ICFAI Human Resource Management, Exams of Human Resource Management

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Human Resource Management: Practice Paper

MULTIPLE CHOICE QUESTIONS

1. The approach was based on the management assumption that a happy worker is a hard worker but this was not applicable to all workers. The approach did not recognize the need for a job structure- Identify the approach a. Human Resource Approach b. Scientific Management Approach c. Human relations Approach d. Hawthorne’s Experiment Approach e. Organizational Behavior Approach
2. Choose the function that involves setting up an intentional structure of roles for employees in an organization. It helps in establishing relationships among organization members and attainment of the goals a. Planning b. Organizing c. Staffing d. Directing e. Controlling
3. The process of identifying and ascertaining the credentials of a candidate for a job is called as-

a. Human resource Planning b. Placement c. Selection d. Induction e. Job Analysis

4. Mr. Paresh, the Human resource executive practices performance appraisal, training, management development and career planning and development. It includes developing the attitudes, belief and values of the employees to match with organizational needs. Which of the following does Mr.Paresh follow? a. 360 Approach b. Human resource Development c. Human Management d. Balanced Scorecard e. Planned Approach
5. At Google, the total compensation package of the employees depends upon their level of performance, their knowledge and skills. The package includes several components like flexible medical, dental and insurance and extra plans and programs. Which of the following represents the above statement. a. Extrinsic rewards b. Intrinsic rewards c. Compensatory policies d. (a) and (c) both e. All of the above
6. Mr. Hitesh, an H.R Manager performs specialist role of informing the managers a market statistics of personal availability, pay rates, labor, and laws to enable managers in making decisions on various employee related issues. Which role is Hitesh performing? a. The auditor role b. The consultant role c. The facilitator role d. The executive role e. The service provider

Multiple Choice Questions

7. Which organizational structure is characterized by a number of hierarchical levels but a narrow span of control? This helps in close supervision and provides for continuous interaction between the supervisor and his or her subordinates. a. The tall organization structure b. The flat organizational structure c. The simple organizational structure d. The modern organizational structure e. None of the above
8. When a responsibility is delegated, it should be accompanied by the authority necessary to carry it out. Identify the correct Statement- a. Wrong delegation of authority might result in an unsuccessful discharge of responsibility. b. Responsibility is related to the functions assigned to a role. c. Authority is related to the responsibility d. Authority makes decisions while carrying out their responsibility e. All of the above
9. Mr. Yuvak, an HR executive, who designs and implements the developmental activities like training and development , performance appraisal, career planning. Which role is Mr. Yuval playing? a. Specialist role b. Facilitators role c. Change agent d. Controller role e. Departmental role
10. Identify the managers that are responsible to handle the four resources like men, material, machines, and money; they have to manage the resources for delivering results. a. Live manager b. Staff responsible managers c. Balanced managers d. HR managers e. All of the above
11. XYZ is located in US. It has followed standardized structure and polices across all subsidiaries which prevent it from understanding and adapting to the culture of India. Which approach views the world as a single place? a. Ethnocentric approach b. Polycentric approach c. Geocentric d. Both (a) and (b) e. None of the above.
12. Identify the incorrect reasons for the importance of international HR

a. Success is depende nt on having competent local leaders b. Majority of the markets are part of the global network c. India is an emerging market with skilled manpower d. Investing in training market and expatriating people for global operation is required e. A trained group of local mangers can add immense value to firms.

13. The culture of nation is the set of the historic beliefs, people’s perception, and people aspiration. Identify the three terminologies or the dimensions of the culture. a. Norms, belief attitudes b. Attitudes, perception, values c. Belief, values, traditional d. Traditional, values, attitudes e. Norms, values, attitudes

