Below is the regulation governing the telecommunications sector, national laws and
the most recent and relevant regulations on electronic communications, downloadable
in.pdf format.
European Parliament and Council directives on
electronic communications
At the beginning of the 2000s, the Parliament and the European Council issued the so-
called "Telecom Package" with the aim of drawing up a regulatory framework of reference
for the telecommunications sector, which consists of:
1. of the "framework" Directive n. 02/21/EC, which defines the common basic
principles relating to electronic communications networks and services;
2. the "authorisations" Directive n. 02/20/EC, which guarantees the free granting of
all electronic communications networks and services, regardless of whether they
are public supply services or not;
3. of the "access" Directive n. 02/19/EC, which establishes rights and obligations of
supply to the public for suppliers and for companies that want to have access to
suppliers' networks in order to avoid, in particular, that market bottlenecks may
prevent the emergence of innovative services that could benefit users;
4. Directive "Universal Service" No 02/22/EC, on the right of the end-user to access
the electronic information and communication service, identified as a universal
service. The Directive also provides for the right of access to the electronic
communications service.
Download the framework directive n. 02/21/CE in PDF
Download the authorization directive n. 02/20/CE in PDF
Download the access directive n. 02/19/CE in PDF
Legislative Decree No. 259/2003: Code of Electronic
Communications (c.c.e.)
All users in the country have the right to use certain electronic communications services at
an established level of quality. The Authority for Communications Guarantees (AGCOM) is
therefore entitled to identify the appropriate quality objectives that companies must commit
themselves to achieve.
Download the d. lgs. n. 259/2003 in PDF
Resolution No. 179/03/CSP: Charter of services and
quality of electronic communication services
AGCOM issued the general criteria relating to the quality of the services offered by the
telecommunications companies and the minimum reference provisions for their adoption
of publicly available service maps. The Charter of Services is a
document that every operator is obliged to adopt to inform users about the offer of
services, rights and obligations relating to the contractual relationship and the quality that it
undertakes to guarantee to customers and, for operators, is as binding as the contract
signed. Download Resolution No. 179/03/CSP and Annex A in PDF
