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IAHSS ADVANCED TRAINING
HEALTHCARE SECURITY PERSONNEL 4TH
EDITION CERTIFICATION EVALUATION SET
2026 ANSWERS GUARANTEED PASS
⫸ Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It also involves what? a. Initiating some action to remove or reduce the risk. b. Reporting the risk to law enforcement authorities. c. Documenting the risk to the administration. d. Each of the above. Answer: a. Initiating some action to remove or reduce the risk. ⫸ What must be done about life safety deficiencies found in the hazzard surveillance tour? a. Report them to the nearest medical personnel. b. Correct them before the next safety committee meeting. c. Report them to the Occupational Safety and Health Administration. d. Correct them immediately. Answer: d. Correct them immediately. ⫸ What is the purpose of crime analysis? a. Identify problems and develop strategies to reduce problems. b. Assist law enforcement in identifying known criminals. c. Solve crimes and make arrests.
d. None of the above. Answer: a. Identify problems and develop strategies to reduce problems. ⫸ Which of the following is easier and more cost effective for an institution? a. Allowing outside organizations to conduct safety training. b. Installing access controls only on exterior doors. c. Using off-duty law enforcement officers instead of security officers. d. Building in security systems during building design. Answer: d. Building in security systems during building design. ⫸ The Triangle of Crime consists of: a. Opportunity, Unattended Items, Desire b. Ability, Opportunity, Randon Access c. Opportunity, Desire, Ability d. Access, Desire, Opportunity Answer: c. Opportunity, Desire, Ability ⫸ What are the layers of protection through physical security planning? Answer: * Perimeter Barrior: line or outside perimeter of the site
- Building's Exterior: top, sides, bottom of building
- Interior Controls: lock/key systems, access control systems, alarms, camera, policies/procedures, training
a. 12 b. 16 c. 18 d. 20 Answer: c. 18 ⫸ What agency requires Hazard Surveillance Rounds? a. Occupational Safety Health Association (OSHA) b. The Joint Commission (TJC) c. National Fire Protection Association (NFPA) d. Environmental Protection Agency (EPA) Answer: b. The Joint Commission ⫸ What are the two categories of safety and securities inspections? a. Surveillance surveys and security surveys b. Hazard inspections and security rounds c. Hazard surveillance rounds and security surveys d. Surveillance rounds and hazard surveillance surveys Answer: c. Hazard surveillance rounds and security surveys ⫸ Hazard Surveillance Round inspections are reported to: a. Occupational Safety Health Association (OSHA) b. The Supervisor of the facility c. The Joint Commission (TJC)
d. The safety committee of the healthcare organization Answer: d. The safety committee of the healthcare organization ⫸ Patient care buildings and satellite health centers require Hazard Surveillance Round inspections: a. Once per year b. Twice per year c. Every two years d. Every three years Answer: c. Twice per year ⫸ Non-patient care buildings and exterior grounds require Hazard Surveillance Round inspections: a. Once per year b. Twice per year c. Every two years d. None of the above Answer: a. Once per year ⫸ The five-step approach to crime analysis is: a. Gather, Collate, Analyze, Separate, Evaluate feedback b. Collect, Collate, Analyze, Disseminate, Gather/Evaluate feedback c. Collect, Evaluate, Collate, Disseminate, Gather feedback d.Collect, Collate, Analyze, Gather/Evaluate feedback Answer: b. Collect, Collate, Analyze, Disseminate, Gather/Evaluate feedback
c. Employee complaints d. Phone call monitoring Answer: b. Feedback ⫸ ______ is an element in improving customer service: a. Identifying customers b. Attitude c. Communication d. Training e. All of the above Answer: e. All of the above ⫸ Communication is ________________: a. 93% body language, 7% words b. 50% non-verbal, 50% verbal c. 80% verbal, 20% gesture d. 75% verbal, 20% gestures and tone of voice Answer: a. 93% body language, 7% words ⫸ Customer retention is __________ times less expensive than attracting new customers. a. 2 to 3 b. 5 to 6 c. 7 to 9 d. 10 to 12 Answer: b. 5 to 6
⫸ Satisfied customers on average tell _________ other people about their positive experience at a healthcare facility. a. 1 to 2 b. 2 to 3 c. 4 to 5 d. 6 to 7 Answer: c. 4 to 5 ⫸ How many healthcare organizations have earned the Planetree organization's designation as a 'patient-centered hospital'? a. Less than 100 b. Less than 115 c. More than 125 d. More than 200 Answer: c. more than 125 ⫸ What are the four elements of the "Fish" philosophy? Answer: 1. Choose your attitude
- Play
- Make Their day
- Be present, be there ⫸ The acronym HEART expresses what: Answer: Honesty Empathetic Appreciative Respectful
b. A customers perception of having needs met c. A customers who has had his questions answered d. A customer feeling good Answer: b. A customers perception of having needs met ⫸ Key traits security officers should have (7): Answer: Emotional awareness; concern; Problem solving; Initiative; responsibility; Explaining, and informing ⫸ What is the most powerful booster of customer service improvement? a. Surveys b. Evaluations c. Benchmarking d. Feedback Answer: d. Feedback ⫸ Which legal test takes into account neighborhood crime rates, industry standards, and the owner's experience at other locations? a. Forseeability b. Neglience c. Totality of circumstances d. Duty to invitees Answer: c. Totality of circumstances ⫸ The major source of premise liability in healthcare is from: a. Poor lighting
b. Slips and falls c. Fire hazards d. Assaults Answer: b. Slips and falls ⫸ Property owners have a ________ duty to maintain the property in a ___________ condition. a. Legal / reasonably safe b. Moral / reasonably safe c. Legal / completely safe d. Moral / completely safe Answer: a. Legal / reasonably safe ⫸ Which of the following are elements necessary to establish neglience in a premise liability case? a. Duty to the plaintiff b. Failure to meet the duty c. Breech of a duty caused an injury d. All of the above Answer: d. All of the above ⫸ Which of the following are examples of risks security officers should identify? a. Burned out lights b. Breached fence lines c. Slip and fall hazards d. All of the above
