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Implementing and Validating the Quality System (MC) Q, Exams of Nursing

Valdosta State University (VSU)Nursing

Implementing and Validating the Quality System (MC) Q

Typology: Exams

2024/2025

Available from 06/27/2025

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CHAPTER 15: Implementing and
Validating the Quality System (MC)
Questions with Answers Correct!!
Which of the following building blocks are included in a system for quality improvement?
A) processes
B) information and finance
C) closeness to customers
D) people
E) all of the above - ANSWERSE) all of the above
The first building block of a quality improvement system is ________.
A) people
B) organizational learning and knowledge
C) culture
D) closeness to customers
E) information and finance - ANSWERSA) people
The second building block of a quality improvement system is ________.
A) people
B) organizational learning and knowledge
C) culture
D) closeness to customers
E) information and finance - ANSWERSB) organizational learning and knowledge
The third building block of a quality improvement system is ________.
A) people
B) organizational learning and knowledge
C) closeness to customers
D) culture
E) information and finance - ANSWERSD) culture
Evidence indicates that some employees will forgo higher wages to achieve ________.
A) promotions
B) higher job security
C) better job performance
D) knowledge
E) awards - ANSWERSB) higher job security
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CHAPTER 15: Implementing and

Validating the Quality System (MC)

Questions with Answers Correct!!

Which of the following building blocks are included in a system for quality improvement? A) processes B) information and finance C) closeness to customers D) people E) all of the above - ANSWERSE) all of the above The first building block of a quality improvement system is ________. A) people B) organizational learning and knowledge C) culture D) closeness to customers E) information and finance - ANSWERSA) people The second building block of a quality improvement system is ________. A) people B) organizational learning and knowledge C) culture D) closeness to customers E) information and finance - ANSWERSB) organizational learning and knowledge The third building block of a quality improvement system is ________. A) people B) organizational learning and knowledge C) closeness to customers D) culture E) information and finance - ANSWERSD) culture Evidence indicates that some employees will forgo higher wages to achieve ________. A) promotions B) higher job security C) better job performance D) knowledge E) awards - ANSWERSB) higher job security

________ is the capital that fuels outstanding quality results. A) Process B) Higher job security C) Better job performance D) Knowledge E) Outstanding customer service - ANSWERSD) Knowledge Which of the following building blocks of a quality improvement system refers to the norms and beliefs that lead to decision-making patterns and actions in an organization? A) processes B) information and finance C) culture D) organizational learning and knowledge E) people - ANSWERSC) culture ________ make firms unique and attractive to customers. A) The integrative approach B) Information systems C) Electronic data interchange D) Training E) Enterprise capabilities - ANSWERSE) Enterprise capabilities ________ can be used to observe the practices of other firms and achieve even higher levels of performance. A) The integrative approach B) Information systems C) Benchmarking D) Statistical process control E) Generic self-assessment - ANSWERSC) Benchmarking The goal of ________ is to observe current practices of the firm, to assess those practices, and to identify gaps in deployment. A) the integrative approach B) information systems C) benchmarking D) organizational learning and knowledge E) self-assessment - ANSWERSE) self-assessment A generic process for performing self-assessment is a ________ process. A) three-stage B) four-stage C) two-stage D) six-stage E) five-stage - ANSWERSB) four-stage

C) evaluation D) recommendation E) all of the above - ANSWERSE) all of the above ________ guide the auditor. A) Auditing standards B) Auditing principles C) Auditing procedures D) Auditing outcomes E) Auditing capabilities - ANSWERSB) Auditing principles Which of the following is not an example of an auditing standard? A) The audit must be performed by a person having adequate technical training and proficiency as an auditor. B) In all matters relating to the assignment, independence in mental attitude is to be maintained by the auditor so as to establish the "third-party viewpoint." C) Professional care is to be exercised in the performance of the examination and in the preparation of the report. D) The auditor should be politically conservative. E) None of the above - ANSWERSD) The auditor should be politically conservative. Which of the following is not a step in the basic quality audit? A) preparation B) audit team selection C) client interaction D) develop checklists E) the opening meeting - ANSWERSC) client interaction Which of the following steps in the basic quality audit involves sharing the preliminary results with management? A) reporting and corrective action B) implementing the audit C) the opening meeting D) the exit meeting E) closure - ANSWERSD) the exit meeting Which of the following steps in the basic quality audit involves performing a post- implementation review to ensure that the corrective actions were taken and the desired results obtained? A) reporting and corrective action B) implementing the audit C) the opening meeting D) the exit meeting E) follow-up - ANSWERSE) follow-up

