -overtime - Answer>> base pay Which of the following terms refers to collapsing multiple pay ranges into a single-wide pay range? -wide banding -pay compression -green circles rates -broad banding - Answer>> broad banding A global organization groups its core functions by service line. Which of the following best describes this organizational structure? - Answer>> product What performance measure includes metrics in the areas of financial performance, customer satisfaction, efficiency of internal business processes, and company learning and growth? - Answer>> balanced scorecard

Which HR organizational model would work best for an organization with multiple business units? - Answer>> Shred services What is the purpose of performing an HR audit? - Answer>> identify gaps in HR processes Which of the following best describes HR's primary contribution to an organization's strategic plan? -HR serves the need of the entire organization as subject matter experts (SMEs) -HR provides the executive team with a menu of admin tasks that it can execute more efficiently -HR interprets various HR Metrics for the executive team to show how HT create value to the org -HR utilizes its seat at the table to share how additional HR staff can support the org by providing better customer service - Answer>> HR serves the need of the entire organization as subject matter experts (SMEs) To provide expert consultation to the organization, an HR professional must understand how other functions in the organization perform their work. Which of the following is a core business function typically found in organizations? -Sales and marketing -IT -operations -All - Answer>> all of the above During a weekly board meeting at a management consulting firm, executives discuss a change to their service delivery model in order to be more responsive to their clientele. The R&D lead says that she is willing to end direct contact with the client but feels uneasy about the sales department being able to articulate the needs of the client to her division. The sales lead acknowledges

her concern but reassures his team has taken the time to learn the product line and can share information to the client and R&D that will only improve communication and increase the bottom line. Which phase of the negotiation process are the executives actively engaged in? -Agreement -Information exchange -concessions -relationship building - Answer>> Information exchange A unionized bakery is acquired by a nonunion bakery in an at-will employment jurisdiction. As part of the due diligence process, what financial risks should HR give consideration to and why? - Answer>> HR should review the full cafeteria of pay increases and benefits agreed upon in the existing collective bargaining agreement to ensure all risks are understood because the organization may have to honor those agreement for a period of time At what stage of the Organizational Effectiveness & Development (OED) process would you define the objectives of the OED program? - Answer>> developing the action plan In which organizational lifecycle phase is the focus to find the most efficient structure and the effort to standardize the organization's processes to manage the workforce for peak efficiency? - Answer>> growth What is the definition of environmental scanning? - Answer>> the systematic survey and interpretation of relevant data in order to identify external opportunities and threats A PEST analysis addresses four categories, one of which is: - Answer>> Political

Which of the following questions addresses an economic PEST factor? - Answer>> will the unemployment rate significantly affect the job market? Which employee lifecycle (ELC) phase would most likely have the greatest effect on a millennial in today's workforce? - Answer>> recruitment and selection Brain drain is a term that defines which of the following statements? - Answer>> the exit of educated individuals from less-developed to higher-developed countries What is a characteristic of an organization in its Introduction (startup) phase? - Answer>> a focus on performance-based incentives to attract new employees Cherry picking is a term that: - Answer>> defines the practice of hiring needed skills from competitors without requiring higher performance results A company operating internationally: - Answer>> can choose a local responsiveness strategy in addition to a global integration approach The term that describes an organization's international orientation in which the organization exercises tight control over its international operations is called: - Answer>> ethnocentric The following concept is the foundation of employment branding. It answers the question as to why a talented person would want to work for an organization. - Answer>> employee value proposition

The first step toward linking an organization's jobs with its vision, mission, goals, and objectives is to: - Answer>> conduct a job analysis Success factors used in job descriptions describe: - Answer>> personal characteristics that contribute to an incumbents ability to perform well on the job Which of the following is an internal recruiting source? - Answer>> job bidding An employee engagement strategy should specify how engagement efforts will be sustained over time. Which of the following choices is a recommended best practice designed to accomplish this objective? - Answer>> link employee engagement to business results True behavioral engagement is considered to be when employees: - Answer>> think and feel engaged Employee surveys can be broken into three categories: attitude, opinion, and engagement. Which of the following is an engagement survey? a survey that... -measured the quality of mgmt and org issues -seeks to gain opinions of specific processes -focuses on matter that affect employee satisfaction -addresses comp and benefits matters - Answer>> a survey that focuses on matter that affect employee satisfaction Which of the following is an advantage of an online employee survey? -accurate, up to day email addresses are used -third party server is secure -third party server has virus checking software

-you get a higher response rate because of employee access convenience - Answer>> you get a higher response rate because of employee access convenience Which of the following is the most important factor to consider when organizing a focus group? -detailed planning -facilitator -cultural effects that might affect the survey results -identified record keeper (note taker) - Answer>> facilitator Which of the following engagement practices during hiring and onboarding most significantly helps prevent low engagement scores later in the employment relationship? -give employee a structured onboarding experience -make the first day count -show employee a path to success -create accurate first impressions - Answer>> give employee a structured onboarding experience What onboarding engagement technique best increases the possibility of long-term employee engagement? - Answer>> encourage social connections by introducing the new employee to employees with whom they have something in common Which monetary best practice is designed to effectively increase long-term employee engagement? - Answer>> competency- based pay that rewards the acquisition of knowledge and skills that enhance job performance and satisfaction Which level in Maslow's Hierarchy of Needs addresses the need to be accepted? - Answer>> belonging and love

