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SPHR Exam 111 Questions with Verified Answers
Which functional area covers activities related to planning for and managing entry into and exit from the organization to meet changing business needs? - CORRECT ANSWER Workforce Planning and Employment According to Knowles, there are five key assumptions about how adults learn. One of the assumptions is the learner's need to know. Which of the following statements is best associated with this? A) I'm ready to learn this because what I learn will help me function better in some way. B) I understand why I need to learn this. C) What I learn today will help me solve problems at my workplace tomorrow. D) I've got lots of valuable experience that I want to draw upon to help me as I learn. - CORRECT ANSWER B Which of the following best describes the project management lifecycle? A) It is a unique life of each project - from its initiation through its closing. B) It is the aggregation of the nine knowledge areas of project management: integration management, scope, schedule, costs, quality, human resources, communication, risk, and procurement. C) It is the life of the management of the project - from initiation, planning, execution, controlling, through closing. D) It is the life of a project to int - CORRECT ANSWER C Which of the following best describes the project lifecycle? A) It is a unique life of each project - from its initiation through its closing. B) It is the aggregation of the nine knowledge areas of project management: integration management, scope, schedule, costs, quality, human resources, communication, risk, and procurement. C) It is the life of the management of the project - from initiation, planning, execution, controlling, through closing. D) It is the life of a project to interact with - CORRECT ANSWER A Which of the following best describes the integrated nature of projects?
A) It is a unique life of each project - from its initiation through its closing. B) It is the aggregation of the nine knowledge areas of project management: integration management, scope, schedule, costs, quality, human resources, communication, risk, and procurement. C) It is the life of the management of the project - from initiation, planning, execution, controlling, through closing. D) It is the life of a project to in - CORRECT ANSWER B Which of the following best describes project integration management? A) It is a unique life of each project - from its initiation through its closing. B) It is the aggregation of the nine knowledge areas of project management: integration management, scope, schedule, costs, quality, human resources, communication, risk, and procurement. C) It is the life of the management of the project - from initiation, planning, execution, controlling, through closing. D) It is the life of a project to inter - CORRECT ANSWER D According to Knowles, there are five key assumptions about how adults learn. One of the assumptions is the learner's readiness to learn. Which of the following statements is best associated with this? A) I'm ready to learn this because what I learn will help me function better in some way. B) I understand why I need to learn this. C) What I learn today will help me solve problems at my workplace tomorrow. D) I've got lots of valuable experience that I want to draw upon to help me as I learn. - CORRECT ANSWER A What functional area looks at the "big picture" of the organization and requires an understanding of overall business operations, basic knowledge of other functional areas in the organization, and the ability to interact and work effectively with those functions? - CORRECT ANSWER Business Management and Strategy What functional area utilizes training, development, change, and performance management programs to ensure that individuals with the required knowledge, skills, and abilities are available when needed to accomplish organization goals? - CORRECT ANSWER Human Resource Development
Department of Labor Pension Benefit Guaranty Corporation What types of employees can never be considered exempted from overtime provisions? - CORRECT ANSWER Manual workers, i.e. people that complete repetitive work with their hands, physical skill, and energy What is a SWOT analysis? - CORRECT ANSWER Strengths Weaknesses Opportunities Threats Which business organization has just one person who is responsible for all decisions in the business, retains all profits, and has unlimited personal liability for all business decisions? - CORRECT ANSWER Sole Proprietership What statements best describes the three core roles of an HR professional? - CORRECT ANSWER Strategic Operational Administrative During which of the following steps of the grievance procedure might the president of the local union meet with the manager of the plant at which the employee with the grievance works? - CORRECT ANSWER Escalate the complaint internally What captures and projects how human resources will contribute to achieving the organization's strategic plan? - CORRECT ANSWER Human capital management plan What plan describes the competency and skills improvement for human capital in the organization? - CORRECT ANSWER Resource development plan An HR audit is designed to help management do what? - CORRECT ANSWER *Improve employee morale *Analyze HR policies, programs, and procedures gainst applicable legal requirements