Multiple Choice Questions

20. Identify the situation, where either the employer cannot offer the employee any alternative position or the alternative position offered by the employer is not to the employee liking due to the redundancy? a. Loaning b. Lay -offs c. Reducing wok hours d. Retrenchments e. Surplus state
21. Identify the strategic plans of an organization which form the basis for its Human Resource Planning, and assesses the HR needs; where the needs are compared with the availability of the resources at present and actions has to be based on the whether there will be a deficit or a surplus in the future? a. Forecasting b. Inventory report c. Managing surplus d. Managing future demand e. Current human resource
22. Job analysis is the process of determining and recording all the relevant information about a specific job. Identify the incorrect statement? a. Job analysis is also known as the review or job classification b. Job analysis plays a key role in the designing and managing the performance appraisal system in an organization. c. Job analysis helps in identifying key responsibility areas for a positions and then setting the goals or objectives for the appraisal period. d. Job analysis forms a base for the evaluation of an employees performances e. None of the above
23. Mr. Rahul, the head of HR has appointed a job analyst who compiles the data for the job incumbents by way of the interviews and questionnaire related to a specific action or an event. But the technique is applicable only on the few or limited jobs carried out by a few people and not to routine jobs that are carried out at the lower level of management. Job analyst gathers information from middle level and top level in management. Identify the technique used? a. Technical conference method b. Functional job analysis c. Position analysis questionnaire d. Critical incident techniques(CIT) e. Questionnaire method
24. Job specification is a written statement of the minimum acceptable qualifications, knowledge skills and traits and physical and mental characteristics required in an incumbent to perform the job successfully. Except for- a. Height, weight, vision b. Analytical ability, decision making ability c. Emotional and social relationships d. Behavioral judgments e. None of the above
25. Identify the functions performed by an HR executive in an MNC?

a. Organization audit b. Induction c. Industrial Relations d. Succession planning e. All of the above

Human Resource Management: Practice Paper

26. It is an approach which offers challenging and demanding goals to the job holders. In Job designing, this approach offers something new to the employees to avoid the monotony. It also gives the job holders the decision making authority. Identify the approach? a. Engineering approach b. Sociotechnical approach c. Human Relations approach d. Job characteristics approach e. Specialization approach
27. Identify the techniques used by Rajesh, the HR manager to motivate employees to perform better. He has redesigned the job in such a manner which leads to the reduction in supervision and control with sufficient freedom to plan, organize, and to control. It increases the employee commitment and support from the management. a. Job engineering b. Job enrichment c. Job enlargement d. Job rotation e. None of the above
28. As per the modern management techniques, ABC organization wishes to enhance job design and quality of work life. The technique shrinks the working days in the week, thereby increasing the number of working hours per day. Workers are happy as they get more time to spend with their families. Identify the technique? a. Working form home b. Flexible c. Job sharing d. Condensed work week e. Telecommunity
29. They invite applications from interested candidates, scan them for their first round of short listing, testing and fixing a meeting ground for the organization and the candidates, and simply the overall recruitment process. Identify the type of agency? a. State agent b. Private employment agencies c. Educational institutes d. Employee referrals e. Advertisement
30. Vacancies in the organization are usually announced through internal search except for one. Identify which medium is not used? a. Notice boards b. Job posting c. Internet d. Intranet e. Circulars
31. Identify the factors determining the success of recruitment policy from the following?

i. Number of successful placements ii. Number of people who have been hired iii. Number of offers made iv. Cost involved v. Time taken to fill up the vacancy a. i,ii,iii,iv,v b. only i,ii,iii c. both i,iv d. iv,ii,i e. v,iv,iii

Human Resource Management: Practice Paper

39. Identify the method used when there are large number of candidates, but the time available for the interview is short. All the group applicants are interviewed by a panel of interview or single interviewer. a. Panel interview b. Unstructured interview c. Group interview d. In-depth interview e. Selection interview
40. Proper placement of an employee results in low employee turnover, low absenteeism, and low accident rates in the shop floor jobs and improved moral and commitment of the employee. Identify the right order from the following? a. Placement precedes selection b. Selection precedes placement c. Induction precedes placements d. Recruitment precedes placement e. None of the above
41. Orientation is an integral part of the socialization process. Identify the correct statement from the following- a. The time period for orientation is short b. Socialization is a process that takes place organization wide c. The changes due to orientation are negligible d. Socialization involves brand changes in the employee, beyond the organizational issues e. All of the above
42. Identify those norms which are accepted by the employee by way of standards of the organization for its effective functioning a. Pivotal norms b. Standard norms c. Role norms d. Performance norms e. Behaviorial norms
43. Mr. X recently joined the organization. Being a fresher he is in a comparative mode. In this stage he was trying to expect certain values and culture before joining and trying to gain an insight into the new job culture. Identify the stage? a. Socialization method b. Pre- arrival stage c. Metamorphosis stage d. Handling new employee anxiety e. Encounter stage
44. Mr. Sony follows a regulatory approach. In this socialization process a person qualifies for the next round, only when the person performances as per the standards and the prescribed rules. This helps the company to plan HRD practices. Identify the Socialization strategy? a. Fixed socialization strategy b. Contest socialization strategy c. Tournament socialization strategy d. Sequential socialization strategy e. Socialization strategy