not the injury was foreseeable by the person committing the action. - Did the failure to provide the duty cause harm? ⫸ Damages or Injury Answer: Were the damages or injury forseeable or apparant? ⫸ What is CPTED - Crime Prevention Through Environmental Design (3) Answer: Promotes a clear line of sight Created perception of safety Makes criminals feel detected ⫸ Define: Broken Windows Answer: Theory: Signs of neglect, ie: broken windows and/or graffiti on buildings indicate no one cares about the area and is not watching it - it invites crime. ⫸ Failure to conduct routine patrol can ultimately result in what? a. An increase in security spending b. An increase in the organization's revenue c. A liability exposure d. Both A and C Answer: c. A liability exposure ⫸ K-9 patrol teams can be particularly effective in dealing with which situation? a. Restraining a patient b. Emergency department violence
c. Patrolling patient floors d. Children who are upset Answer: b. Emergency department violence ⫸ Bicycle patrol is which one of these? a. Faster than foot patrol and a vehicle in heavy traffic b. Faster than foot patrol, but slower than a vehicle in heavy traffic c. The safest method of patrol d. The slowest method of patrol Answer: a. Faster than foot patrol and a vehicle in heavy traffic ⫸ _______ patrol contributes, more than any other method of patrol, to excessive socialization. a. Bicycle b. Foot c. K- 9 d. Vehicle Answer: b. Foot ⫸ Security Officers should have a valid driver's license if they are going to do what? a. Operate motorized vehicles b. Conduct vehicle patrols on client property c. Transport authorized personnel d. All of the above Answer: a. Operate motorized vehicles
d. Question any suspects or witnesses Answer: b. Protect his personal safety ⫸ Which if these is an example of factual evidence? a. Eyewitness testimony b. Circumstantial evidence c. Physical evidence d. None of the above Answer: c. Physical evidence ⫸ Which of these should an officer follow to be able to testify that the evidence presented has merit? a. Proper medical staff direction b. Proper safety procedures c. Proper confidentiality procedures d. Proper chain of custody Answer: d. Proper chain of custody ⫸ Why are initial information gathering and proper note-taking key to a successful investigation? a. They memorialize information gathered at the scene from those involved b. They refresh your memory for later report writing purposes c. They are subject to discovery by the defense in a criminal case and thus can be supoenaed d. All of the above Answer: d. All of the above
⫸ When dealing with a personal-gain informant, what should the officer do? a. Document the officer's interaction with the informant b. Let the informant run the show c. Become personally involved with the informant d. Make promises to the informant that cannot be kept Answer: a. Document the officer's interaction with the informant ⫸ Which of the following is NOT a recommended guideline when an outside agency conducts an undercover investigation? a. Insist that no person be submitted to entrapment b. Require daily reports c. Insist that no laws or policies ever be broken d. Insist that all security department staff receive operational information Answer: d. Insist that all security department staff receive operational information ⫸ Before using any covert monitoring devices, the officer should do what? a. Notify the information system department b. Notify the engineering department c. Submit a covert investigation request to the human resources department
- Public domain source (newspaper, TV, radio, court records, criminal history report)
- "For personal gain" informant ⫸ What approach should be followed to determine appropriate protective measures and security and safety practices for off-campus facilities? a. The off-campus facility administrator decides b. Security inspections and risk assessments c. A qualified security professional decides d. The healthcare administrator decides Answer: b. Security inspections and risk assessments ⫸ What are three types of security-sensitive facilities that can be located off campus? a. Laundry services, human resources, and senior administration offices b. Research facilities, abortion facilities, and daycare centers c. Centralized information technology/information services, patient record storage, and home healthcare worker services and programs d. Business services, laundry services, and information services Answer: c. Centralized information technology/information services, patient record storage, and home healthcare worker services and programs ⫸ What are four of the most important protective measures and security and safety practices for off-campus facilities?
a. Ensure personal safety, duress alarms, violence training, and access control systems are in place b. Ensures employees drive safely, test their security equipment, report security incidents, and know when they are in high crime neighborhoods c. Ensure there are appropriate security policies and training, personnel and security systems in place for employees, and security officers working the off-campus locations d. Ensure security policies and personnel are in place, duress alarms are installed and operational and employees know how to use them, and employees report security incidents Answer: ... ⫸ What are three ways off-campus workers can communicate security emergencies? a. Two-way radios, e-mails, and internet b. Voice-activated radios, e-mails, and internet c. Duress alarms, lone-worker devices, and blue alarm lights d. Cell phones, overhead paging systems, and pagers Answer: c. Duress alarms, lone-worker devices, and blue alarm lights ⫸ Which of the following are part of the security officer's role in providing security services and protective measures at off-campus locations? a. Conduct the security risk assessments to determine what security protections are required at off-campus facilities b. Only respond to emergency calls for assistance c. Be alert to, identify, and report specific situations that encourage or make crime more likely at off-campus facilities