*Improve HR effectiveness This term is best described as examining the entire organization to simplify or eliminate unnecessary processes with the goal of increasing customer satisfaction through improvements in efficiency - CORRECT ANSWER Reengineering This process looks to eliminate individual units to reduce or eliminate redundancy or bureaucratic processes - CORRECT ANSWER Corporate restructuring What term is also known as downsizing or rightsizing? - CORRECT ANSWER Workforce reduction Describes two or more units consolidating? - CORRECT ANSWER Mergers and acquisitions What is the best definition of an HR audit in regard to risk management? - CORRECT ANSWER Identify the HR areas that may be out of compliance with legal requirements What are three examples of administrative law? - CORRECT ANSWER *Agency rules and regulations *Executive orders *Agency orders This is a statement of behaviors that the organization expects from its employees
- CORRECT ANSWER Code of conduct Who is responsible for choosing the board of directors for a company? - CORRECT ANSWER Shareholders What are the four areas (legs) of a Balanced Scorecard? - CORRECT ANSWER Learning and growth Business processes Customers Finance
disparately impact ethnic minority groups. - CORRECT ANSWER Griggs v. Duke Power (based on a company policy of segregating employees by race) This case was heard before the Supreme Court and regarded how plaintiffs and defendants may present evidence of violations of Title VII of the Civil Rights Act of
- CORRECT ANSWER McDonnell Douglas Corp v. Green This is the case that was heard before the Supreme Court in 1976 regarding two African Americans who had applied for positions with a police department but were not given jobs based on testing of verbal skills. - CORRECT ANSWER Washington v. Davis (the plaintiffs lost, ruled test was still lawful as long as shown to be valid and job related) This Supreme Court case determined that race could be a factor in a college admissions program. - CORRECT ANSWER Regents of California v. Bakke True or false: work created by the federal government is in the public domain and can be used freely in manuals and presentations - CORRECT ANSWER True What are the four types of validity as part of abiding by the Uniform Guidelines on Employee Selection? - CORRECT ANSWER *Content validity *Criterion-related validity *Construct validity *Predictive validity The five levels of Maslow's Hierarchy of Needs (1954), from basic to high-level - CORRECT ANSWER 1) Physiological
- Safety
- Social
- Esteem
- Self-Actualization If the company has decided to "transfer" the risk, this means... - CORRECT ANSWER The company will use insurance to cover the risk Managing organizational risk can be handled one of the following four ways: - CORRECT ANSWER 1) Mitigation
- Acceptance
- Avoidance 4)Transfer Type of bias in which an interviewer has difficulty deciding which candidate is the best, therefore rates all in the middle or average - CORRECT ANSWER Average/central tendency Type of bias in which candidates are compared to a single candidate, therefore may appear more or less qualified depending on the comparison candidate - CORRECT ANSWER Contrast This bias occurs when candidates answer questions based in information they think will get them the job (what they think the interviewer wants) - CORRECT ANSWER Cultural noise This bias occurs when people are influenced by the first piece of information they are exposed to about the candidate, and they are biased in evaluating subsequent information based on the initial information or impression - CORRECT ANSWER First impression Intuition, or a decision we reach without a conscious reasoning process - CORRECT ANSWER Gut feeling Type of bias in which our overall impression of a person influences how we think and feel about their character - CORRECT ANSWER Halo effect A form of bias that causes one's perception of another to be unduly influenced by a single negative trait - CORRECT ANSWER Harshness/horn effect Bias that occurs when the interviewer is aware that a candidate scored particularly high or low on an assessment test - CORRECT ANSWER Knowledge-of- predictor When an interviewer tends to go easy on a candidate, giving a higher rating than warranted - CORRECT ANSWER Leniency
Which validity test measures how well a candidate's characteristics will prove to be successful for the role? - CORRECT ANSWER Construct validity Three steps of Kurt Lewin's "Three-Stage Model" of change - CORRECT ANSWER 1) Unfreezing
- Changing