Multiple Choice Questions

45. Mr. Shiny did not get any assistance from senior. Shiny, the new recruit didn’t have any predecessor to follow and therefore has to define his task on his own. What type of socialization strategy does the organization follow? a. Serial socialization b. Disjunctive socialization c. Variable socialization strategy d. Divestiture socialization strategy e. Tournamental socialization strategy
46. Socialization helps to create order and consistency. It leads to following advantages except-

a. It helps to improve team work b. It assist to achieve organization goals c. It brings about order d. It leads to role ambiguity e. It allows executive to show productive results

47. Identify the stage which is considered to be successful if the employee understands and accepts the norms, policies and procedure of the organization and works in accordance with organization goals? a. Organizational Socialization b. Encounter stage c. Pre arrival stage d. Metamorphosis stage e. None of the above
48. Identify the future positions that an individual strives to reach as part of a career?

a. Career b. Career path c. Career goals d. Career planning e. Career management

49. Mr. X enjoys jobs, where they are at liberty to create and are not confined by the organizational framework. Identify the career anchors? a. Stability b. Entrepreneurial creativity c. Pure challenge d. Life style e. Independence
50. Mr. Right did not make a formal assessment of his abilities, interest, career needs. He paid little attention to career planning and felt disengaged. What is the phenomenon called? a. Individual assessment phenomenon b. Career drift c. Need opportunity analysis d. Career planning e. None of the above
51. The HRD manager arranges the sequential patterns of jobs, charts the possible directions and paths of the advancement in an organization. What type of HRD practices he follows? a. Career planning programs b. Setting realistic goals c. Career paths d. Career planning programs e. Behavioural career path

Multiple Choice Questions

58. The HR appraiser, in this method assigns each individual a role comprising a set of initiatives and activities which are his or her responsibilities contributing to the successful improvement of the company’s strategy. It can be used to evaluate the alignment of the compensation and benefits plans with strategic needs of employers nod employees. Identify the method? a. Behaviorally accord rating scale b. 360 degree performance approval c. Team appraisal d. Balanced scorecard e. None of the above
59. Identify the limitation of performance appraisal in which the appraiser tends to be influenced by the behavior displayed at the beginning of the appraisal period and this leads to a distorted evaluation a. Halo effect b. Recency effect c. Primacy effect d. Central tendency effect e. Leniency effect
60. Identify which is not one of the uses of good performance appraisal system from the following:
    1. Training and development needs are known
    2. Helps in succession planning in the organization
    3. Helps in assessment of the value of HR
    4. Helps evaluating and auditing the plans
    5. Can be used for transfers & promotion a. 1,2,3 b. 2,3, c. 3,4,5 d. 5,3, e. None of the above
61. It is identified as the procedural failure to adopt new methods and processes that can improve employee and organizational performance. They have an adverse impact on the way they perform their jobs. Identify the faulty processes from the following? a. Managerial obsolescence b. Managerial succession c. Non updation d. Employee retention e. None of the above
62. Any gap between the desired and actual competency level of an employee can be bridged through what type of training?
    1. Continuous 2. Repeated
    2. Assessment 4. Measurable
    3. Verifiable a. 1 & 3 b. 1 & 2 c. 3,4,5 d. 3 & e. 1,2,3, &

