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A compilation of exam questions and correct answers related to six sigma principles, focusing on team development, quality control, and process improvement. Key topics covered include the norming stage of team development, identifying negative team members, techniques for generating ideas, and understanding various quality control methods like poka-yoke and zero quality control (zqc). It also addresses cognitive dissonance, the importance of kickoff meetings, and the structure of six sigma teams. This resource is useful for students and professionals studying or practicing six sigma methodologies, offering practical insights into common exam topics and real-world applications.
Typology: Quizzes
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Norming Stage of Team Development - CORRECT ANSWER - The team members start to pull together as a cohesive unit rather than a collection of individuals Dominator - CORRECT ANSWER - A negative team member because he/she has strong opinions and is often the first to speak, often interrupting others. Nominal group technique - CORRECT ANSWER - Designed to allow members to voice their opinions anonymously, and is often used to generate ideas Grow professionally - CORRECT ANSWER - A successful completion of a Six Sigma project allows team members to ___________ Noise - CORRECT ANSWER - ______ can occur anywhere in a system, which limits communication Steering Committee - CORRECT ANSWER - The ________ is made up of member of the leadership team with support from master Black Belts and sometimes representatives from mid- level managers and hourly employees Executive (senior) sponsor - CORRECT ANSWER - Normally, it's the role of the ________ to provide overall leadership and can connect projects to overall business strategy and goals Source - CORRECT ANSWER - Most important inspection in a ZQC based production system Fixed-value - CORRECT ANSWER - The figure shown is an example of a poka-yoke _________ method device
errors - CORRECT ANSWER - In zero quality control (ZQC), all product defects are caused by __________ 12 - CORRECT ANSWER - There are ______ common types of red flag conditions that increases the probability that errors will occur in the process and produce defects Automatic - CORRECT ANSWER - A _________ poka-yoke device uses sensors that are wired into the machine's control system to detect problems during processing and stop the machine Sensor - CORRECT ANSWER - In a motion-step method, if a movement or step does not happen when it should in the process, the _______ provides a signal to the controller causing the machine to stop or a warning to be sent to the worker Cross-functional - CORRECT ANSWER - Typically, a six sigma team is a _______ team led by a black belt or master black belt Cognitive dissonance - CORRECT ANSWER - Internal conflict is often called _________________. When person is confused, doesn't understand..... kickoff meeting - CORRECT ANSWER - When a team is first formed, a __________ is held to inform everyone of the task and to start the team forming process Restate the goal - CORRECT ANSWER - Which of the following is the first step in a consensus process Criticize other team member's ideas - CORRECT ANSWER - Which of the following is not a principle that describes an effective group