- Refreezing The acronym ADDIE stands for: - CORRECT ANSWER Analyze Design Development Implementation Evaluation This Act provides compensation to coal miners who are totally disabled by a pneumoconiosis arising out of coal mine employment, and to survivors of coals miners whose deaths are attributed to the disease. It also provides eligible miners with medical coverage for the treatment of lung diseases related to pneumoconiosis. - CORRECT ANSWER Black Lung Benefits Act (BLBA) This Act compensates current or former employees (or their survivors) of the Department of Energy, its predecessor agencies, and certain vendors, contractors and subcontractors, who were diagnosed with a radiogenic cancer, chronic beryllium disease, beryllium sensitivity, or chronic silicosis, as a result of exposure to radiation, beryllium, or silica while employed at covered facilities. - CORRECT ANSWER The Energy Employees Occupational Illness Compensation Program (EEOICPA) This was enacted to provide workers' compensation coverage to federal and postal workers for employment-related injuries and occupational diseases. - CORRECT ANSWER The Federal Employees Compensation Act (FECA) This was enacted to provide workers' compensation coverage to maritime workers for employment-related injuries and occupational diseases while navigating U.S. waters or while on piers, docks, or terminals. - CORRECT ANSWER The Longshore and Harbor Workers' Compensation Act (LHWCA)
Employment at will was first defined in 1884, by Justice Ingersoll, and was not altered until: - CORRECT ANSWER 1959 The National Labor Relations Act defines activities considered to be employer and employee unfair labor practices. Employee unfair labor practices include: - CORRECT ANSWER *Restrain or coerce employees *Restrain or coerce employers *Require employers to discriminate *Refuse to bargain in good faith *Engage in prohibited strikes and boycotts *Charge excessive or discriminatory membership fees *Featherbedding *Organizational and recognitional picketing What is the time limit for recognitional picketing? - CORRECT ANSWER Section 8 (b) (7) (C) of the National Labor Relations Act limits recognitional picketing to a reasonable period of time not to exceed 30 days, unless an election petition is filed before that period expires. Thirty days is the outside limit; fewer than 30 days may be found to be unreasonable. This is a federal law that grants employees the right to form or join unions; engage in protected, concerted activities to address or improve working conditions; or refrain from engaging in these activities. For more information, see our Employee Rights page. - CORRECT ANSWER The National Labor Relations Act (NLRA) Which employees are protected under the NLRA? - CORRECT ANSWER Most employees in the private sector are covered under the NLRA. The law does not cover government employees, agricultural laborers, independent contractors, and supervisors (with limited exceptions). What percentage of employees need to show interest in forming or decertifying a union to file a petition with the NLRB? - CORRECT ANSWER At least 30% What are the rules governing collective bargaining for a contract? - CORRECT ANSWER If a union is selected as the representative of employees, the employer
What are the two categories of employers subject to FLSA? - CORRECT ANSWER Individual (interstate commerce) Enterprise (at least 2 employees, $500k in sales, and to hospitals, schools, and government agencies) Three stages of stress, identified by Dr. Hans Syle: - CORRECT ANSWER 1) Arousal
- Resistance
- Exhaustion What risks to business continuity would be classified as an organized or deliberate disruption? - CORRECT ANSWER 1) Terrorism
- Major thefts
- Sabotage
- Labor disputes When an employee's representative is requesting copies of a 301 incident report, how many days does the employer have to fulfill the request? - CORRECT ANSWER 7 days The level of risk can be measured by multiplying these two things: - CORRECT ANSWER probability x consequences Two common principled bargaining strategies: - CORRECT ANSWER Integrative bargaining Interest-based bargaining This is a legal term used to describe a wrongful act or an infringement of a right (other than other contract) - CORRECT ANSWER Tort What is the potential penalty for employers who willingly violate FLSA child-labor protections? - CORRECT ANSWER Criminal prosecution and up to $10,000 per violation Which OSHA forms must be retained for 5 years following the end of the calendar year that is covered? - CORRECT ANSWER OSHA forms 300 and 301
The NRLA protects the following types of strikes: - CORRECT ANSWER 1) Unfair labor practice strikes, which protest employers' illegal activities
- Economic strikes, which may occur when there are disputes over wages or benefits
- Recognition strikes, which are intended to force employers to recognize unions The core steps involved in the collective bargaining process include: - CORRECT ANSWER 1) Preparation
- Discussion
- Proposal
- Bargaining
- Final Agreement Under the Taft-Hartley Act, the president has the power to stop a strike or lockout for a(n): - CORRECT ANSWER 80-day cooling-off period The Taft-Hartley Act is also known as: - CORRECT ANSWER The Labor- Management Relations Act The Labor-Management Relations Act (LMRA) was passed for this reason: - CORRECT ANSWER To address employer complaints about unions following a major wave of strikes in 1945-1946. The Taft-Hartley Act amended the NLRA and prohibited unions from engaging in the following: - CORRECT ANSWER 1) Jurisdictional strikes
- Wildcat strikes
- Secondary boycotts
- Closed shops
- Union shops What is a jurisdictional strike? - CORRECT ANSWER A concerted refusal to work undertaken by a union to assert its members' right to particular job assignments and to protest the assignment of disputed work to members of another union or to unorganized workers What is a wildcat strike? - CORRECT ANSWER A workstoppage undertaken by employees without the consent of their respective unions.