What is the basis of Herzberg's Motivation-Hygiene Theory? - Answer>> employees experience two difference factors that affect their behavior in different ways Which of the following is a nonfinancial reward designed to increase employee engagement? -a gift card -promotion -pay differential -participation on a project team organized to develop a new operating system - Answer>> participation on a project team organized to develop a new operating system What best describes the rationale in support of fair, humane, and compliant separations from employment in a downsizing situation? - Answer>> it signals to employees who remain the way the employer views and respects its employees What is a characteristic typical of an adult learner? - Answer>> focus on real world issues What term best describes a situation in which an employee is given additional tasks to accomplish in the same job? - Answer>> job enlargement Which type of leader assessment tool presents simulated leadership situations that leaders may encounter in the workplace? - Answer>> situational judgement tests Which of the following is an internal mobility concept that addresses career development by providing professional and technical assignment opportunities? -relocation -international assignments -dual career ladders

-promotions - Answer>> dual career ladders Which of the following evaluation methods provides the most valuable measurement information? -reaction -learning -behavior -results - Answer>> results Which of the following is considered an organization's responsibility in career management? -assess career options inside and outside the organization -design a career path that matches org goals -match org need with individual abilities -identify personal abilities and interests - Answer>> match org need with individual abilities What is the best way to teach a kinesthetic learner? - Answer>> create interactive practical exercises that require manipulation of touch What post-training evaluation method utilizes performance evaluations to measure success? - Answer>> results Which quality control tool prioritizes categories from most frequent to least frequent? - Answer>> pareto chart What type of information is provided by succession plans? - Answer>> candidate availability data Management and leadership differ in that: - Answer>> management directs people; leadership motivates people The purpose of a gap analysis on benefits is to - Answer>> revise benefits that are not meeting employee or organizational needs

According to COBRA, a company with 20 or more employees must offer: - Answer>> COBRA benefits to spouses of deceased workers According to USERRA, employees called to active duty are entitled to: - Answer>> credited service for retirement plan purposes An employee elects a $500 annual deferment in his Section 125 Flexible Benefits Plan (FSA). His employer pays an FSA claim for $500 in March. In April, the employee terminates his employment after deferring only $167 to his plan. What happens in this situation? - Answer>> the employee is entitled to the full reimbursement for $ A window manufacturer guarantees its installers a base wage plus an extra $25 for each job completed to specifications. The employer is using a: - Answer>> productivity-based pay system Under the factor comparison method, jobs are evaluated through the use of: - Answer>> a scale based on compensable factors Which of the following laws covers both whistleblower protection and notice requirements for defined contribution plans? - Answer>> Sarbanes-Oxley Act Which of the following is an action to lower budgets that is legal in the United States that would most likely violate compensation laws in other countries? - Answer>> reduce based salary levels An HR professional is conducting a needs analysis utilizing the ADDIE model. At which level is the HR professional operating if they are reviewing a manager's span of control? - Answer>> organizational

A 14-year-old shipping company has been consistently missing promised delivery dates to its South Pacific region for the past year. The regional operations manager positions were eliminated 2 years ago. As a result, all local shipping supervisors report directly to the director of supply chain management at the corporate office. Which OED intervention strategy would be best to apply in this case? - Answer>> structural strategies Which of the following quality control tools would be best when evaluating whether a reduction in sales staff correlates to the decrease in sales? - Answer>> scatter diagram A hospital system implemented a patient billing system. Since the implementation, there have been several billing errors and an increase in patient costs. The chief technology officer is adamant that it is not the software but rather inadequate employee training on the use of the new patient billing system that is the cause of the billing issues. Which Six Sigma improvement process applies in this case? - Answer>> DMAIC (define, measure, analyze, improve, control) Which commonly used decision-making tool would you recommend that the team use if you are trying to determine whether the implementation of an OED initiative will be worth the financial investment? - Answer>> cost-benefit analysis Which of the following best describes HR's role in organizational development (OD)? -serve as a change agent -craft employee communication -administer changes in benefits plan -organize team building activities for executive team - Answer>> serve as a change agent

Which methodology identifies bottlenecks one at a time until a company achieves the desired goal? - Answer>> theory of constraints HR is in the process of revamping the management trainee program for a rental car company. HR decides that a case study should be required and that trainees would work on it as a group. Which stage of the ADDIE model is HR currently in? - Answer>> Design Which of the following is a true statement with respect to succession planning? -succession planning is focused on the internal pipeline of senior mgmt employees -succession planning is exclusively and HR responsibility -a successful succession plan has measurable results -a successful succession plan concentrates on immediate staffing needs - Answer>> a successful succession plan has measurable results Which judgmental forecast prevents skewed results due to "groupthink"? - Answer>> Delphi Technique A customer service call center implemented a customer relationship management (CRM) system. Each time a customer calls in with a problem, the customer service representative places notes on the account's record, which is accessible for any employee who views the account notes in the future. What is this an example of? - Answer>> knowledge management system Wendy is a financial planner at Genoa Financial Consultants. She manages the portfolio of six of the company's major clients. The investments she chooses for one of the clients has outperformed the market upward of 30 percent year over year for the past 4

years. The portfolios of her other five clients have been fledgling during that same time frame. For the past 4 years Wendy has been rated as exceeds expectations during her annual performance appraisal meeting. What performance appraisal error is displayed in this case? - Answer>> halo effect