In ________ audits, an overall assessment of the organization is performed, and this information is inserted into the following year's strategic plans. A) presidential B) operational C) consultant D) certification E) qualitative - ANSWERSB) operational ________ audits are also called quality maturity studies. A) Presidential B) Operational C) Consultant D) Certification E) Award - ANSWERSC) Consultant The ________ team should be made up of quality managers, people involved in the data analysis, a facilitator, and appropriate operating force participants. A) strategic objective B) operational C) SLs lead D) SLT senior leadership E) reenergizing quality - ANSWERSE) reenergizing quality The ________ is a living document that will change as products and the business realities change. A) signature strategy B) structural measure C) change management D) reenergizing quality approach E) certification process - ANSWERSA) signature strategyWhich of the following building blocks are included in a system for quality improvement? A) processes B) information and finance C) closeness to customers D) people E) all of the above - ANSWERSE) all of the above The first building block of a quality improvement system is ________. A) people B) organizational learning and knowledge C) culture D) closeness to customers E) information and finance - ANSWERSA) people The second building block of a quality improvement system is ________. A) people

D) Statistical process control E) Generic self-assessment - ANSWERSC) Benchmarking The goal of ________ is to observe current practices of the firm, to assess those practices, and to identify gaps in deployment. A) the integrative approach B) information systems C) benchmarking D) organizational learning and knowledge E) self-assessment - ANSWERSE) self-assessment A generic process for performing self-assessment is a ________ process. A) three-stage B) four-stage C) two-stage D) six-stage E) five-stage - ANSWERSB) four-stage The ________ stage of the generic process for performing self-assessment involves generating lists of strengths and weakness for the organization. A) investigating B) benchmarking C) categorizing D) surveying E) evaluating - ANSWERSD) surveying Stage 2 of the generic process for performing self-assessment is ________ the strengths and weaknesses. A) surveying B) investigating C) categorizing D) evaluating E) benchmarking - ANSWERSC) categorizing Strengths can be categorized as ________ that help define the path for improvement the firm should undertake. A) primary or secondary strengths B) strategic processes or strategic procedures C) primary marketing or operational objectives D) strategic resources or strategic capabilities E) winning orders in the marketplace or achieving competitive advantage - ANSWERSD) strategic resources or strategic capabilities Stage 3 of the generic process for performing self-assessment is ________. A) categorizing the strengths and weaknesses B) generating lists of strengths and weakness for the organization

C) evaluating competitive advantage to assess how relevant resources and capabilities are in terms of generic strategies D) achieving new levels of performance by filling gaps in deployment E) investigating the sources of competitive advantage - ANSWERSE) investigating the sources of competitive advantage Quality audits study ways to ________. A) ensure that generally accepted accounting principles are being followed B) ensure that companies and employees are acting honestly C) win orders in the marketplace D) improve customer service and ascertain whether current customer service processes are being performed E) select only the "right" evidence and ignore the "other" - ANSWERSD) improve customer service and ascertain whether current customer Which of the following is one of the steps in generic auditing? A) familiarization B) verification C) evaluation D) recommendation E) all of the above - ANSWERSE) all of the above ________ guide the auditor. A) Auditing standards B) Auditing principles C) Auditing procedures D) Auditing outcomes E) Auditing capabilities - ANSWERSB) Auditing principles Which of the following is not an example of an auditing standard? A) The audit must be performed by a person having adequate technical training and proficiency as an auditor. B) In all matters relating to the assignment, independence in mental attitude is to be maintained by the auditor so as to establish the "third-party viewpoint." C) Professional care is to be exercised in the performance of the examination and in the preparation of the report. D) The auditor should be politically conservative. E) None of the above - ANSWERSD) The auditor should be politically conservative. Which of the following is not a step in the basic quality audit? A) preparation B) audit team selection C) client interaction D) develop checklists E) the opening meeting - ANSWERSC) client interaction

E) certification process - ANSWERSA) signature strategy