Human Resource Management: Practice Paper

63. Identify the training used by Mr. Fine, which involves employees to match the skills set required to perform their jobs, which in turn improve their job effectiveness. It also enables them to adapt to various technological changes. a. Motivation b. Skilled based training c. Human relations d. Company policy e. None of the above
64. The trainee in the method is placed in various jobs across different functions in the organization. He gains cross-functional knowledge and is equipped to take up different jobs. It brings novelty and variety for the employees who are used to doing the same job. Identify the method from the following? a. Coaching b. Apprenticeship c. Committee assignment d. Job rotation e. Instruction based
65. Mr. Kunal, HRD Manager, follows simulation exercises. In this method the trainee uses the equipment which is similar to what is used on the job. The actual work conditions are simulated. It helps employees to gain knowledge about the actual job situation and also reduces the problem of transferring learning to the job. Identify the method used by Mr.Kunal? a. Case exercises b. Experiential exercises c. Vestibule training d. Role playing e. Computer modeling
66. Identify the correct statement of difference between training and management development –
    1. Training is the acquisition of technical knowledge and skills, where as management development refers to the methods designed to improve the skills of managers or prospective managers.
    2. Training focuses on the broad range of skills, and management focuses on the limited number of technical skills in employees present on the job.
    3. Training employees the incumbents in the present job, where as management handles future responsibilities.
    4. Training has a short term perspective, while management development is oriented towards the long term needs. a. Only 2 is incorrect b. 1,2,3, c. 1,2,3 d. 2,3,4, e. 1,3,4 is correct
67. Identifying the basic pre- requisites for a successful management development program
    1. Management development is a continuous activity
    2. Managers should encourage and train their subordinates to assume greater responsibilities.
    3. Management development should be in alignment with the organizational and the individual needs.
    4. Managers should be motivated through special rewards systems to spend time on developing themselves as well as their subordinates. a. 1,3,4 b. 2,3, c. 1,2,3 d. Only 2 e. All of the above

Human Resource Management: Practice Paper

74. Which are the principles governing compensation administration in an organization given below?

a. Maintaining the competitiveness in the wages market b. Matching the expectations of employees c. Strengthening positive employee behavior d. Devising a system by removing discrepancies in the wage administration e. All of the above

75. Which wage reflects the level of national income and its distribution? It is also related to the production of the labor and takes into the consideration the financial capacity and the workload of the organization. a. Fair wage b. Minimum wage c. Satisfying wage d. Living wage e. None of the above
76. In this system, the wage payment helps in giving freedom to the managers is fixing the pay of the individual workers but within the set limits. Identify the system? a. Skill- based pay b. Competency- based pay c. Broad banding d. Time wage plan e. Piece wage plan
77. Moonway software service Ltd. decided to appraise Monalisa Surve, a software developer, to the position of senior in the same department. She received performance based rewards. Identify the rewards? a. Employee stock option plans b. Annual performance incentives c. Membership rewards d. Scholarship for children e. Both a & b
78. Identify the system, in which each job is rated in terms of the standard time (a day or week). After the completion of this standard time an assessment of the output of each worker is made. The workers are paid at the appropriate time- rate for the standard- time value of the work done. a. Progressive bonus b. Task bonus system c. Point rate bonus d. Barth system e. Rowan plan
79. Rahul gets subsidized snacks for doing overtime duties. He is retained by offering provident fund, T.V room with well equipped gym which acts as a motivational tool for other employees as well. Identify the benefits? a. Retirement benefits b. Cafeteria and restroom c. Recreational facilities d. Only a & b e. a, b, c
80. Identify under which provision, lump -sum amount or payment over a specific period at full or partial rates of normal compensation is made. It helps in minimizing conflicts between the shareholders and managers arising in the event of the change control. a. Cafeteria benefit plan b. Employee benefit scheme c. Assistance schemes d. Golden parachute e. Membership compensation

Multiple Choice Questions

81. Which of the following deals with the cleanliness waste disposal, ventilation, drinking water and other health related issues? a. Chapter III of the Factories Act b. Chapter IV of the Factories Act c. Chapter II of the Factories Act d. Chapter V of the Factories Act e. Both a & b
82. Identify which program also helps employees mingle with their colleagues and developed good interpersonal relationships. a. Employee wellness program b. Get going programs c. Mental health programs d. Disciplinary action e. None of the above
83. This is a symptom of change in the attitudes towards work and work place, lack of trust in the management and colleagues’ inability to concentrate, increased anger, tension and isolation from clients and colleagues. Identify the symptom? a. Stress b. Negative stress c. Burnout d. Both a & c e. None of the above
84. It is the study of the relationship between people and their work environment. In such type of workplace task and tools are designed in a manner which best suits an individual abilities and limitations so as to ensure that people can do their jobs safely. Identify the study? a. Musculo-skeletal disorder b. Ergonomics c. Work environment d. International labor organization e. Computer related program
85. What are the disorders that occur due to excessive use of the mouse and keyboard.

a. Ergonomics b. Repetitive strain injury c. Cumulative trauma disorder d. Musculo- skeletal disorders e. IT related diseases

86. Identify the method of conflict resolution in which the parties sacrifice their own interest to reach an amicable settlement. a. Avoidance b. Accommodating c. Arbitration d. Mediation e. Compromise
87. Self discipline and self control are emphasized through this category, since the employee readily cooperate to maintain discipline in the organization. They believe in motivation through rewards, appreciation constructive support or approved personnel actions to conform to organizational rules. a. Enforced discipline b. Self imposed c. Positive discipline d. Both b & c e. Negative cooperation discipline

Multiple Choice Questions

95. Identify the system, in which collective bargaining is a rule making legislative process because it formulates terms and conditions under which the labor and the management will cooperate and work together for a specific period. a. Social change system b. Peace treaty system c. Industrial jurisprudence d. Contract administration e. None of the above
96. Identify the schedule, in which the core hours should be adhered to only on some days in the pay period. Arrival and departure timings and the number of hours worked on a given day or week can be varied in nature, as long as the total work hours in the pay period are maintained without a fixed scheduled. a. Flexitour b. Gliding schedule c. Variable day d. Maxiflex e. None of the above
97. Identify the program under which the employees add more duties and task to the existing job of the employee so as to make it more challenging and rewarding. It enhances the employee self esteem and satisfaction. a. Self management terms b. Job enlargements c. Job rotation d. Job enrichment e. Socio technical system
98. Identify the type of role played in the quality circle organization structure by the manager when he guides and directs the functions of the quality circle and encourages the other executives to take part in the supporting functions of the quality circles. a. Steering committee b. Facilitators c. Coordinators d. Problem solver e. Directors
99. In this process, the members of the quality circles are called to identity the problem. They suggest plausible reasons for the problem. They try to identify the root cause of the problem. When all the causes are diagrammatically represented a figure resembles a bony structure. a. Fish bone diagram b. Cause and effect diagram c. Charting method and sampling d. Brain storming method e. Both a & b
100. What are the basic objectives of a quality circle philosophy?
101. To develop and utilize human resource in an effective manner.
102. To improve the quality of work life
103. To motivate them by encouraging them to participate in organizational activities
104. To sharpen and utilize the creative skills. a. 2,4 b. 1,2, c. 1,3,4 d. 4, e. 1,2,3,

Human Resource Management: Practice Paper

MULTIPLE CHOICE – ANSWERS AND EXPLANATIONS

1. (c) Human relations Approach The approach largely improved the working environment of the workers. 2. (b) Organizing Organizing functions are structural considerations that assist in establishing relationships among employees, so that they can contribute collectively towards the attainment of the organizational goals. 3. (c) Selection The selection process involves scanning application forms, identifying and developing suitable and reliable testing techniques and employing the selected candidates. 4. (b) Human resource Development Human Resource Development approach is the process of training and developing employees so as to improve and update their knowledge and skills, in order to enable them to perform their jobs better. 5. (d) (a) and (c) both All the extrinsic rewards received by an employee, during and after the course of his or her job, for his or her contribution to the organization, are referred to as compensation. it is based on evaluation, salary, incentives, bonus and benefits. 6. (e) The service provider H.R specialists provide the managers with information on market trends, various employees’ related issues like labor laws regulations etc. 7. (a) The tall organization structure The concept of the tall organizational structure deals with the narrow span of the control and number of hierarchical levels which are large. 8. (e) All of the above Authority refers to the right to the give orders and the power to demand obedience from others in the process of discharging the responsibility. 9. (b) Facilitators role HR department in an organization plays a role of facilitators who helps in designing and implementing the development activities like training, performance appraisal. 10. (a) Line manager The line managers are responsible for achieving the goals of their respective departments through balanced management of the four resources. 11. (a) Ethnocentric approach In this the base of international firms is standardized and believes in complete transfer of knowledge and practices from parent company to the subsidiaries preventing them from adapting to the local culture. 12. (a) Success is depended on having competent local leaders The most important factor behind the success of the today’s longstanding businesses is having competent global leaders. 13. (c) Belief, values, traditional The culture of nation is the set of age- old traditional, belief shared about how things should be done in their country.